Staff was swarming the breakfast at 10:30 sharp. Quick to tell me breakfast was over! I guess that is their time to eat free breakfast. My main complaint was no flavored creamer

Free laundry service Location Cleanliness Staff

the location and staff

we had to move rooms because the first room we had smelled very moldy and was making us feel sick!

Warm pool

Ants on my night stand

Our room was clean. Breakfast was ok

There were no cups of any type in our room. We expected a hair dryer but there wasn’t one in our room. The bath cloths were scratchy. The room just wasn’t up to the quality we have experienced in previous Holiday Inn Express hotels.

Great place

Greta place

The front desk attendants were pleasant.

There was a stench in the room, the room never seemed to get cool, even though the air was set on 69°. Felt like it was struggling to cool the room. The beds were extremely hard. They were quite uncomfortable. For the price I paid I was expecting a bit nicer, especially being a part of the IHG Hilton Chain.

Facility was easily located and clean. The evening shift lady at the desk was rude and uncaring.

The rude staff refused to contact maintenance when knowing our air conditioner was out. Do.The manager was working another facility and refused to send maintenance even knowing our room was more than 81 degrees Fahrenheit.

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clean.. great evening

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The staff was horrible. Rude and inconsistent. Missed cleaning my.room, and when I went to the desk for towels (since my room hadn't been cleaned) the desk clerk acted like it was a huge inconvenience for her.

pillows

breakfast was bare

Location and the pillows were nice.

They advertised for a hot tub and it was not working. I was ignored at checkin and was asking tk wait for someone to check me in while a desk clerk sat and did paperwork. After I stood there for an extending time while they continued to do paperwork, they finally told me they would check me it

There were no signature cinnamon rolls because no one had set them out to "rise" the day prior, the omelets were luke warm, no bananas and no juices. Not typical of the many HI Express's we normally stay in.

The breakfast that we normally are used to having available. That is a reason we stay there so we can have a decent breakfast before we continue our travel.

The location was convenient to everything

Breakfast wasn't served until 7 which was a major disappointment as we had to leave the hotel by 6:45. The beds were very uncomfortable, the shower head was broken, the TV didn't work properly, and the morning we did get to eat breakfast nothing down there was working either. There was no milk to feed the kids. The pancake machine was down. The entire 3rd floor was loud and smelled of weed. We stay in multiple hotels a year and choose holiday inn due to breakfast and facilities. This one is by far the worst experience we've had.

I'm actually quite disappointed with Booking.com and Holiday Inn. My wife and I had some work done on our house; our children stayed with friends and family so it was actually going to allow us a night alone. After a really enjoyable date night we looked forward to checking in and getting a good nights sleep BUT neither booking nor the hotel bothered to inform us at the time I made the reservations or any time during the days leading up to the stay that they don't allow local guests. As much as I don't understand that policy I don't mind abiding by it but I have to be told about it! Seems like this could've been easily resolved by booking knowing the hotel policies better or the hotel noticing that they have a reservation with a local address; phones or emails are free and easy to use.

The room was very large and clean.

The room smelled kind of musty

Location was good. food was less than des

Orange Juice and apple juice was out. bananas were brown and nasty.

the property was beautiful. but the mirror in the bedroom of the room was cracked really bad that it was a little embarrassing to put my family that came out of town to

I loved the property

The breakfast staff was great and helped in any way they could and the food was good

The front desk person was not very nice. We called to see if we could check in early and she could give us an answer. We drove from Illinois to Texas and got in a lot earlier. We went to the.hotel to see if we could check in early and she was rude about saying she wasn't sure. I asked if she could give a time to check back in to see if we could check in early and she said she wasn't sure. The rooms were being cleaned. We left and found d some things to do and checked back I at 1pm. She still said she wasn't sure of she could get us in early. We asked if we could use the pool to wait for a room to be cleaned and she said no. We had no were else to go so we waited in the lobby. While waiting in lobby it look like a lot the cleaning staff were just walking around, not really doing anything. As I said above we drove from Illinois to Texas and just wanted to check I. A little early to relax from our long drive and she wasn't very nice to us when talking to us.

The location was in a quiet area.

The staff are terrible. I arrived only to be given a room with a completely broken a/c unit (extremely humid in the room, phone wouldn’t work, and the bathroom vent wouldn’t work. I went back to the reception desk and they made me wait so they could attempt to fix the issues in the room and told me they had no other like-rooms (king bed room) to what I had booked. I was also told that they can’t upgrade me because ‘they would get in trouble’. after 20mins they finally stopped trying to fix the issues in the room and magically had another room of what I had reserved. bathroom was dirty and the tiles were broken. the carpet in the hallway looked like it hadn’t ever been cleaned and the elevator had stains all across the walls and the handles. breakfast was decent at best.

it was reasonably priced

apparently there was a fight in the lobby and the front desk lady said she had to use bleach to clean up all the blood and when I got to my room the door frame is bent and the door is dented due to someone trying to break into the room previously and was never fixed good thing I’m staying here for less than 12 hours or I would leave