Ambiance was elegant; clean and beautiful room

Valet only parking; additional costs added to receipt that were not included in offer

Perfect Location , Rivals other four and five star hotels

I honestly can’t think of anything that I didn’t like.

Loved the location and easy assess to all the food places and shopping center around the hotel.

Parking deck was close to entrance but not the level you have to park on for the hotel, so be prepared to walk a good distance to the hotel/ check in desk. Valet was way over priced and rude as always but that nothing new for the location/city. It’s not the hotels fault it’s just Atlanta people don’t have the best manors nor attitudes.

The location was great. comfortable bed and nice view. The room & hotel was clean overall. The bar was a nice addition to the lobby. The pool was okay for general relaxation purposes. Ubers were easy to get there.

The staff rarely answered the phone. Our room phone was not working. The cleaning staff only cleaned our room once during a 3-night stay and it was our last night they came around asking "the best time" so we had to schedule it. The shower had no door so yes, it looked aesthetically pleasing but water would get EVERYWHERE. there was also very little drawer space & hanger space was odd because it had the safe under it which limited your space. The pool was okay - they had a "bar" available but half the time you were waiting for a staff member even to come out to take an order. Having staff coming around or utilizing an online service would have been nice.

The hotel itself, as well as the room we stayed in was beautiful and clean. Everything smelled and looked amazing. Would absolutely stay here again.

Breakfast was delicious, I just wish there were meat options on the breakfast buffet like chicken sausage or turkey bacon. The staff were nice and helpful.

Valet "lost" our car twice. There needs to be a more organized and streamlined way to process cars that need valet services.

I loved the location. East walk to food and to the park.

Nothing it was great

The everything of this hotel from the lobby to the elevators to the nice lounge in the lobby was amazing!

The parking is quite expensive, the room I booked didn’t have a king bed but a queen sized bed.

Excellent customer service . Room with a view .

Nice place to stay. Staff was very friendly.

I paid $210 for parking. I only stayed one night. That was the only downfall. Due to the cost of parking I won't stay there again. Room service was costly. I don't mind paying top dollar for top dollar food. However, the food was basic. $44 for an order of chicken wings.

Rooms were very spacious and clean.

Location!! And the best staff of any hotel EVER!! Huge shout out to the bell staff, valet staff and bar staff!!!

Ice machine not working. First world problem 🤪

The hotel was absolutely amazing! The staff were so friendly! We will be back!

Staff excellent and friendly.

No business center. No restaurant only limited food service in the bar. Hotel seemed old. Beds were really low to the ground. Requested accessible room and the tub still had very high walls to step into. Very challenging. No gift shop for variety of snacks. No pool.

Most staff were awesome! We loved the art and the other decorations. Breakfast was ok, the billing was a little confusing. The hotel was very clean and organized well.

We didn't like that we had a do not disturb sign on the door and still got disturbed. It would have been nice to be told ahead of time that maintenance would come in to check the Internet. The air conditioner was to loud.

The location was great and the room was nice.

It was very noisy. When the doors to the room they make a loud noise.

Location

Parking

Beautiful decor, amazing staff

Great hotel!

Only complaint was we could hear someone directly above us and that was distracting and kind of noisy.

The view!

The windows were very dirty on the outside. Ruined the fantastic view. The strong smell of weed that came into my room every night. I reported these things to staff and the weed smell vanished the next night.

It was perfectly located and within walking distance of the Atlanta Symphony hall where we had plans. We were also perfectly located for tons of great food options!

Nothing

Clean rooms, well decorated. Good location

Rude staff, except one. Couldn’t get near the front of the hotel due to valet issues, always lots of cars queuing and waiting out the front. DJ of an evening meant the lobby was very noisy, fine up in the rooms. Dj not our thing but would be others.

I wish I could give this experience 0 stars. I am a HH member and have stayed at plenty of hotels both state side and internationally. This stay really had me considering doing away with my membership. Myself and my spouse had a one night stay booked at this location. We called prior to coming(as we always do), to find out about all the fees we would have to pay including parking. We were told that parking would be about $70 per night; we thought this was outrageous, but given that we already had the night booked, we were prepared to pay this. There were no instructions given for parking so once we arrived at the hotel, there was a big old “P” sign for a parking garage directly next to, and kind of under the hotel. We went to the park and garage assuming that this was the parking that we were paying $70 overnight for. We parked and went to check in. Upon checking in we still asked about parking again and let the front know that we took a ticket for the parking. At no point during this conversation where we told that we were parking in the wrong place and needed to go to the valet for this $70 parting. Once we got to our room and got settled we needed to make a run to the store. When trying to leave the parking garage, we used our room key assuming this is how the $70 would be paid but it did not work. We had to back up and go back to the lobby. When speaking to the associate at the front desk, we were informed at this time that that parking garage has nothing to do with the hotel and we should have used the valet for the $70 overnight parking. I informed the female at the front desk that we let the person we were checking and know where we parked and at no point did they mention this when we were asking them questions about parking? I asked her what do we do now she told us we have to pay to get out of that garage and then use the valet. I told her the short amount of time that we went upstairs, It’s charging us $30 just to leave. She smirked at us and said she cant

Clean, spacious, friendly staff

Ambience, location

Parking overnight is too expensive

Everything the view the food the music the vibe the hole room

There was nothing I didn't like

Staff was very courteous! Location for the Atlanta Symphony Hall. Beautiful view and I was only on the 7th floor.

Stayed Saturday the 17 th February. We stayed out all day in Atlanta,aquarium,eating touring downtown. Got back to the hotel about 10 ,tried to go Straight to bed and the music in the lounge was so loud I could hear it on the 7th floor. Finally got too sleep and had Room service banging on and opening my door at 9 am. Street racing all hours of the night kept me up (motorcycle or something). The Half door Shower is a Huge NO No. your hot in the front and cold in the back.

Location

The location is perfect!

Not clean, I had to be moved into another room and even then it was o5fairly clean and the refrigerator still didn’t work !

Fancy and upstanding

Food and Price

The building is absolutely beautiful and clean. Had an iron but didn’t see an iron board.General services were great! Spa services were wonderful! but pricey for me. wish there were more choices to eat in the hotel.