Excelente todo

The view was worth the price. We upgraded to a water view with a balcony. The location was extremely convenient.

It needs some upgrades as it seemed a little outdated. The elevators were hard to get the hang of. We saw several confused people trying to figure them out. The bathroom door was a sliding barn door. An actual door would have been better since there was no exhaust fan installed.

Die Lage am Riverwalk ist idealer Ausgangspunkt für touristische Aktivitäten. Für den Hauptzweck unseres Besuchs, eine Konferenz, mussten wir lediglich eine Straße mit Fußgängerampel überqueren. Das Frühstück im Hotel war nicht billig, aber üppig und gut. Wer mit herzhaftem Salza würzen möchte, kommt auf seine Kosten. Milde Gerichte werden ebenso angeboten. Die Salza wird extra serviert. Vegetarisches wird angeboten. Omeletts, falls Frühstücks-Buffet angeboten wird, sind besonders zu empfehlen. Aber auch die à-la-carte-Angebote sind reichlich und sehr schmackhaft. Die Aufzüge sind flink. Bei der Abreise stand das Taxi wenige Sekunden nach der Bestellung an der Rezeption bereit.

Die Klimaanlage im Zimmer war einstellbar; jedoch ist direkte Zugluft über die Betten suboptimal. Andere Gebäudeteile waren für meinen Geschmack zu weit heruntergekühlt; zeitweise lief das Kondenswasser an der Außenseite der Fenster herunter. Lüftung per Außenluft bevorzuge ich normalerweise, wenn sich die Außentemperaturen in einem erträglichen Rahmen bewegen. Niedrige Innenraumtemperaturen und Zugluft durch Klimaanlagen schienen aber auch in anderen Gebäuden in San Antonio Standard zu sein. Auch bei hohen Außentemperaturen sollte man also besser an hinreichend warme Kleidung denken. Eine Prepaid-Kreditkarte wurde nur in Teilen akzeptiert, insbesondere für die Hotelrechnung hat sie nicht funktioniert, obgleich sie für die Buchung und als hinterlegte Kreditkarte funktioniert hat. Eine echte Kreditkarte (Aufdruck "credit") ist für die Bezahlung des Hotels vor Ort unbedingt nahezulegen! Vorneweg nicht ganz auszuschließen ist ein implizites Limit bei der Prepaid. Flexiblere Zahlweisen der Hotelrechnung, inclusive Cash und Vorauszahlung, wären wünschenswert, um diese Unsicherheiten im Vorfeld zu klären.

I loved the in-house restaurant, great tasting food. All around cleanliness of the grounds and the staff is great. We had the pleasure of the executive lounge, which was wonderful. The lounge staff was great and super friendly.

I didn’t like the loudness of the surrounding area, which you can’t help since the hotel is literally sitting along the Riverwalk. The rooms are a little outdated. Restroom door didn’t close all the way; and the toilet; shower glass door; and restroom door proximity were way too close together, it was super tight. Our hotel room door was a little crooked & had a small gap on top, not sure what that was about.

Great location and clean comfy beds

Loud outside from traffic

View

Small room/no microwave

Location was amazing. Perfect for what we were looking for

Paying $55 a night to valet park. Felt like I was forced to pay for it

Friendly staff and nice perks like free room upgrades and room credits.

We had ALOT of luggage and didn't want the bell hop person to help us because we didn't have cash on hand to tip him at the time, so because he could not helping us and get a tip, we couldn't use the luggage tow :(

Our assigned room was still occupied (do not disturb hanger). So the bellman hurried down 8 stories and got us another room. When we entered it had only one bed. The bellman hurried down 8 stories. We were upgraded without charge to a 28th story room with a free concierge room with complimentary beverages, evening snack and desserts and breakfast. The whole experience was FIRST RATE!!!!!!

Nothing at all. Elevators were very quick, staff was very efficient, room was exceptionally clean.

Clean room and the bed was so comfortable. I'm looking forward to staying there again.

Receit was supposed to be sent by email, but not yet arrived.

Everything

N/A

Proximity to river walk

Not updated at all. The air conditioner was very loud in the room. The coffee machine in the room had old creamer that smelled horrible when plugged in. The room was very small. The pool was disappointing and not even filled.

Views

The air conditioning system was very poor Even after running all night room was barely cold

The hotel was beautiful, newly renovated, fantastic view, and conformable bed. The location was perfect- conveniently located next to the mall, the riverwalk, the convention center, and lots of restaurants and site seeing. Our room had a beautiful balcony that overlooked the riverwalk and was absolutely stunning. The room was a very nice size, offering an insanely comfortable king size bed, small sofa with table for eating or working, and a mini fridge. The restaurant and cafe downstairs offered delicious options with convenient hours. The staff were super friendly and assisted promptly with any questions we had.

The noise level was insane. We were on the 18th floor and even with the AC on and blinds and patio doors shut, the traffic and street noise was insanely loud in the room making it very difficult to sleep. Additionally, the walls are paper thin, so we were constantly being woken up by the room full of loud girls next to us getting back late at night, when we had to be up early in the morning. For the price, I was amazed at all the extra things you had to pay for - wifi and coffee being 2 of those- $15/day for wifi and then no in-room coffee? Really? We did choose to do the destination package, which was a good deal and included wifi and a $25 food credit which we used to buy coffee each morning, but you have to pay it for every day you are booked there regardless of if you use it, so we had to pay $25 for the first night, even though we got in a 4 am and everything was closed by that point. The quality of the free wifi was absolutely terrible, so if you are working or doing anything more than checking email, you'll want to plan to get the upgraded wifi, which is an additional cost.

Location and ease of access from the Interstate.

Parking was not ideal.