Location and Staff

Peloton bikes in Gym still not working despite a simple solution available Didn't clean my room for 2 nights

The barista who got our coffee and breakfast was wonderful! Very friendly and helpful. The room was great and the bed was very comfortable.

I feel like we were treated poorly because we used booking.com to get our room. The person at the front desk was not helpful and he kept referencing that we had used booking.com. He didn't tell us about the parking and when we asked about it, he told us how to get to the garage but then never activated our key card so we couldn't get in. Then after we found someone else to fix our key card, she said they wouldn't charge us for parking because of the hassle. But when we checked out, there it was on our bill and we had to ask to have it taken off. We had asked for a one hour late check out. The guy at night said it would likely be no problem but the computer wouldn't let him put it in until morning. Then in the morning, the front desk person said no to the late check out. Too many weird things to be a coincidence. Left me with a negative feeling. No one should be treated that way. Was it just total incompetence? Maybe so. Felt hostile though.

location and cleanliness

price

THE LOCATION WAS CONVENIENT

NO SECURITY IN UNDERGROUND PARKING, YET I WAS CHARGED $20.00 A NIGHT TO PARK THERE. THE CHECK-IN PERSON DIDN'T VALIDATE MY KEY WITH THE PRE-PAID PARKING, SO I COULDN'T GET OUT THROUGH THE GATE WHEN I NEEDED TO LEAVE. THIS HELD UP OTHER CARS WHILE I HAD TO WALK IN WITH AN INJURED FOOT TO GET MY ROOM KEY AUTHORIZED AT THE FRONT DESK, SO I COULD LEAVE THE PARKING LOT. THERE WERE A LOT OF UNDISCLOSED FEES THAT I ENDED UP PAYING, THAT WEREN'T MENTIONED IN THE ROOM QUOTE I RECEIVED BEFORE BOOKING. I CONSIDER THIS DECEPTION. ALSO...UNFRIENDLY AND UNCARING STAFF.

clean

good property

Breakfast was great. Staff was very friendly. Room was lovely and comfortable.

I wished you had a hot tub/spa!

Starbucks-partner vendor drinks weren't as good as in a regular Starbucks, and they were inconsistent.

nothing

Great location. Nice room

Was not told up front about cost of parking.

Comfortable spacious rooms. Great value for money and good location (great if you have a car)

The entire staff was amazing, very responsive and quick to assist

Location, friendly staff.

Pillows smelled and were old. Lighting in the room is inadaquate.

Nice place, huge rooms, convenient location