We left a day early because the place and the staff were not at all to normal Hilton standards!

We were ignored for over 40 minutes upon arrival while the one desk person was talking on the phone. We were famished and it was 2:50pm. We asked when their restaurant opened and she said 3 pm. We thought great, so we walked the equivalent of 3 blocks to our car and then the restaurant to find out it always opens at 4 pm. The person at the desk didn't even know the proper opening time. Very unacceptable. It just got worse from there. The room was a joke!!

We quickly got a new room after finding dirty stains all over the bed and room.

That I had to pay extra for the room. Also the elevator was broken.

Did not eat breakfast at the hotel. And if there was any , nobody told us. My next stay I inquire about the service of breakfast and the reception.

No comment

clean

breakfast

Great staff, ample facilities, easy location

Little rough around the edges, breakfast just alright given the price

location

too many parties kids running all over

Milena.

I stayed the weekend for my birthday. Staff was indiffernt and not so personable.(Milena was very nice.) I stayed at the Hyatt a couple of years ago for my birthday. The front desk staff noticed from my ID at check-in that it was my birthday and sent a nice birthday treat to my room...However, I was a little disappointed that I mentioned I was staying for my birthday to the Hilton staff at check-in and no one acknowledged or made me feel like a welcomed guest with a birthday. :( The floor I was assigned was loud with a hockey team...not sure why the desk would assign me a floor with a bunch of young athletes. However, Melina was accommodating and switched me to a quieter floor. The refrigerator in that room was also not operating properly. Lost good leftovers as a result. The heater was very loud and kept switching off to the air conditioner. 😒 Once I moved, the room was better...but was very inconvenient having to collect all my things and move.

The location was nice and everything seemed mostly modern.

the shower was super cold and could not get it to be warm. the tub was also dirty when the hair resurfaced from draining the bath water. also, the LG TVs did not have Netflix or internet access. if all of these things were fixed or included it would be worth the stay and 10/10.