Friendly, helpful staff. Enjoyed free and delicious breakfast in open air breakfast area. Lovely swimming pool. With all the flowering shrubs and trees it felt like our private oasis.

beautiful, tranquil surroundings next to the laguna, perfect spot to rest after a day out exploring around Santa Cruz

rooms were a bit noisy

perfect spot to relax and enjoy the pool in between excursions and explorations. flexible and sweet staff that are very helpful. best place to stay!

beautiful pool and hot tub area, location was close to the pier but far enough that you didn’t hear the noise of the strip, hotel staff were always helpful and went above and beyond, Alexandria booked our day trips and was amazing, the hotel even gave us box lunches when we were too early to make breakfast!!

bed was a little uncomfortable, but not terrible, just not what I am used to at home.

Good breakfast

Excellent staff - friendly, helpful, knowledgeable - lots of pre trip support and good info in resort. Great location - close to Tortuga Bay walking route and 3 to 4 minutes into town and the main street for bars, restaurants, shops and of course wildlife. Lovely pool / hot tub area.

Rooms are comfortable but compact particularly if staying a few days and travelling with a bit of luggage.

Excellent breakfast, very friendly staff and the location in perfect (a couple blocks from main street but very quiet). The pool and jacuzzi area is a bonus!

The safety box didn't work and the hotel staff was not able to fix it. In general, being Galapagos an expensive travel destination, the price versus what you get is a good deal for the Islands, but overpriced for what you get in Quito

Breakfast / Jacuzzi / Location / Helpful Staff

Small Rooms / Small Bathrooms / Laundry Control (we lost some clothes, hotel did not charge for the laundry)

If what you want is a friendly, well-positioned, convenient place to stay then this hotel will definitely meet those needs. The photos online accurately show the facilities. It’s modest but really comfortable. A five minute walk from the main town with available table tennis and pool by the pool but most importantly the staff were incredibly friendly and helpful. We thought we had left a pair of trousers once we had checked out and Raphael, who worked on the front desk, went over and above to try and locate find them. It turned out they were in a different location but he also texted to see if we have been successful finding once we had left. We will be very happy to stay here again if ever we have the opportunity to come back.

Slightly hotter hot tub

Beautiful hotel with courtyard and very nice pool and the largest hot tub (spa) I've ever seen. Breakfast was awesome and the staff were great. Internet was good even in the rooms.

Rooms were small and had the bare minimum. Not any character. Bar closed down early and lights went out early so you couldn't really hang out there later in evening (this may due to lack of staff due to COVID maybe).

I don't understand why this hotel isn't a 9.5. Super service, excellent location, fantastic breakfast, amazing pool. Yes it's a bit pricey but absolutely perfect for families.

Very nice hotel in a quiet area, close to the port, nice breakfast and very nice and helpful staff.

the common area and pool and the lovely staff.

the floor was sticky and the room was very stuffy, it felt like it hasn’t been aired out in a while . also our room door scraped along the floor making a very unpleasant sound.

amazing staff who go out of their way

cold hot tub

Perfect and delicious

The water in the jacuzzi was cold

We liked the breakfast and the pool area. There is a ping pong table and a billiard table. We had a lot of fun there. The staff was extremely friendly. Rooms get cleaned every day. Location is very good.

The billiard table is a little bit dirty and should be cleaned more often. Very expensive for little rooms.

The greenery surrounding the hotel, the outdoors areas, the good breakfast, the friendly staff

Rooms are a little small and downstairs room lacked a bit of privacy

the pool

basic rooms no shampoo in the bathrooms or anything else just soap breakfast closes at 9 which is early for a holidays place