Got stuck overnight because of severe weather issues an cancelled flights for a lot of people. All smaller hotels within airport vicinity were booked, but there was a room available at the Le Meridien. For the cost, and the sheer comfort and beauty, I wish I had time to actually enjoy this hotel more! A little more than I wanted to spend, but it’s a BEAUTIFUL place, with a comfortable bed and room! Crystal at checkout, and sweetheart at check in(I’m sorry I didn’t get her name!) were vey kind and helpful. Breakfast was wonderful, Sam was my server. She was lovely!!!

As you enter the hotel later in the evening, check in is on the 2nd floor, and there was no sign. Valet was kind, and came inside to let me know.

Welcoming and friendly

Water pressure in the shower

It was close to conference location.

Cold water in bathroom.

To noisy at night. The parking situation is a mess.

Clean and comfortable bed, great restaurant and bar. Slept very well, nice and quiet.

Everything was good.

location was perfect for my event. 5 mins walk.

communication amongst staffs during hangover of shifts and follow up of issues left behind and professional and courteous communication with customers irrespective of the color, race and accent

The staff was friendly and helpful in resolving issues, which were not their fault. Breakfast meals were well sized and tasty. Restaurant staff was friendly and very kind.

Your systems REALLY need to be reviewed, as every step from signing in to singing out was ridiculously difficult and messed up. Payment can only be done on the spot and via a physical terminal. I paid with my card and the machine said it was accepted, but it wasn't showing in your system. After 15 minutes of discussions and calling my bank on the other side of the planet, which confirmed that the money was out of my account, one of the staff members found the record. Not the best welcome... The breakfast system is also unbelievably broken - you have to carry a voucher that gives you a 20 USD credit in the restaurant, which you have to provide when getting billed. Everywhere I have stayed so far, there was a buffet breakfast, where you just give your name and room and no one bothers you any more. On top of it, since I made my reservation through Booking.com, every morning I had to explain that I do have breakfast included, while the staff was telling me the system is not showing it. Not a great start of each day for sure... Another problem was the room cleanliness - the rug was stained with coffee near the machine, and some areas looked really overlooked when cleaned up. One corner had a used tissue from the previous guests. Overall, for the cost of the booking, I can honestly say the experience was not a positive one and I would not recommend staying there unless those issues are addressed.

location is good for ballgames downtown, restaurant and rooftop bar are great, and the staff is friendly and welcoming.

The beds don’t have sheets, just a Duvet cover. The coffee pot was not working properly in our room. Only two of the elevators were operational. The weekend rate was high.