Good job on the breakfast. Good experience going to the bar at night. We met friends at a restaurant for dinner each night, so we have nothing to comment. Your staff is second to none. Your training program is working very well. Truly one of the best we have ever encountered. It wouldn't hurt to have some of the top newspapers in the lobby.

Our only complaint is the towels. The quality may have been good to start with, but over time the use of fabric softener has turned them into scrub pads. This is a BIG issues with ladies. And just as a reminder. it's the ladies who decide on the return visit. This needs to be attended to post haste. The TV in the bathroom didn't work, but we never had a use for it. Would have been nice to tune in some music though while getting ready. No big deal! Only one robe? come on guys. My poor wife had to walk around naked. But . . . the robe was wonderful. A little extra attention is called for around the base on the shower door.

Absolutely beautiful historic hotel.

They were able to accommodate early check in and concierge was able to deliver a bottle of Champagne that met us in the room when we arrived. Immaculate room with great finishes and fixtures. Common areas were well maintained and tidy. Excited that this hotel was renovated and ready for a new generation of travelers! It’s a gem. Have an employee show you the ballroom if you get a chance.

Nice area with the park and good restaurants nearby. The staff was helpful and friendly. Especially Neene at the front desk. She was able to check me in early and knows the area well. The breakfast buffet was amazing and economical.

Service was good. Hotel was ice and room was classy cool.

No bar and restaurant was closed most of the time we were there. Not sure if we hit it on off hours, but we had to go across the street to the Hilton for drinks and food. Thank goodness we had the concourse access because we did have a decent breakfast. Can't understand why they don't have a bar off the lobby...????

Η τοποθεσία ,το μέγεθος του δωματίου η εξαιρετική θέση του ξενοδοχείου…

Η έλλειψη καθαριότητας. Μας έδωσαν δωμάτιο με χρησιμοποιημένα σεντόνια και δυστυχώς ανεπαρκώς καθαρισμένη τουαλέτα. Αλλά όταν διορθώθηκε η κατάσταση,είχε χαλάσει πλέον η διαθεσή μας!

The breakfast was very good. The bed was comfortable

The key system

No water in the room

The bed was so nice and comfortable. And tv was nice too . It just so beautiful probably one of best hotel I stay in

unique

no recycling

Loved that the hotel was walking distance to Solider Field. Also loved the 1920’s vibe with original decorations and stories in the lobby. Room was comfortable and very updated. Very clean.

Price. Granted it was a concert weekend but that is the most I have EVER paid for a hotel room. Certainly was my choice to book but looking back $800+ to sleep for 1 night is crazy.

The staff and the fitness facility were the highlight of the hotel. The front desk were friendly and attentive. The gym was clean and had a great selection.

I was beyond disappointed with the club level, which we paid extra. It was a handful of items and NO wine or cocktails were served and when I requested it was an additional 15 a glass. We were there for 4 days, we only requested the room to be cleaned one day while we were gone and it wasn't done. Very disappointed!

The view was fantastic, and the room was elegant and clean. Will stay again definitely, the location was so close to the Suenos music festival in Grant Park.

A microwave in the room would have been awesome, and maybe if there were some outlets closer to the bed for charging phones.

Very nice room, high and comfy bed with a huge blanket! I have felt like a queen! Really nice bathroom with a big shower and a marble vanity! Nice wallpaper! The armchair is really comfy! Very nice lobby with different styles of chairs and golden decoration. They have wifi in the lobby. There is an old typewriter, where you can write something for your people at home. I highly recommend this hotel!