AMAZING customer service. We were there for a birthday weekend, and there was a birthday card and complimentary prosecco waiting for us in the room. I got a text from the gent who check us in 10 minutes after check-in, saying to ping him if we needed anything. AWESOME.

The spa tubs and bathrooms are lovely.

There’s a lot of miscommunication between staff and the attached dining options and amenities. No one has a straight or consistent answer. I spent a lot on a spa room for a weekend getaway and none of their spa services were available because they have no staff for those positions. I’d tried getting an answer for weeks prior to coming and was finally told after checking in that it wasn’t an option. Would have stayed somewhere else.

location

the service was not good. valet was not at the counter when I was coming in. i never got a apology or any concern.

It’s a beautiful unique historic building, a short walking distance from the Lyric Opera and other venues.

The bathroom door would not stay shut. Wish the minibar would be stocked.

It was clean and fancy.

A marathon shut the road down and we got stuck there when we had plans. That wasn’t the hotels fault, however. I would suggest adding a gluten free option to the breakfast muffins, for those with allergies.

everything was upscale and super comfortable

an upscale hotel should be using premium toilet paper!

The staff, especially Marisol at the front desk and the door men, were very helpful. No pressure on check in or check out times, Even my room facing the street on the fourth floor was quiet. Some simple amenities like iron, ironing board and umbrella were quite welcome and useful. Soaps, etc. were good quality.

The restaurant food was good, but I was not overly impressed withe attitude of the staff and service was a bit haphazzaed.

beautifully designed

expensive and felt like for a premium price we didn’t get many personal touches