房間空間很大，整體舒適，獨立衛浴很乾淨

餐食吃不太習慣，不會先鋪好床鋪

温泉が気持ちよかった。露天風呂は緑が見れてよかった。

お食事処のインターンの方は給仕の仕方など、少々ぎこちない。 クローゼットの電気が点かない。

地理位置合适，接运服务及时，特别是餐食特棒！

价格略微贵了点。

Great hotel with history. Excellent dinners and breakfasts in Japanese style. The Japanese-style room was very large, beautiful and comfortable.

It was very relaxing and the staff was extremely attentive to us. The food was interesting and the staff from front desk, server to bus driver were all very lovely.

Nothing

Essen war japanisch ausgerichtet sehr gut. Essenszeiten streng getaktet ungewöhnlich

Der Shuttleservice war nur zum Bahnhof Hakone prima vom Bahnhof aufgrund der Unfreundlichkeit im Tourismusbüro nicht möglich. ( wie empfohlen ) Bus K Linie oder selber anrufen.

Private onsen Great staff

Food could be better

The spa was wonderful and clean. The outdoor one is especially beautiful, allowing you to enjoy the lush green hill side. The food was nice and fun to eat. They made kids meal tailored to young children, which was a pleasant surprise. The hotel is on a hill, quite a walk from the train station. It took us a lot of effort to drag our big luggage to the hotel. However, for those reading this post, you are in luck. They offer shuttle bus pickup from the train station if you arrive in the afternoon, and they also offer shuttle bus drop off in the morning after checkout! Simply go to the information center right outside of the Hakone-Yumoto Station, and the staff there can call them to send a shuttle down to the station.

I had a bad experience during checkout. It may be my naive assumption to blame. I've ordered a standard Japanese style bed room for 2 adults. The listing in Booking.com doesn't have an option to include a child. I messaged them about our son and said I will pay for extra fee for him at the hotel. Before the trip, my wife got sick, so I told them that we will only be 1 adult and 1 child for the room. They replied that they could not give refunds, which was fine, but I expected the price for my wife would now covered my son. During check-in, they didn't ask about the missing person or mentioned any estimated fee for my son. I still had the assumption that I paid for 2, so it should cover 2 and didn't ask during check-in. During check-out, I was surprised that I had to pay a $12000 fee for my son. I said I'd already paid for 2 adults, and the extra adult price should be enough to cover a child. They insisted they could not change the bill, the child had its own price, and I forfeited the extra adult. This non-negotiable and non-flexible experience during checkout left a disappointing ending to my trip.