The staff were helpful in trying to sort out the problems.

This is not a deluxe apartment anymore, they have obviously run out of money so nothing has been upgraded or replaced for a long time. The first apartment we were shown had a new refrigerator and all of the apartments had absolutely nothing in the kitchens . They did have a few cups and glasses and knife and forks. The spa area again was old and tired with no towels . The breakfast when we arrived was cold and a very poor quality.

Beaskfast was good, even thought you had the same stuff everyday. The lady receptionist was very helpful. big parking area. The lobby area was great.

Instead of a normal heater, they just had the AC that you could use for heating. The double bed, was actually two twin beds next to each other with two matresses on them. As a couple it was very hard to sleep together in those beds. During the night they would move, if you moved in the bed.

The staff was very friendly and the food was very delicious.

The spa is good tho, the mosaics in the sauna were a little bit broken but overall was good for the money value.

The staff was very helpful and welcoming, special gratutude to the nice shuttle bus drivers. Plenty of space in the apartment, nice view from the terrace. Warm and clean. Stable wifi in block A where we stayed. Spa is nice but small for the hotel size. Breakfast was solid, plenty to choose from.

Very limited shuttle bus service, only fits 8 people and leaves 2x a day at best. Needs to be booked well in advance. Shower leaks, flooding the floor every time. Small boiler, running out of hot water very quickly if more than 4 persons in the room. Breakfast starts at 8h, meaning you cannot physically get to the gondola before 0930h, by which time it's crowded and you'll miss half a day of skiing. No safe in the room. Ski room available, but unlocked and unsecured by camera.

Breakfast were tasty with lots of products to choose. Local restaurant offers very tasty dishes as well. The complex in general is renovated and well-maintained. The stuff is helpful and friendly.

There was no sink (and cleaning accessories) in the kitchenette. Wi-Fi in the room was very week - in fact it was available only in the toilet. Although the rules of using the spa zone were written at the door lots of children were noisy, were jumping to the pool and in general it was quite hard to relax at the spa zone and noone from the stuff was controlling and disciplining such a behavior.

lovely mountain view

TV was not working, only one remote for all 3 ACs, not enough towels, windows were not done properly( cold air would blow from corners, even when closed shut)

We enjoyed the dining area but the food was not as good. The design was nice, there was a spa and massage service and car service to the ski gondola.

The main problem was that other guests were smoking in their rooms and the smell would invade ours. Ar first, we thought the courtains were the problem and the staff kindly replaced some of them but the smell got worse the following days. Rooms were dusty. Beds not too comfortable. The wood flooring would came out in some parts and you would stumble upon it. The bathroom flooded everytime we took a shower because the water would leak from beneath. Toilet switch was faulty. To get to the Spa from building A, you would have to cross the restaurant wearing the bathrobe which was awkward to other customers.

Great food, clean, comfortable and beautifully decorated apartments. Nice spa area. Super cozy hanging out place! Fireplace makes such a difference :) Good value for money! Highly recommend, at least during Xmass season

Public transport

Clean, polite staff, good food

Air in the room was dry from AC, internet from the room didnt work good, room rather old.

Breakfast was delicious: 9/10 The spa facilities were good. Both jacuzzi and pool were with warm water and pleasant to stay in!: 10/10 Wifi is good, great for working from there. 9/10 The view was amazing! 10/10 Staff was very polite. 10/10

The beds were separate, moving even when we put them together, so they were not comfortable for a couple. It is not suitable for people with no car, since it is around 10 minutes by car to Bansko.