for me, very convenient location.

House keeping is forgetting to clean the room. Yes, they forget during my stay. They also forget to put shampoo and water :-(

As this was my second stay in the hotel, the manager upgraded my room for free from Standard to King de lux which was a very pleasant surprise!!! The location is great - a metro station is within walking distance (about 6 minutes). The bathroom was in excellent condition as before. We were given drinking water and fruits/cookies on a daily basis, and the egg fryer Anjela with her shining smile and friendly attitude made breakfasts even better!

Amazingly comfortable place to stay in a busy city. Great hotel rooms, sound proof, great climate control and black out curtains. Bed was incredibly comfortable. Everything you need in one place. Amazing view. We loved all the facilities.

The staff could be more helpful, quicker, or more friendly. We loved the concierge man! Some of the food we tried was not up to the standard we expect at a 5star hotel. Cant complain with the price.

Location, breakfast, lobby bar, room service

Utilities in the room were a bit old

We really enjoyed being on the top floor at the front of the hotel. Excellent views.

No issues. We always enjoy staying in this hotel.

Central restuarant. Food was good and nice atmosphere here. Enjoyed the pool with sauna. For couples hoping to relax together, note that male and female spa areas are separate.

Unfortunately our trip was spoilt on arrival by a taxi scam but made worse by the response of the staff and security at this supposed 5 star hotel, who did nothing to support us, except watch as they allowed an angry man to follow us into the hotel loby at 2am and shout in mine and my partners faces, even trying to pull my luggage out of my hands once inside the hotel. It was a very scary experience and shocking behaviour from a taxi driver, but whilst I understand we had accidentally taken one of the many illegitimate and criminal taxi's in Almaty, I'd expect to feel safe and supported upon entering a 5 star hotel with security. This was not the case. The security staff simply watched awkwardly and the women at reception just told us we needed to pay him off. Perphaps to offer condolence, she told us about many other guests terrible experiences, so i presume this is common but at a 5 star hotel you expect to be taken care of and to feel safe. This is not the case. How was the man allowed to follow us into the hotel. Rooms are also outdated. At a 5 star hotel you expect regular upkeep, which is not the case.

Good value and I received an upgrade due to two previous longer-term stays at the property. Guest relations manager Assam is excellent, provided professional and intelligent assistant to ensure my stay was maximum enjoyable

The Decour in the rooms and in the lobby lounge etc. could use updating and upgrading… Things are a bit dated from original hotel construction.

Only bar

Facilities Tv Heating Armchair Balcony Curtains

Great location and clean Hotel. The staff was very helpful and supportive. The Spa area is perfect to unwind after a long day. Great atmosphere.

Super nice hotel in the city center. Not expensive but luxurious inside.

n/a

Location for me was great as I need it to stay closer to Central Stadium. Pool is lovely without chlorine. Staff friendly and helpful. Some furniture and carpet in places worn and our shower was leaking. thank you

Lobby, staff, food, bed.

all 👍

like

Hotel is very very old, difficult to charge a gadget if you have more than 1, water in the sink and the bathtub is staying for 10 minutes after you wash your face, there is a shower curtain which is as dirty as the pillows you can see in the picture. Breakfast is of not quality products , one can think everything is left from other days. Staff is working good , but the rest needs to be redone, renovate. I will not come here second time. Also the pool was a 3 point out of 10.

Great location and views, the room is nice and neat.

Very few outlets in the room and far from the bed. Breakfasts are at additional cost

The smell is so not good... All is too old. The fitness center was not rpepared. No tools for the soft trainings.

Everything

None

Everything

Nothing

The rooms were clean. We stayed in other places of similar price/level, but this hotel is much better because of cleanliness. Also it has real spa with a large pool and good sauna, not one of those improvised 3x5m pools in other hotels. Beats its competition at this price level.

it looks like it used to be a fancy place, but lost some of its glory. It has separate saunas for men and women... Facilities are a bit run down, windows not closing very well which may be an issue for the noise-sensitive ones if the room faces the street. But other places in this range would be the same, except this one is at least clean. It is still impressive how much one needs to pay to get decent comfortable accommodation in this part of the world.