the slinging glass door on the shower. I was very relaxed for sure

nothing

hotel was nice and clean.

We thought we were in a different location off Brownsboro Road but after a late dinner we went to check in and discovered our reservation was about 10 miles away at a different location. Very frustrating and the staff made no offer to accommodate us to make a change.

Breakfast wasn’t included with my stay.

location and its a Hilton!

it was almost as cold inside as. it was outside! very uncomfortable

The wifi and cable was nice and it was clean and spacious for the most part. The King size bed was very comfortable.

The toilet was very low to the ground and the bed was a little too high. It was hard to get in and out of even though Im 5'9. There is absolutely no vending machines at all. If youre hungry you have to buy very over priced limited options of beverages and ramen noodles, small chip bags, and candy bars next to the front desk. It had nothing that was stated in the listing. If you wanted breakfast it was 7 a.m. to 11 a.m. and it was cold for 8.50 per person. If you wanted a hot breakfast you had to order it from the kitchen that was open limited hours for much more money. The side door close to our hotel room would lock us out if we didn't prop the door open. There was no freezer in the refrigerator in our room and we were given only two keurig coffees and a couple tea pods and when we asked for more they were reluctant to give us some because they sell coffee by the desk as well. They also charge a 25.00 per night damage deposit even though it was not stated when booked either. There was absolutely no view, atleast from our room. When we looked out the window all we could see was the hotel 100 feet in front of us that we wished we had booked. Very disappointed to say the least.

nothing

BE AWARE there are several Hilton Garden Inn Louisville locations. Exhausted I arrived at Hilton Garden Inn Louisville. After some confusion and a couple of calls the hotel clerk determined I was at the wrong location. Hotel clerk [nice young man] advised me since reservation was made thru Booking.com the hotel could not assist in changing reservation & I needed to call Booking.com for help. Booking.com kept the hotel clerk & myself on hold for over 30 minutes & then advised me they would not be of any assistance - said only hotel could assist or change reservation [ie ask hotel for help]. After over 10 hours on the road & very frustrating call, driving to different location in a strange city was not a good idea. Hilton Garden Inn Louisville East was advised I needed to cancel reservation. Not only did I get charged anyway -- they overcharged my credit card!!! To be fair -- After several calls to Hilton Garden Inn East, I have gotten a refund of the overcharge - still waiting for balance to be credited. [Wonder if my time is worth anything hmmmm?]

I have only praise to offer. The front desk staff was extraordinarily helpful. My room was immaculate. Parking was never an issue at all.

Lobby smelled of cigarettes

We were there just to sleep before surgery and the room was nice and cool and bed was super comfortable

N/A

room

breakfast not included

Room was clean and comfortable, staff were helpful, access to the small shop out front was easy.