Booked the trip through booking.com and only phoned the venue to find out whether the hot tubs were open only to find out we were not booked in and had I not called I would have traveled 200 miles to find no accommodation. After 3 more calls to oakcliff i was told that we were booked in. I called back the day before travel to triple check to be told were we’re again not booked in and someone had just booked the accommodation I was assured was booked. I was left high and dry by Oakcliff who didn’t care that I’d been left with no accommodation for my family! Further to this booking.com did nothing. Both a complete shambles...steer well clear

Everything about their whole attitude! Just left me and my family with no where to go the day before we set off