Super convenient location and decent amenities.

Things are just a little shabby. The mirror in our bathroom was peeling and the tub had black growth in the silicone sealing. The bed was fine but it was hard to regulate temp within the suite, the bedroom got so warm at night but the living area was freezing.

Bien ubicado cerca de atracciones, supermercado y farmacias.

Personal poco servicial y hasta hostil. La limpieza es escasa estuvimos 4 noches y solo un día limpiaron tuve que rogarles para que limpien y repongan jabón o pongan toallas secas. El hotel es anticuado. No volvería a este hotel

We liked our room and the view. Great location. Pauline in the dining hall was amazing. Worked her tail off! (While others didn’t help) clean hotel. Breakfast was a good variety.

Warm air would randomly come out of the vents in our room. That was frustrating. The front desk staff was not very friendly during check in or when requesting towels.

Location

Customer service was awful , especially at the front desk.

Breakfast.... the room .....the snacks...

WORST CHECK IN EXPERIENCE EVER!!!

Ubicación principalmente. Que incluyera el desayuno. Y los cuartos.

The view of the city was great from the room. The hotel was close to a lot of restaurants and shopping.

Having to take three sets of elevators to get to your room. The air conditioning not working in the room and staff not helping getting it fixed. The fan in the bathroom not working properly which made the entire room hot.

Situation géographique excellente, centre ville, proche de tout. Lits un peu petits , petits déjeuner très copieux, originalité des lieux.

Location

Floors are clean throughout the hotel. Breakfast area is dirty and floors sticky. Very low quality of breakfast and not enough staff to help. Lighting in the room is low and the bed covering is very old. Water pressure in the bathroom is low. Room didn’t smell good. Quite disappointing for the Hilton chain and for the price. One of the elevators was not working properly and I got stuck inside it

Good central location, clean and quiet room, easy parking garage with validation

Hotel was full and breakfast was crowded with long lines

My family and I loved the breakfast. There were lots of options. The location was perfect. Very easy to go to tourist destinations. You can easily walk to the different spots. We love that there was Wholefoods right across the hotel. One of the best things is that they have very friendly and accommodating staff!

The bathroom didn't have any exhaust. When we entered the room there were no soap and toothpaste. We had to request for it. The shampoo bottle was already empty and we had to call for the complimentary bottled water.

The property itself was fine, breakfast was good, pool was always well stocked with towels and RH’s staff was helpful.

The room was very dated with notable wear on the furniture and trim. Mattresses were uncomfortable and the room was dimly lit on the atrium side. Additionally, it had a stale smell when you entered the room.

I loved the room itself. and room service was pretty fantastic. The hotels location was perfectly centered around everything we wanted to do.

I know there isn't much you can do about it, but I do wish that breakfast in the morning wasn't such a zoo. It was really hard to even get breakfast as well as even get an elevator up or down. But we just opted to go our for breakfast instead, so it worked out just fine :)

Room was nice and clean.

Breakfast was too crowded; we had to wait in line for a long time to get food. Additionally, the elevators were also crowded, which made it take some time to get to the 16th floor where our room was located, and to come back down.

Cocktail hour, daily snack tray

Dirty room, stuck on elevator, low water pressure and price

It was centrally located and the staff were very kind and pleasant.

They were grossly understaffed at every level and busting their butts to get things done with a smile. There was zero chance of them ever keeping up with a hotel that busy and packed.

Nice staff

Covers were dirty - tub was old

Friendly staff, good food, good location, comfortable beds

Housekeeping skipped us twice and was difficult to contact.

Beautiful property

The guys in the lobby trying to sell me timeshares

The location is ideal

-Have to ride three different sets of elevators just to get from your vehicle to your room -The rooms were never cleaned even though requested; we addressed this at the desk so at least we could get fresh towels; fresh towels were never sent up BOTH nights of the stay -The room linens were smelly; especially blankets; they smelled of body odor -The hooks for towels in the bathroom were broken so no place to dry the towels which were necessary because we were unable to get more due to no housekeeping -No bathroom fan -We reserved and paid for a king suite; the bed was a queen (we even measured to be sure) -No more than two employees at the reception desk even when the line was over 30 people long each afternoon. The third lady was only there for Hilton Honors only and did not relieve the regular line at any point. Each night when we stood in line just to get a clean towel, we had to wait 30-40 minutes and the towels never arrived as promised. -only 2 of the four elevators were operating at any time on a very busy weeknight so would wait 10-15 minutes just to get up to your room -The shower head needed replaced. It sprayed 180 degrees each way so took forever to shower -The room refrigerator constantly hit the wall so an effort to open without jamming fingers

The room was nice and spacious. The breakfast buffet bar was great, and it provided a lot of options. The happy hour that was provided was exceptional as well. The hotel is walking distance to a lot of shopping areas

The cleanliness of the room could have been better. It was a dusty in certain areas of the room. The window seat area was extremely dusty. Before I arrived, I called the front desk to ask about parking and they told me in was a flat 55 dollars, however I found out that I was charged 55 a day to park at the hotel.

location

Pool was small and very crowded. one of the elevators was out of service making lines for the elevators long at times.

Location was great. View from our ‘city view’ room was awesome. The included breakfast was very convenient.

The room could have been cleaner. Our pull out sofa bed mattress had mold spots on it. They replaced the mattress for us. Pretty gross.

Localização e oferta de comida

I loved that breakfast and evening snacks were included!

The room was a little run down

The room was run down

Great location and friendly staff.

One of the rooms was average, and it looked outdated. Our second room was better, bigger. The hotel is big, and it was very busy. Lots of guests, a lot of people having breakfast, which offers many options, by the way. However, my family got food poisoning on our last day, unfortunately. Perhaps the hotel could implement the protocols we used in the covid crazy years and better control how the guests serve themselves in the buffet area.

Rien.

L hôtel est mal entretenu Petit déjeuner infecte Ménage des chambres très limite

Location

Upkeep of the facility- shower head leaking, dining room floor sticky. Overall- the physical condition of the room needs some upgrade.

BREAKFAST ON CHECKOUT DAY

PEOPLE IN THERE PJ MESSING WITH THE FOOD . EVEN SEEN A GUEST WALKING AROUND WRAPPED IN ONE OF THE BIG GREEN BLANKETS FROM THERE ROOM DRAGGING AND FLINGING IT AROUND THE FOOD. WHY WAS THEY ALLOWED IN THE AREA ?

Amazing breakfast. Wonderful location.

Expensive parking.