Nice creek in back fairly cleane

Loud traffic fridge froze everything was all iced up free breakfast was the same everyday had 4 mornings there and was same everyday good location

The facility was very nice! We loved the little creek that ran out back!

The beds were very soft and I prefer a firm bed. But it wasn’t horrible.

Breakfast was a wide variety and in a nice facility.The food was really good but not really hot. That's the only issue I had. The trolley stop is right by the office, very convenient!

the balcony area is so relaxing - the sound of the river was amazing, however, the railing and concrete floor needed sweeping and the chairs wiped down. No big problem, just an observation.

Ample breakfast for the price.

Newer mattresses

We loved the breakfast. The creek we enjoyed it very relaxing

The shower was dirty the shower curtain is on back wards. The base board s are dirty. The microwave had dry cheese in it.

Our honeymoon room was rundown and ghetto. The first room they put us in did not have heat. The second room had heat but was outdated, the carpet was pieced together, filthy and not up to normal standards. My wife and I prepaid for 4 days and the staff said we could not get a refund for the 3 days we paid for and didn’t stay. So yes, I am pretty pissed. Instead of an apology and a refund they kept our money and said if we give them a poor rating on Booking.com we had little chance of getting the refund. I don’t respond well to threats. I did reach out to them when I returned home on Booking.com for the refund and was ignored. We left and found much better lodging in Pigeon Forge for less than we paid at the Brookside dump and saved what would have been a terrible vacation.

Location was great. Beds were comfy. Room was clean upon entry. You can't beat the sound of the water behind you and every room having a balcony/patio is great.

Don't expect hot water, it was luke warm at best. They "cleaned" the room but didn't restock toilet paper (we had to go ask the front desk) or make beds. They really just took out trash.

The river balcony in my room.

I booked it bc it had a hot tub. It was closed for the season.

The stream is great, the hotel has character and the staff are always pleasant and helpful

I love everything about this property. We will book everytime we are in the area

Creekside view

N/a

Good location

Can’t say anything bad we were taken cared of.

The nice lady working the front desk was able to get me in a little early. This gesture was appreciated as I was road weary.

Location 👍

Property was nice, I'm sure it looks prettier in the summer time when there is more greenery.

The rooms were old a bit out dated & the bed was very uncomfortable. We stood for 3 nights & left with our backs hurting. Diffidently need to get new beds.

Their breakfast was good and an exceptional value.

Rooms and buildings were dated. Housekeeping was spotty.

The location and price was great.

No water pressure ,the AC didn't work and the hair dryer only blew out cold air. Took forever to dry my hair.

Everything was good .. Mattress a little uncomfortable.. balcony was not private but overall was a good clean stay

Not all balconies are private

Balcony facing the river, 15 minutes to down town Gatlinburg.

Room was very very dark. Not enough space for luggage. Bathroom was a bit small. No wifi on the first day but problem was resolved after insisted on the front desk to look into the problem.

Great view! Close to everything!

Need new mattresses

Staff was great! Location was good. Beds were comfortable. Loved the creek side patio. Very relaxing.

Room was dirty, in need of updating. Damaged walls by the table, bugs all over, tub needed caulk. Breakfast seemed like a value at $5, but it was not very good. The main Pool was good however you need rails at the stairs for the pool and hot tub. I have leg issues and fell twice. The other pool was closed. Cleaning staff needs replaced or retrained. Beds were advertised as queen sized, they weren't. They were full sized.

The front desk staff was great (good personality, very helpful). The room was a great size, loved the fireplace. Being right on the river was a bonus. Did not use the pool, but it looked very clean.

The bathroom was dirty. There was quite a bit of dust/dirt on the bathroom fan. Little nates all in the bathroom and a spider under the sink. Plenty of towels (thank you)

Large room, friendly staff. Decent location to downtown with a convenient trolley stop.

Some things were shoddy- the threshold/transition piece to the bathroom was detached and we kept tripping on it. The breakfast was lukewarm (but staff was friendly). The beds didn’t have any mattress covers. That wasn’t horrible but the fitted sheets were so shrunken that they kept coming off the bed and then we were laying on the bare mattress. Gross.

The view from the back porch, and the closeness of the gaitlenburge strip.

Bed sheets were dirty, pillows had stains that smelled like they were used, they didn't have new pillows for us, the floors were dirty, the doors didn't lock properly you could break in very easily if you wanted too. And the patio railing was coming off. Super dangerous if kids were staying.

The breakfast is contracted and it’s okay but not impressed at all. There was a woman there and she fixed your plate. The cleaning is also contracted. I saw one guy going through our area. I’m pretty picky and there’s something about having your own employees to make sure it’s done. The scenery was absolutely amazing .

Very clean and cozy

?

We love that Brookside has wood burning fireplaces and creek side rooms. The rooms are much larger than other hotels.

There isn’t anything that we really don’t like about the property. The tile floor needing mopping and the tv channels, though numerous, were lacking in programming which falls in the provider.