Great breakfast, nice quiet location, lovely decor.

The hotel was really lovely but we’d paid for a deluxe room - the roof was leaking when we went up to bed. They seemed a bit hesitant about moving us but we couldn’t stay in the room so we insisted on moving. To be honest I’m not sure how it wasn’t picked up the roof was leaking in the room we were originally given. The room they moved us to was nice but not equivalent to the room we’d actually booked and paid for and aside from the person that moved us no one else spoke to us or offered to refund the difference which I didn’t think was great. I probably wouldn’t return.

Very good sitting room and breakfast area. Very pleasantly decorated with excellent attention to detail . Chandeliers were amazing! Rowntree and fruit pastels rooms with fabulous with huge bay windows and balcony in round Rowntree room .

Size of cooked breakfast was small but adequate. In-room 18 terrible sewer smell from bathroom. . Staff were able to ease the situation thankfully

Friendly attentive staff; comfortable bed; breakfast food excellent. Superb decor!

Booking.com confirmation said to call the hotel to reserve parking, whereas in fact it is first come first served (hotel's own website had correct info) Strict allocation of breakfast table seating jarred a bit (you WILL sit here!) on the morning of the first full day, until it was explained that there were 27 rooms and only 9 tables.....might be worth a sentence explaining that on the website under the 'breakfast' section of the main menu.

Room was lovely and all the staff were very helpful and polite.

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Clean, comfortable, friendly staff, tasty breakfast, decorated luxuriously. An absolute gem of a hotel will definitely return.

Bar was great and service there was fantastic

We got a different room that we paid for- I had to talk to receptionist to change to larger with the sofa that was advertised. They did move us eventually because I couldn’t stay in that tiny claustrophobic room. Bed was so small that my partner had to sleep diagonally just to fit in. Not the best for over £160 per night we paid, not even a coffee machine in room.

Beautiful building & furnished with loads of character

Our room was very small, but lovely

It was a lovely property in a good location

There was no air conditioning in our room and the 2 nights we spent were humid It caused us to have 2 poor sleeps

The quirkiness of the interior decoration and the garden where a log fire is accessed.

Sometimes things are discovered from other visitors (dirty kettle) which can go unnoticed by the cleaning staff. This was however sorted after the issue was raised in reception.

Great hotel, beautiful decor. Pristine clean Staff were amazing

Bed was hard for me

Good and perfect

Location

Nice decor, lovely staff - very friendly and helpful

None

Great ensuite. Very good breakfast friendly staff

Bedroom too small

Very helpful and friendly staff, gorgeous decor and a brilliant location just outside the city centre. Lovely comfortable and unique stay, will definitely return in the near future.

Beautiful house to stay in with a garden to enjoy as well

Nothing. It was excellent

It was lovely hotel the room was good and staff very friendly

Nothing to not like

The rooms are all beautifully decorated- everywhere you look there is something to spark your interest The staff are very friendly and knowledgeable. The breakfast was well cooked and the service very efficient. We will definitely stay here again when we next visit York.

Can’t think of anything

The first room was much to small and no privacy from other windows unless you closed the heavy blackout curtains. However I was moved to a lovely room. Breakfast was very nice served by friendly staff.

Nothing. All really nice accept the very small bedroom

parking available. not too far from town. clean , nice staff

room was very hot although they did provide a fan. could do with air con

great staff

everything, clean , perfect location and good breakfast

nothing

The decorations and friendly staff are what make this place. Decent location, just under 15 min walk to the minster.

If you don't eat egg there aren't many breakfast options. Pastries were tiny, not good enough for £16 a Head really.

The location of this hotel is probably it's strongest point. It's a 10 minute walk from The Minster and the riverside. The décor in Clementines is quite unique as hotel décor goes. Myself and my wife personally loved it. The breakfast was excellent although the breakfast order slip was a little confusing but the staff were very helpful. Amenities in the room were also very good. The ensuite was spacious and well equipped. The shower was excellent.

We stayed in room 15 which unfourtunatley had the soil waste pipe running through it that serviced at least two more bedrooms above ours. Every time one of the higher toilets was flushed the noise could be heard quite clearerly rushing through the pipework that travelled through room 15. The noise in the daytime wasn't to bad but if like me you are a light sleeper and someone decides they need to use the toilet in the late evening or early morning you are going to know about it. There was also a prominent green light in the room coming from what looked like a fire alarm. It looked like someone had tried to cover this before with a piece of black electrical tape but the tape was pealing of again. Also no ground level opening window only two small Velux roof lights about 3 metres above the bed that didn't look like they had been opened since they were installed.

Lovely room with balcony. Welcoming staff. Great location. Comfortable bed. Lovely shower. Really clean. Just an all round perfect night away

Nothing