Location

Parking not associated with hotel, in sub basement. Confusion between full breakfast buffet and continental breakfast, both over-priced. Reception unwelcoming

Front desk staff was excellent. I think her name was Darlene. I never got the guys name. Super friendly and helpful

My room didn't have a fridge but Darlene at the front desk took care of us

Location

Elevators stuck

the location and the cleanliness

the reception people. very unwelcoming and didn’t give much info about stay. the next day was better because we had a new person at reception

convenient parking

no hot tub no place to eat

Great location, great pillows, decent gym

I’ve stayed multiple times and each time the quality of my room has changed. Not super consistent.

Friendly and helpful staff, great location. Enjoyed the lobby and public areas. Great food at the bar, especially the flatbread and tomato bisque.

Location and room

Check in was late.

Location and room.

Staff and the check inn

Breakfast ok. Location good.

Ordinary room for too much money. View wasn’t great, nothing special about the corner room. Didn’t think it was worth the amount I paid. No pool or hot tub

Location to the BOS center.

A couple was having a very loud argument in a close room on our floor. It took security a full hour before checking into it at 2:30 AM.

the sheets and bedding were clean and soft

it was very run down and in need of an update. walls were paper thin and guests were partying everywhere. lobby smelled like smoke.

Rooms need updating, elevators took an excessively long amount of time to get to the lobby, could hear neighbors through the walls.

location is is attached to BOS center. I was attending an event there for 2 days.

Facility had 3 elevators. last year one of them was broke. This year the same elevator still broke, plus a second not working. Yep, one working elevator for a very packed hotel. At least a 30 minute wait to use it. Tried using the very hidden stairs. But going up 10 floors was a lot. If you had anything with you, well you just had to wait. Bathroom was filthy. Found dirt or mud in the sheets. Not sure really, hoping that’s what it was. Later I went to change the thermostat, to find black mold all over the wall by the window. I made a call and they quickly moved us down the hall to a new room. Excellent right? Someone else rolled their suitcases in that room less then 15 minutes later. Never cleaned and did the black mold disappear? Also, the entire point to stay here is that it’s attached to the center, but they always have it blocked off. They do have a restaurant, which is convenient for the busy weekend we had, but the staff is rude and no one knows what the heck they are doing. sounds like I’m just a Karen, but everything about the hotel experience was awful. The people who checked us in were even rude, I blew it off because I was excited for the weekend. looking back I decided I should say something, most likely I will have to stay there next year with our group and I’m hoping for improvement.

The staff was wonderful!! The room was very clean.

No fridge

A good place to stay in town for a few days. Central and comfortable.

hot tub out of order, railing for pool extremely rusted at pool floor and paint peeling off pool steps. Very poor food choices at restaurant which was in the bar!

The breakfast we had was good, but spendy. Location was great for all the attractions.

We had our do not disturb out and at 5pm one of the staff entered our room with announcement. Why? We don't know, but very scary and stretchy. Poor communication as well with this encounter! Be careful.

location and staff

room door difficult to close and safety deposit box in room not working

The location.

This was the third time we have stayed at this Double Tree in Springfield ILL in the last 12 years. We understand that COVID has changed things for hiring staff which affect cleanliness and amenities. We did not have a refrigerator in the the room, there was no hot water in the lobby, for tea drinkers on the coffee bar in the morning. There was no breakfast offer. The paint in the tub was peeling, there was mold in the corners of the bathroom, and No exhaust fan. We choose this Double Tree because it is in walking distance of restaurants and the Lincoln sites.It was a disappointing stay as we brought friends and told them this would be the best overnight, 3 nights we stayed, experience.