Outdoor pool is nice, gym is good equipped

The breakfast was very good, many choices and fresh made/cooked. very nice view to the lake and big park with many activities, very family friendly. Gym is well equipped.

clean pool area and great food for buffet dinner

big and clean room, spacious bathroom and very friendly and polite staff, also English speaking at check-in and in restaurant.

The staff were really friendly and the facilities are great, lots to do (if the weather allows).

The food and drinks are too expensive.

It’s a scam

Everything. Service was Chinese style meaning horrible

We had great experience. The staff were very helpful and friendly. The park and the lake is amazing, we ride a bike, collected fruits and had a picnic. We went to Suzhou Village, to Suzhou Downtown and to HB World. Over all we had a great weekend vacation!

Overall, a great hotel to stay in. Staff were great. Very attentive. Special thank you to Richard and Helen who looked after us with the activities and also the lobby bar for food and drink. Room was spacious, spotless and great views of the lake. Lots of activities for mid autumn festival.

Took 4 hours for roll away bed to arrive and three visit to reception. Only one western restaurant- has a buffet and a la carte but the food cooked on a la carte wasn’t cooked properly- raw chicken.