brilliant staff & superb location

nothing

location. we upgraded so we could have access to private lounge with breakfast and afternoon snacks. staff were friendly and accommodating.

The doormen and the beds were WONDERFUL. The lobby was beautiful and cozy. I loved the separate tub and shower.

The only issue that I had was that there weren't cups to make tea in our room. Other than that the stay was nice.

the location

it was not very clean

location

needs a renovation.

Room and view were awesome. Quietest room I've ever had - never heard another door close or neighboring room's conversation. Beds were extremely comfortable and we all slept very well. View on the 30th floor towards the water was beautiful. Perfect walking location to starting line of the Chicago Marathon. Food and drink selection was really good at the hotel. Great convenience store Bockwinkel's around the block for cheap meal options and to stock up on cheaper staples.

No free coffee. You have to pay for everything and this hotel parking is the most expensive around. Park at neighboring hotel if you have a rental.

beautiful lobby great location. a few minor things in the room and of course, charges for everything. we were told there would be grab and go breakfast for the marathoners. sadly not told we would be charged. they couldn’t provide a bagel to the marathoners for free? really. concierge was a wonderful man. one front desk person a bit rude but overall, all staff was great. The ice machine room was gross however. Floor wet behind door with wet trash embedded in the muck.

sorry see above a few minor things.

Location was perfect. Top floor have us a great view of the starting of marathon.

I liked it all.

I still didn’t get my invoice for accommodation

The service was what I expected from a 5 star restaurant, very good! The menu was perfect and food was prepared was excellently!

All was good!

The location is perfect. It's right by the navy pier with alot of sightseeing in the downtown area. I would like to thank Ariana again for her excellent customer service professionalism. I will give you a back story. We came to Chicago for a family event and things did not go as planned. I had to find me and my family a place to stay that was decent and not too overpriced. After, looking for about a hour we finally came across this hotel. At first I wasn't for sure if I would be able to get adjusting rooms but, Ariana was very helpful on providing us with one. It was late at night and we was tired,hungry and felt alone. Ariana, smile and helpfulness made my cries stay at bay. Our rooms had a beautiful view and the rooms was very clean. The lady from housekeeping came around that following morning but, we only needed our trash taking out. I would like to thank everyone from the velvet guys to the bellboy guys to the front desk.

N/a

convenience

view

The layout of the room. We were not in a rectangular box. Views were wonderful and the windows opened for fresh air.

Had to wait to check in when arriving only 1/2 hour before check in officially opened.

Really? A resort fee? No amenities I saw justified that charge.

I like the view looking from the room. The respect of privacy.

Players lounge was amazing for kids. Great view and location. Staff was amazing.