Location

Elevator

There was sand all over the floors. You could feel as soon as you walked in. Master bedroom bed was hard as a rock. The other bedroom bed rocked back and forth. The blinds were broke and couldn’t close. Couldn’t talk to a in person front office. Have to call on phone and they were local. No extra rolls of toilet paper in either bathrooms. I booked it on line and told them 2 people and they had us for 4 people. Wouldn’t/couldn’t let me change to 2 people.

The view

Beds are very comfortable

I loved the extended balcony and the location.

I really wish the pool wasn't under construction, but it happens.

It was located on the beach. The condo was clean upon arrival. The staff on site were extremely personable and friendly throughout our stay. It was close to the main attractions. There were local restaurants that delivered. There was a parking garage.

1- When I booked this condo the pool was not listed as closed. With two little ones age 6 and 10 month the pool was a big thing. I canceled another room I booked and booked this property’s specifically for this reason. I was never informed of ANY pool renovations until 10 days before my trip on a spring break holidays and every other hotel was booked up. This was discussed with Vacasa and I was told that I was going to be refunded a certain amount. This conversation was on Thursday April 4, 2024. As of this date April 6, 2024 there has been no refund posted to my credit card I used. I will continue to watch the account for the credited money. 2- If a renter is required provide ages of ALL guests that are staying when initially booking a condo then ALL ages should be taken into consideration by the renter if this is the appropriate location and if the renter has ANY reservations they must communicate them effectively via property manager in an appropriate amount of time to allow to make other plans. In my personal opinion, it should be Vacasa or the renter’s responsibility to inform someone who is scheduled to rent a unit with a young child or elderly of certain things that may affect their families personally. It NEEDS to be known that access to the beach from this condominium is limited (almost non-existent). I do not know the ins and out of each condominium as a renter and the only persons holding that knowledge are the leasing companies and homeowners. My husband and I had to carry the stroller down three flights of steps. While wrangling a 6 year old and opening a gate. (not to mention the typical Mom and dad trips to get the toys and everything else after just getting the two young ones up). The pure hassle to get the baby up and down to the beach in the stroller. If someone was in a wheelchair, or required a walker for support but was unable to climb stairs, there would be no way they would even be able to get to the beach at all from this property.

The property was perfect location, on the beach, close to shopping, food, rental carts ( I highly suggest these)!!

Everything!! Staff & security was amazing! My husband even left his phone on the chairs one night and the gentleman who were collecting them grabbed it and saved it in the gator (side by side) until morning when we caught up to them again!! Thank You!!! On a public beach this would not have been the case! We SO very much appreciated the kindness of everyone there! Security was also amazing!

The staff

Pool closed !! Room had no refrigerator the first night didn’t get another one until the next day 5pm which they said that morning it would be there !! Sofa was so wore out very uncomfortable to sit on

We didn't eat breakfast.

I would have loved for the pools to be available but they were closed for maintenance.

The view

How high up we were

I loved the view.The location was great.The checking in and checking out was very convenient.The condo was very roomy and comfortable.

The floors could have been a little cleaner.

Pool was out of service. First room assigned was unacceptable and we had to move to another room. On

Didn’t know there was breakfast served.

It rained the entire time no one’s fault.

On the beach

Check in at 4:00 and the T.V didn’t work call and they was going to send somebody but they didn’t show up so at 7:00 we went to dinner and came back and the smoke detector went off this was about 10:00 that night so we had to listen to it all night my husband took the battery out it didn’t work so about 5:00 AM I was texting and trying to get some help so about 9:00 the lady at the front desk come up and couldn’t fix the Tv but she came back late and fix it and she had somebody to fix the smoke alarm so ours First day was not a good start

The view was beautiful and the location was amazing!

The fan in the smaller bedroom was squeaking the entire stay.

The property is on the beach with a beautiful view.

The AC did not work & the staff was not very friendly about helping us seek out other options.

The friendliness of the people. The pools.

Uncomfortable sofa, Uncomfortable bed, cookware very out dated.

Location was great. Had an awesome view

The elevator was slow. Took time to go up and back down

No

The view and pool

Room 1604 has roaches and bugs. The plates were not clean and the couch was dirty as well. It felt icky. My niece also had a bug crawling on her in the bed. There was roaches in the bathroom and kitchen. Sterling Reef needs to get pest control to come out as soon as possible. I will never stay there again.

The location, the large patio overlooking the beach

No Early check-in & not enough toilet paper.

The fact that the first morning I was there we had cockroaches in our room and I spoke with the front dest about it and told me someone would be in touch with me and nobody ever did. Pretty sorry customer service. Will not be staying here again.

Beach front

Not enough kitchen utensils to use for a 10 days stay . We have 1 spoon, teaspoon and forks. Knives won’t even cut a mango, peeler can’t peel a mango and the pots were to tiny to cook something, couch is not comfortable to sit or sleep on, dryer is not working well. Takes forever to dry clothes and towels, fridge not closing well. No pantry. Our grocery occupied the kitchen .

Location was wonderful. Some of the security staff was terrible.

Elevator sucked.

Location

Not clean!

The stuff was wonderful. Rachel really took good care of us while staying. Beautiful view and very comfy

Nothing to dislike about this place beside the elevator lol

Check-in and check-out were fairly easy and simple. It was nice already having a set of passcode information ready at hand on the app prior to arrival.

The hotel has 19+ floors and only two elevators throughout the entire property. Sometimes the wait gets pretty lengthy, especially during busy hours when everyone is trying to go down to the beach or back up. You have to go hunting for the luggage carts as well.

Balcony

Bed was uncomfortable

The room was clean the view from the balcony of the beach and ocean was great.

The dryer was broke. When I called and the broken dryer, I was promised a repair man would be out at 8 AM the next morning that didn’t happen so I called again and was told it would be sometime during the week well that doesn’t work because my stay was only three days so needless to say no dryer for my entire stay. One woman in the office on site did offer to let us use a dryer in another unit that was not occupied, but it was not on the same floor so that would’ve been a hassle but I appreciated it. Some silverware had rust on it. One bed was not comfortable. It is a non-smoking condo and someone around us was smoking smell like weed. We reported it and nothing was done about it. Security acted like oh well I was not happy about that a lot of times when you open the balcony door, the smoke was so thick you couldn’t go out on the balcony. The new elevators were horribly slow but overall we did enjoy our stay.