Balcony was nice.

Could hear everything from room upstairs, their floor (my ceiling) creaked with every little step and they stomped badly. They sent security supposedly but didn't help and I didn't sleep all night! I even videoed with my phone to catch the noise and it was LOUD on my phone even. TV in room always lost satellite signal and no option to sign into streaming at all. Asked housekeeping three times for more coffee pods and they never brought any. Room service finally got some from housekeeping and brought to us. After all that, they deducted the "resort fee" from my bill which was $25. Room was almost $300 to begin with and I didn't use "resort features" anyway. Was so looking forward to staying there because the place is so nice. Beautiful view, nice balcony. Ordered room service for breakfast which wasn't anything to write home about and was $82 for two people. Two breakfast burritos with breakfast potatoes, and a chip tray with one egg on it.

The fridge didn't work properly, there wasn't a view I paid for. The staff did nothing to make it special, unlike many other places I have stayed at on special occasions. The staff made a $380. Error and then told me it was unfortunate, but it will be back in the account in 10 days. I called the hotel and politely said that it is unacceptable. Most people can stay at a very nice hotel with a better view than what I paid for, nicer more accommodating staff for a lot less money. What a shame. My son in law and my daughter were spending his last night home at this hotel. He is in the army and being sent out. I explained to the staff how special it was and they were completely uninterested. They also charged them $380 . I had already paid for everything! I paid for dinner, the massage, and the hotel plus gratuities. They are a young couple and do not have the money for such things. He was leaving his wife and newborn baby with no money, and when I called the hotel to ask why they were charged I was told it was just a mistake and they will get it back in 10 days. They can't afford that mistake and I spoke with someone at the desk a few days before and said if they need anything to call me it is a special day for them and I am paying for everything.! Repeatedly! The view was upsetting, just trees in the windows, and I asked for the mountain view, no flowers on the bed, or a bottle of champagne like other hotels have done for me across the globe. In this economy, most people can't afford or are choosing not to indulge in frivolous spending. The uninterested attitude of the staff and the lack of empathy or concern or urgency to make it right was heartbreaking. My husband and I called, and my son in law called the hotel until we got the money back. It was a very frustrating day and sad because my son in law and my daughter spent it worrying about money before he left for duty.

A free stay when he returns and being treated like they deserve!

Everything the stay was excellent!

N/a

The view

The gym and courts were a bit of a walk

The views were absolutely breathtaking. The room was very well maintained and cleaned.

The only issue I had was the room didn’t get cold enough so I was constantly waking up with night sweats.

Nice resort unfortunately staff is rude not helpful

Rude staff and ignored our request and kicked us out of restaurant before it even closed

Struttura

Niente

Very comfortable beds! Lighting was a little weird with where the light switches were located. Black out curtains were effective. Patio was lovely. Pools were lovely. Entire resort was beautiful. Breakfast was okay

Very easy to hear loud neighbors.