Breakfast was sweet and simple. The charges were reasonable, value for money for the fabulous room and its amenities offered. We had booked for 5 nights from March 26-31 but had to shorten our stay to 3 nights due to health issue with our 4 year old kid due to uncertain weather changes. But the manager was sensitive to the situation, totally understood our concern and cooperated with us to modify our schedule accordingly, also refunding us for the days/nights we did not stay. We couldn't have asked for more.

Location

There was mold on the bathroom ceiling, when you flush the toilet it leaked water from the back of it. I ask the lady at the front for tissue and she told me they were out of tissue, but the housekeeper must have heard me and gave me one roll. I requested for clean towels and was told I could not get clean towels because the machine to wash the towels was broken not working. Then to top it off it was bugs under the bed and in the corner of the room.

Local

Staff rude

Location

Not clean . We stayed for one night. The bathroom commode was dirty, Low water pressure in the shower. The bed linens were wrinkled and had a stain . When we asked for new sheets the front desk they don’t have any available.The chair in the dining area was dirty like somebody stepped on it

The staff were just amazing from the overnight workers all the way up to the hotel manager. This truly is a home away from home they make you feel like family,from Manager Nicole (Mom) who runs a very tight household. I have been so blessed meeting these kind people,I spend a lot of time in hotels and the ones in Plano Texas just don't have hospitality down yet,but extended stay America goes above and beyond for their family. Thank you again for everything. Me and my family will most definitely be back Many thanks Jenny

Nothing

Nothing

No one would come to the desk. When they finally did answer phone , mind u I had a reservation that even said what time I would arrive. He said they would not check me in cause it's past time. Then said they where full, which in his voice sounded like a lie. So it's 1 am tired and got rude, sorry about your luck and kick to the curb. So no I don't suggest you go there ever!

they make you feel welcomed

We had a suite with a bed in a separate room.

Floors were filthy in our room and halls. They were never swept or cleaned at all the entire time we were there. Remote and other items were sticky and dirty as well. Fridge had mold on bottom rim and kirchenette was old and worn. Completely NOT what was shown in the pictures upon booking. Breakfast was coffee and granola bar ONLY. No juice or anything else. Four adults in our suite for 3 days and only 2 towels/washcloths. We were told we couldn't get any more until Monday morning at 7am. We arrived Friday and checked out on Monday.