It did what it needed to do. The AC was broken in the lobby. It was muggy and hot. Called to request additional towels have yet to get one. The hotel offers free breakfast and they ran out. The bed was just okay. The pillow were flat. Overall it did what it needed to do but it wasn’t worth the price I paid.

always clean and the staff is always nice

Good

The property is very clean. Close to everything we wanted to see and places for our activities.

Everything

The staff was great! Location was perfect.

Just random cleanliness issues Like "not my hair on the tub and on the sink".

Check in was easy, the staff was very friendly. They do need to be trained on bookin.com bookings as I wound up being charged for our stay twice (once by booking a few weeks ago, and again by the hotel directly). They had options right at the front desk to purchase snacks and drinks as well as alcoholic beverages. The pool was open, although they need to up the chemicals and clean it more often, we went in around 9am it was pleasant but there there things sitting at the bottom that we kicked up swimming around and also the water got in our mouths a few times (standard swimming occurrence) and it tasted like dirty hot bath water. Keeping it under what I liked tho because I can still appreciate a warm swim in winter. Breakfast had standard morning juices, dry cereal, bagels and bread. Day 1 they also had cheese omelets, potatoes, and cut up sausages. Day 2 they had western omelets, potatoes, and bacon. Both days were good. You could also make your own waffles. Day 1 was vanilla waffles or blueberry, day 2 was vanilla waffles or banana. We did not try the waffles. The room was clean, the bathroom was clean. The staff (with the exception of 1 employee) were all friendly and seemed happy to be there.

We had to interact with one staff member who was extremely rude all around. I'm talking dirty looks before we spoke, and straight up attitude and nastiness when we did speak. I won't go into details because it's rather ridiculous... I have a feeling she would be easy to pinpoint and I don't want to cause anyone to get fired - but I will say if I did not have to interact with her this rating would be different. I think the staff (this one employee) would benefit from customer service training, and additional training overall in communicating with the public as someone in the hotel service industry. Also I was very disappointed there was not a tip jar out for the breakfast staff. They were exceptional! Constant upkeep on the omelets, helping everyone cook waffles, and cleaning up non stop.

location, waffles for breakfast, very nice staff

the shower shampoo and conditioner

the breakfast and the location.

the hotel delivered what is sold

When you served individual packets of cereal, we were able to enjoy breakfast. We keep kosher. Maybe you could have a discount for no breakfast plan.

Beds were very uncomfortable. We did not sleep well as a result and when we called front desk, reception, lady was very sweet, but all beds the same.

location and breakfast was great

the moldy smell in the room ,mold on the side of the AC and a leaking refrigerator with a wet towel under it .Nasty That explains the bad smell

Nice hotel but quite noisy next to the Interstate. Plenty of eating places to walk to. We went to 99 chain. Good service and value for money.

Only the noise of the traffic but that is to be expected.