É a primeira vez que me hospedo neste hotel. A equipe é excelente; gente de educação esmerada; tudo muito limpo; decoração de muito bom gosto; recepção ampla; elevador moderno; localização excelente(em frente ao obelisco), a 100m do palácio imperial, e junto ao comércio; o quarto 209 em que ficamos(eu e minha mulher) é silencioso, perto do elevador; a porta é acionada por cartão magnético; ar refrigerado excelente; o chuveiro é perfeito e no box já há embalagens fixas com sabonete líquido, shampoo e condicionador; o frigobar estava bem abastecido. O hotel dispõe de manobrista, que estaciona em local próximo e traz o carro sem cobrança adicional; ao chegar, basta parar o carro no recuo em frente ao hotel(há três vagas), acionar o pisca alerta, que poderá ficar parado por, no máximo, quinze minutos. Se for sair, o manobrista precisa de 15 a 20 minutos para buscar o carro no estacionamento. Portanto, não saia com pressa. Dica: 1. fui informado que o restaurante está funcionando para almoço e jantar apenas às sextas e sábados. E que o serviço de quarto para lanches funciona diariamente. O restaurante é um ambiente muito agradável, e a comida muito boa. O café da manhã é muito bom e tem tudo que precisamos, 2. Não sei o tamanho do box do banheiro dos outros quartos, mas o do 209 não é aconselhável para pessoas obesas. Para nós estava ótimo porque não somos obesos. Se você for obeso, procure saber o tamanho do box antes da reserva. Ficam as dicas.

Localização

Café da manhã com poucas opções

Location and location

Totally moronic valet parking. In South America if you give your car keys to a valet your insurance doesn’t cover and you and you are an idiot

Um belo hotel totalmente modernizado. As instalações internas são novas e de muito bom gosto. Bem no centro da cidade com os principais pontos turísticos a poucos minutos à pé. Excelente café-da-manhã. Janelas acústicas garantem o silêncio. Valeu estar lá.

Tudo ótimo.

the position and the very good breakfast

I asked for a very quiet room and we were given a room near the elevator where we could hear every guest arriving at night. We arrived aerlier at 12.30 and were told that our room would be ready in half an hour. we therefore went for a short walk. When returning at 13.10 (after 40 minutes) the same young lady told us in rather unfriendly way that check in was after 14.00, I.e. after 1.5 hours from our arrival...she could have told us at the beginning...

property was clean and the door staff were great

internet did not work in the rooms. staff kept saying they were working on it when clearly they weren’t. signal awesome throughout the hotel until you get inside your room.

well located

good location and easy access

clean and comfortable, great location, beautiful views.

breakfast could have been better, generally restaurants served mediocre food.

Clean comfortable room . Nice buffet breakfast .

Great location, close to shopping and major attractions.

as a disabled person, the room was very accessible and clean. But they made me pay extra when I arrived , because the accessible room it’s only the one for 3 person, even when you are one or two guests.

Great breakfast! Always being replenished with fresh food. Varied buffet with lots to choose from. Amazingly quiet room, clean and spacious too.

The sheets were so rough, so scratchy, that I felt like I was dragging beach sand to bed every night. Horrible!

Situated in the center, with easy access to the nice place of the city. My car was parked by hotel employees, as no car park available in front of hotel. Many restaurants nearby. Entrance, corridor and room was clean.

Breakfast room was crowdy at 9am on Saturday, and kitchen was not able to follow the demand. Had backpain after one night, as mattress was too soft. Shower is tiny. Our room had a window over the kitchen which was giving a terrible smell to the room. The room is small for a 4* hotel, but it is as expected on booking.com

Excelent stay in historic centre of Petropolis!

Breakfast in the hotel was good, but in other hotels in this area I ate better. The localization from one side is good, because it is close to the main street, shops and good restaurants, but it is very noisy and there were problems with parking a car even for short time to remove luggage and give car keys to the hotel staff.

My room was close to the fitness center and it was very long and narrow causing not enough space for working while sitting on the desk. I did not like also noisy and crowded area.

The location, public transportation, breakfast is great, staff members super friendly and nice, our bedroom was amazing.

The shower takes about five minutes to give us hot water, and the waste of water is something I consider terrible. No sustainable and non environment friendly at all.