The convenience of the location, undoubtedly the Dorsett’s only highlight.

I had a very frustrating experience at the Dorsett. Upon arrival, I was assigned a panoramic room where the electric blinds did not close and the heating system was completely inoperative. At approximately 11:00 PM I reported these issues to the reception, and after a 30-minute wait, I was initially informed that a room change would be possible. However, after another long wait, I was told that no alternative rooms were available so I had to sleep in that room and was offered a money compensation for the inconvenience. I kindly refused to have a sleepless night, and surprisingly, upon my insistence, they later found a room, but it was an accessible room of a significantly lower category than the one I had originally booked. They further informed me that, due to the room change, I would no longer be eligible for the promised compensation. After insisting on being given a Deluxe room, which was what I had paid for, I was finally relocated at 1:00 AM (two hours later) to a new room that was not only much smaller but also noticeably less clean than the first. I was then reassured I would still get a compensation. However, to date, I have yet to receive any form of compensation or refund, despite the promises made by the hotel staff. In conclusion, the overall experience - ranging from the quality of service to the state of the facilities - fell far below expectations.

A cama

Nada

It was the perfect location for the Shepherds Bush 02 for events as it is a stone throw away. Always perfect for shopping as in very close walking distance. The hotel & our room was very classy & clean. Staff were very helpful & friendly.

There was nothing we didn't like.

2nd time stayed here. Location near to underground and Westfield when visiting London.

Breakfast room located in central lobby very tight and ran out of basics after 1 hour. 1st room for family was dusty smell reception changed the room after some push. Unable to open windows throughout all rooms. Hotel needs an upgrade as expensive accommodation for quality offered. .

Friendly staff and very comfortable

No table in room and only 1 chair

Proximity to the O2 Shepherd Bush theatre. Check-in was quick & efficient.

The bar lacked choice & the staff were disinterested verging on rude.

Great value. Good location. Friendly staff. Luxurious feel. Clean and comfortable.

Breakfast just OK

Começamos por chegar ao hotel por volta das 11h30, onde não encontravam a nossa reserva, após várias vezes explicar que tinha duas reservas no mesmo hotel mas com data de check out diferentes lá encontraram. Deixamos as malas com o concierge até aí tudo bem. Saímos e voltamos por volta das 17h fizemos o check in e ainda cobraram á parte o serviço de limpeza dos quartos, na qual ainda aguardo a factura pois no booking informa que as taxas já se encontram todas reflectidas no preço. Á primeira vista quando entramos no quarto estava tudo bem, começamos a desfazer as malas, onde me deparo que para 3 pessoas só existia 1 par de chinelos e um roupão. Dando mais umas voltas no quarto ao lado da mesa de cabeceira estava tudo sujo de café, a carpete nem tinha sido aspirada e havia lixo por baixo do móvel logo na entrada, o espelho do roupeiro estava sujo. Viemos para baixo e na receção informei o que se passava e sugeriram a mudança de quarto, mas a atenção do staff ao detalhe não existe pois tinha reservado um quarto duplo e com cama extra por sermos 3, com vista para a rua principal, o quarto que nos atribuíram foi um quarto com duas camas single encostadas uma à outra,em que a minha filha que dormiu no meio quase caía entre as duas, uma casa de banho minúscula com fraco aquecimento, chuveiro sem pressão, com vista para as traseiras da entrada do staff do hotel ao lado, não se preocuparam em preparar o quarto para 3 pessoas, pois nem toalhas para todos havia. Pedimos pequeno almoço incluído na nossa estadia, que por si só deixa muito a desejar na escolha já para não falar no espaço apertado do pequeno-almoço onde as pessoas tropeçam umas nas outras, bem como o cuidado do staff na apresentação com as camisas de aventais todos amarrotados, bem como no cuidado e limpeza do espaço, estando as mesas sujas com migalhas, apenas passam o pano e empurram-nas para o chão.