Excellent location, room with an excellent size. The staff was very friendly and helpful and the restaurant is very good! Love the fact that there is a huge parking area.

The bathroom and the shower box could have been a bit bigger. Also there was some trouble in having the hair dryer working properly for a while.

The location and the fact that you can park the car very easily in the parking space of the hotel.

Not a positive experience. They promised information that did not correspond to reality. There was neither air conditioning nor a minibar available, although they were charged for daily. Very poor service at reception, with disregard for the guest by the two employees. As for accommodation, the bathroom stall, in addition to being very small, had an shower to handle. The sun shone directly into the room and as there was no air conditioning, it was very difficult to sleep. The breakfast was poorly served, as there was only one employee trying to serve all the tables. He managed to serve me two days in a row by serving burnt scrambled eggs, with a dirty pan. It didn't have the basics, that is, toast and sliced ​​cheese. They served roughly just Italian bread and pieces of cheese that looked like they were from the day before. By the way, in one of the dinners, the cheese tasted old. Lots of pies, juices and boxed milk. I liked the yogurt, which was from the supermarket, and which we had to eat with a coffee spoon, as the hotel did not provide us with a dessert spoon. In fact, no spoons, other than the one for coffee. It never deserves 4 stars. I would give it a 2 without hesitation. It is a shame, as my nephew lives in Campobasso and was glad to recommend it to our family. He said he will not recommend it to anyone anymore.

Good location with parking, excellent breakfast included, with very attentive staff

Nothing

It was a last minute stay, so I was not expecting anything but for the price paid I thought it could have been a more contemporary hotel, however they made up with a very nice breakfast. Overall not a bad experience.

I didn’t like that Air conditioning was listed but not working.

This is the very nice hotel in Campobasso. We stopped here on our way to Rome because my husband’s grandfather was from Campobasso. We climbed the hill to see the old Norman castle and 2 beautiful old churches. It was a fantastic view of the city. The room was very clean and the bed was comfortable. The staff was great. Manuele and Marangela were so friendly and helpful. They spoke English very well. And the main reason to stay at this hotel is Luigino! He made our stay here so special. We ate at the restaurant and our food selections were delicious. Breakfast was one of the best we had in Italy. They had everything you could want. We highly recommend visiting Campobasso and staying at this hotel. When you stay here, be sure and say hello to our good friend Luigino!

Staff were excellent. Super friendly at both the front desk/reception and especially in the restaurant. Francesco was particularly great, helping us with the menu and making recommendations. The room was spacious and very clean.

Like some other reviewers noted, the furnishings had seen better days. The bed wasn't very comfortable (of course this is very subjective) as it was just a thinner mattress atop a platform base. Given there were only two pillows I asked the desk for a 3 additional which they kindly brought up. Unfortunately the pillows as a whole just had no substance and fell very short of what we experienced throughout the rest of our 2-week Italian holiday. Lastly, there was no seal strip on the bottom of the shower door, which caused the bathroom to flood when each of us showered.

location

beds not great.

Good location, free and big open parking, nice staff. Welcome drink (tea I suppose) served upon check-in. The location is fine, close to the railway station but also if you plan to explore the city, including the castle.

The breakfast could have been better. I asked for the bread and there was none. In the morning they were reorganising chairs and tables in the breakfast room, and it was disturbing so I could not sleep (I arrived late at night).