Cleanliness

The staff professionalism who were on the shift July 6th over 7th. We arrived late night with the kids tired of long road trip. The manager was not aware of the hotel policies and started arguing with us midnight. When we found the hotel policies about the number of the occupancy and the policy for the kids, he disappeared from the front desk and one of the staff members without saying sorry for their unprofessional behavior accepted to let us stay in one room rather than charging us an extra room.

The receptionist was very kind, and answered all of our questions we felt very welcome. Everything was so nice and clean, we very much enjoyed our short stay and hope to revisit soon.

I personally needed a drink and a sit in a hot tub. Since there is neither of those things, we had a long shower and rested early.

Drugs and junkies in rooms

Not expensive

Under construction/smelly like pot/rundown a bit.

Location

Did not get the room I requested Urgency of staff Breakfast no good

Nothing

Pics were did not as advertised no swimming pool no Whirlpool no couch in the room

This hotel is unsafe and fraudulent. We arrived and saw paint being put on the building with paint fumes. It was unsafe for our young children and we asked them to cancel our reservation. They lied and said that they would cancel and then very reimbursed us after numerous calls from us and booking.com. Strangers can enter your room with their room card so you are also at risk of being attacked.

Booking.com and Freedom Inn appear to be engaged in fraud and lying together. We tried to cancel when we saw that the hotel was under construction in unsafe conditions for children and Booking.com said to go to the hotel and cancel with them. The manager said that she would happily refund and was nice about it but she was lying. She never cancelled in the system and never reimbursed us. We called booking.com 5 times for hours and they also lied to us saying it would be reimbursed and it never was because the manager refused to take their calls and cancel. They are engaged in fraud together refusing to reimburse us for a room that we never stayed in because they said they would cancel because the hote was not safe.

Comfortable beds, pleasantly surprised