The grounds are beautiful, We stayed in building 12 on the mountain top and my 78 year old mother had a hard time walking down the stairs to the main restaurants or parking lots. There are shuttles but they was not a set schedule. It was a pretty good system but maybe double check how well people do with stairs when booking rooms.

The stairs were really hard for my elderly mother.

The view

The staff , every single one of the employees were rude ! The only one that was nice was trying to sell us the time share and that was not in good taste it was toooo much info right when we got off a 13 hour flight

We loved it here! Our room was perfect. Had a beautiful ocean view. The staff were kind and helpful. The rooms are up on a hill but there was always staff driving around picking guests up. The pools were awesome, especially the hilltop pool and swim up bar.

The only downside is we could not swim at the Beach at Margaritaville.

Had all the amenities!

The rooms were nice sized, clean and well equipped for a small kitchen. We enjoyed using the Margarita machine. Beds were very comfortable.

Not in a great location on the island. The property was maintained and once on property felt safe enough.

The location is stunning. The facilities are comfortable. There are two swimming pools, and I swam in both. There is a nice beach at the facility and a nicer beach a short walk away. There are four hammocks. There are places to play pool and football and giant chess and other games. Every room has an outdoor sitting area which I enjoyed. There are great kitchen facilities in the room (everything but a stove)

The lighting in the room is awful. There’s no overhead light and the reading lights are focused on the end table, not the place you’d be lying on the bed and reading. You need a taxi to get anywhere and every taxi ride is $15 per person. The food at the restaurant is very ordinary. But by far the worst thing is that when you check in, before they give you the keys, they try to sell you a package that requires you to go to a sales lecture. After 10 hours of travel, I found myself saying over and over, “No, thank you. Can I have my keys now, please?”

Well appointed. Very helpful and friendly staff.

A lot to do. Close to everything.

The scenery was beautiful.

It was hard to find good food unless you left the resort. The staff was not very friendly or helpful. Not much to do, we tried to look for activities but no one could help us. Could not swim in the resort beach due to sewage runoff.

Great location and spacious rooms.

Terrible customer service, short staffed. and extremely limited cart (shuttle) transportation. This resort was amazing earlier in the year during “peak” season but was unrecognizable and horrible during “off” season. If you are traveling with elderly adults in your family/group than consider an alternative property.

Me molestó porque yo compré la estadía por la fotos de la piscina.y no está funcionando solo una pequeña que tiene arriba.. debería decir no está disponible la piscina y uno decide comprar o no me siento engañado yo iba con mi esposa de aniversario me tuve que ir a otras playas Serca que había en la isla porque incluso la playa de hotel es pésima y tampoco es como se ve en la foto de perfil..los empleados son bien amables y la habitación es muy hermosa..pero lo no me gustó fue el engaño de la piscina mejor pongan piscina en reparación para que uno sepas y no quede uno engañado.

The property was clean. Also was good for adults and children.

I didn’t like the fact that there was no hot tub/jacuzzi.

The views were beautiful, the rooms were clean, staff was excellent

The sargassum (seaweed) was horrendous, couldn’t utilize the resort beach, everything was expensive,

Amazing views, fairly quick shuttles around property, great staff!

Roosters and cats - two things that I did not expect to see at a resort. Some activities were cancelled and that was a bummer and the seaweed was smelly but otherwise great place to stay. I would definitely stay again.

Liked the infinity pool and location was convenient. Also the cabs were always lined up at the property so was very easy for us to get around and leave the property

Loved absolutely everything. I’m not understanding why this location doesn’t have outstanding reviews? this facility is amazing, loaded with everything you need. the pools, the restaurant, nearby beaches, the local food around.

golf carts (shuttles) take you to and from your room to everything around the resort, wait times for these shuttles may be a while sometimes like at night/when there’s an event on property.

quiet, friendly staff

bed sheets dirty, sofa was filthy with dirt stains, floor not swept

The view was amazing and the room was great

The walking distance from everything was crazy far. The shuttles were hard to catch. The price for drinks was crazy expensive As many shuttles we had to catch they all expected a tip which would have broke me. Taxi drivers were obnoxious when you are just waiting for a shuttle.

Quiet and peaceful, excellent snorkeling trip via Snorkel Cat

Needs another dining option on property. Coffee shop gets ridiculously backed up in the a.m. Island time is one thing but come on...

island had a couple nearby places for traveling to

no beach on site. no view of water. no cleaning of rooms or other maid service. we checked out one full day early and the resort would not reimburse even partially for that day. all very surprising

Love the activities and the work out classes. The instructor is the workout classes was the best!!

There could be more bartenders at the downstairs bar and the upstairs bar the bartender was not friendly at all.

tropical feel, 3 bars, restaurant. close to coki beach

I’ve been here 4 times. get gas powered golf carts. add 11- drivers. I hate being in the units up on the hill in this past trip. We were stuck up on the hill again. my husband just had knee replacement so you’re waiting 20 minutes for a tram driver if they even show up to take you down the steep hill to the main part of the property. also, one would think by now they would add a pizza oven and have pizza on their menu.

There were specific members of the staff who were friendly and provided service that met expectations. The young men driving the golf cart shuttle from main building to rooms and the one waitress at the restaurant.

The front desk staff was not helpful. They were more focused on upselling excursions instead of explaining how things worked. It appears as if they get a kickback from the Taxi company or drivers when they are able to over charge you for a trip into town. The beach wasn’t available and the resort didn’t provide enough regular shuttles to other beaches. I realize you are suppose to be on Island because it is your vacation but you don’t expect the staff to be on Island time. Lacked Customer Service all around. I am not adding photos because the best pictures are of the ocean and leaving. The Island is run down and Red Hook is nothing close to how the staff describes it.

The resort was pretty and landscaping was nice. We liked the proximity to coki beach

The room did not have a view as advertised and why we chose this hotel. The check in took a long time and waiting in line at 2 separate desks. It was very pricey for what you got, basically nothing included. The food at the restaurant was mediocre at best, super slow and the margaritas were terrible. The beach was pretty but lots of sargassum. Wouldn't have been too hard to have to cleared off.

The food and the food service was trash.