The location was fabulous for sightseeing. It was also close to great restaurants. We enjoyed the room and the staff were very friendly and helpful.

Location was great for museums and train station

The rooms were very comfortable, and impeccably clean. We enjoyed using the small pool with our kids!

The elevators were slow and only one set of call buttons could be used per floor. But I understand this is currently under renovation so will be a short-term issue!

Location

The hot water in the shower was only warm and often cold, the air conditioner I had to turn off due to noise and smell

The staff was incredibly friendly and helpful.

Room, hallway and elevator were all outdated and well-worn.

Staff was not responsive!

location. breakfast. bar.

room furniture was old used and tired

Very clean and polite staff

The location was awful. Homeless people everywhere. And smelt pot on the elevator when I thought there was no smoking. Also charged me for valet parking 4xs.....when we didn't do valet, we parked across the road, and we only stayed 2 night.....

Great hotel. Staff were fantastic.

Parking cost a lot. Extra charges doubled the price.

basic hotel with basic details.

be careful for unexpected additional charges. After booking my stay on booking.com, the hotel sends this message and adds (10% off Old Town Trolley tours, a daily Food credit of $10, $5 off the law Enforcement Museum ticket process and more). When I went to ask how I can avail the credit, the receptionist mentioned that Hyatt policy just adds that to cover for amenities like the pool and restaurants. Naturally this response was unusual so I sent a message to Hyatt corporate for a explanation but after 3 days, they still didn't bother to answer. And on of that they charge daily parking fees. So despite booking for three days at let's say $1000/- expect to pay an additional $400/- above that. If you want to get scammed visit the Hyatt. It felt like theft.

The location, the ease of access from the station.

There is no 24 hour room service/restaurant within the hotel for food. There are 4 coffee pods, 2 glasses, 2 sets of different sugars and just 2 creamers - It didn’t balance out & no stirrer. blBreakfast was not included in the tarriff.