The staff were amazing & the room was lovely, luxurious and incredibly comfortable! We got engaged during our stay and the hotel staff appeared to be just as excited as us and helped us celebrate with wine & congratulations!!

Not a problem but just to be aware - due to the building being older, the wifi didn’t reach our room. This was only an issue as we’re international visitors so it was a little harder to get service.

The location was great

The spa wasn’t working. It was finally tarped over the last day. The pool needs resurfacing. The sink was dripping. I reported it but it was not repaired. There was no in-room safe.

There was a good selection.

Pool, location

I booked (by accident, will never do that again) with Booking.com. Well, the hotel couldn't find my second room that I had booked. I received one confirmation # for both rooms but showed only one room. They had put my second room under my son's name that was my guest. I made the reservations. Of course, the hotel couldn't do anything because I had booked with Booking.com. The hotel had a room (I think it was the one they had for me anyway, but I had to call Booking.com anyway and I didn't get the price they had quoted me before. The hotel was useless, and I'll never book with Booking.com again. I will pay more attention next time. They make it look like you are booking with the hotel site.

Close to the plaza.

Air conditioner didn't go below 68 and windows don't open unless you have a pool view. Room got hot at night.

Breakfast was ok

At breakfast we asked for a booth. We were seated at a table in the middle of the room and told that booths were reserved for 4 people. Several booths remained empty the entire time that we were eating. Did not return to the dining room for another meal during our stay.

Construction noise, lack of wifi in the rooms, hotel restaurant and bar have erratic, not reliable hours.

Location

Water was cut off by the city from 12 to 5 , unfortunately it lasted and still no water by our check out at 8 ! I understand what you can’t do when the responsibility is on the city but by 8 o’clock with no shower/ toilets / basic hygiene you must bear some of it. I am certain that the hotel was warned in plenty of time, not telling ahead of booking ( I did the day before ) is not transparent, you could have at least provided portable toilets outside, plenty of place for it and water/ coffee / fruits to treat your guests of a sense of value service/ price! To finish I must also sadly tell you that the your employees at checkout were short of rude about it, We are driving from LA to NYC and will avoid staying at any of your properties.

LOCATION!! The fireplace and decor was gorgeous

Friendly staff (especially David, the manager!)

N/A

Super friendly staff and convenient location

The restaurant is expensive. We had breakfast there and it wasn’t worth the money.

nice hotel

The Hilton did not keep to the agreement with Booking.com and misrepresented the problem to me. I had to pay more than the agreed price in full on my credit card and also paid Booking.com. Ripped off and very unhappy. Peter the manager misrepresented the problem and wouldn’t honor Booking.com. It took over one hour to check in

nice location

na