Convenient location for our needs.

Issues with the room. No housekeeping. Television and cable didn't work during our stay. The General manager (Mr Venil) was completely dismissive. It's completely not the attitude I would expect from the Marriott brand. I was very disappointed with his lack of response!

The location

We had no clean towels of any sort, the room wasn’t even swept, we had trash from the people before us, over all just needs to be cleaned!

The front desk worker was not helpful at all. Upon checking in, didn't even tell us room number nor where elevator was. There was an issue in the city, which isn't the hotel's fault I understand but when you are not from the state, he should make you aware. I overheard him telling the next customer to not use the water to brush your teeth as a pipe had broke. He never even mentioned it to us. Also when going to our room it was propped open by the deadbolt, when I went to tell him he didn't even care and said it was clean and to just push down on the door handle to fix it. That is not appropriate. He should have been willing to come check, but the maintenance man who was there working on the water after I said I wasn't comfortable said he would. There was hair all over the bathroom floor, and in the bath. Not clean!

The breakfast needs some work, not enough food, had to wait for more food & coffee some days, more options maybe, juice machine was down 1 day, more staff needed to clean tables.

The fitness center needs wet wipes to wipe down machines, users are used to doing that after using a machine, there were some kind of wipes but they were dry. It is needed in all fitness centers. Elevator was extremely slow.

I’m problem Have double charge for one day I had my resverastion on Pay online when I went they ask for my card the next day I had double charge I call by phone and no answer for my money I am angry I wait to be resolve right now

Clean and new

Pool under repair No TV No satellite connection Ceiling of room under repair Carpet stained and showed wear Toilet seat loose (which they tightened)

The location was great.

The first night it took30 minutes to check in. The main desk worker lied to us about the ability to check us in instead of stating he was having a problem. The room was HOT! We could not adjust the thermostat. And the refrigerator was not working. The next morning, after having DRY English muffins, we talked to the front desk worker about our issues. She said she would be up to check on the thermostat and put in a maintenance order for the refrigerator. After an hour, no one was up so we left and came back 7 hours later to no working fridge and a HOT room. Thank goodness for a worker who actually helped! I wish I knew his name, but he had a cross on his earring. He upgraded our second night to an executive suite with wonderful temperature and a working fridge. It will be a long time or never that we will be back to that establishment.

Staff at front desk - on call to make changes was rude - quite sarcastic in tone. When checking in got there 30 minutes early and would not check us in till 4pm even after giving Marriott preferred customer acct number.