Customer service desk very helpful when I needed transportation to cruise port

Restaurants in the vacinity, mostly were the same type of food (lack of variety )

I hav stayed there every month for a year. Friendly professional staff, clean and quiet rooms

Nothing

proximity to airport, frequent and 24/7 shuttle

The bathroom was in noticeable need of repairs

Location is good.

不要订这家酒店！！有几层楼作为难民安置点。

-Location was perfect, close to everything -free shuttle to airport

-Power outage during stay -no room clean up during stay -only 2 bottles of water for 5 nights of stay which I think 2 should be given per day but staff refused. -over priced for the very old facilities

The location and room is acceptable.

The airport shuttle services is very very poor. Especially the trip from airport to hotel. I followed all their instruction to wait at the airport arrived level 3 airport shuttle pick up area for more than one hour. There was no traced of the shuttle. I called the shuttle courtesy phone code *15 and 604-214-0888 by paid phone. No one pick up the phone after a very very long voice message. I asked Quality Vancouver Airport hotel's driver too as they have mentioned their shuttle runs between Grand Park and Quality Vancouver Airport Hotels. The driver asked us to wait since the shuttle comes every half an hour. I saw lots of shuttles come and go but no Grand Park Hotel. At last I took a taxi and costed me CAN$30. So I had to ask the hotel to reimburse the cost to me. The whole night was destroyed standing in the shuttle pick up area and run in and out to the courtesy phone. The biggest confusion the hotel created is that the name of Grand Park Hotel did not list on the courtesy phone. Before their name is Four Point Sheraton and they did not updated it. Grand Park Hotel did not perform a minimum service to the hotel guest that makes me very angry. Please arrange the refund of CAN$30 to my credit card. I already lodged my complaint to the receptionist he just said his manage was on leave. I don't think they can ignore my complaint and avoid the compensation to me.

Friendly , clean.quick over night stay

All good

Very clean. Friendly staff. Comfortable for a night before going to the airport. Great shuttle service.

服务设施都不错

都还好

very nice staff

Wrong baby bed in the room, but was quickly changed

Price was great and the airport shuttle

The TV remote wouldn’t work and I calmed down no one came on phone after 10 Minutes so I used my cell to call and they said some one would be there in10-15 and at 30 I called back and was told didn’t get the message and alone so won’t happen. I was grounded from flight that couldn’t land and wanted to see then news and weather so at midnight I said forget it! I called again in morning and it was finally rectified. The room was so cold and I’m always hot! Thermostat said 75 and I was so cold I took quilt off the other bed. They said some one was coming to work on the heating. Also a window as stuck open and there were Extreme winds. Then at 6 am the alarm has be set by some one else and awoke me. Just over all not great! But clean and staff were pleasant… just not efficient

Our room was clean. The staff were efficient.

The hotel and our room were cold and hence uncomfortable. The heating system in our room did not work properly and the window latch was broken so a small cold draft was present. The restaurant was short staffed and very chilly.

Probably the most comfortable beds on the planet! Staff very helpful and nice 👍

Nothing

Staff very friendly

clean staff very pleasant

Proximity to the airport, free airport shuttle

Nothing

Great location near the airport. Very nice and helpful staff.

The hotel was a little older - but it added to the character.

Great location near the airport and train station. The king suite was a good sized room. Staff very friendly and helpful.

2 nachten hier verbleven Geen schoonmaak en vervanging van de handdoeken na de eerste nacht Moest je aangeven als je kamer schoongemaakt moest worden Beetje vreemd

The staff was very helpful and friendly. The room was clean and modern.

The bed was too soft for my liking.

Convenience

Hard to communication, not helpful to clean our room. We stay 10 days only come for 3 days to clean, they said we should put the card in the front door, but no card is available in the room....

Close to the airport. Clean room. Comfortable bed.

Didn’t like only paper cups in room, not china, and only 2 teabags and creamer… but shop a short walk away, and restaurant kindly lent a china cup.

Location is definitely great.

Since the hotel is no longer with Marriott and now it is privately run, the staff and housekeeper are not as attentive as before.

Convenient for overnight stay for airport transit

Shower didn’t work properly. Turned on tap. Hot water came out before cold. Couldn’t turn off and burnt my arm. Italian restaurant in hotel was very mediocre. Breakfast buffet awful

Free coffee in the lobby

NA

The breakfast is no longer provided!

Location was ok room was ok, but only 1 bottle of water

did not provide sleepers tea kettle was dirty