Serain Residences On Surfers
3.8
Good(769 Reviews)Apartment in Surfers Paradise Boulevard
Reasons to book
Includes essentialsPool, Kitchen or Kitchenette, Air conditioner and more
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About this apartment rental
Serain Residences On Surfers offers accommodation set 1.3 km from the centre of Gold Coast and provides an outdoor swimming pool and a terrace. This apartment features free private parking and a lift.
Amenities
Pool
Air conditioner
Kitchen or Kitchenette
Internet / Wifi
Parking
Laundry
Balcony or Patio
Dishwasher
Hot tub or spa
TV
Wheelchair accessible
Beachfront or waterfront
Gym or Fitness Center
Map of Surfers Paradise Boulevard
Available Rooms
Lower Level Apartment with Sea View
1 Sofa • 1 Queen • 645 ft²
Sleeps 4
You'll be directed to Booking.com for availability & pricing
Middle Level Apartment with Sea View
1 Sofa • 1 Queen • 645 ft²
Sleeps 4
You'll be directed to Booking.com for availability & pricing
High Level Apartment with Sea View
1 Sofa • 1 Queen • 645 ft²
Sleeps 4
You'll be directed to Booking.com for availability & pricing
Two-Bedroom Apartment
1 Sofa • 2 Single • 1 Queen • 861 ft²
Sleeps 6
+
You'll be directed to Booking.com for availability & pricing
Studio
1 Futon • 322 ft²
Sleeps 4
You'll be directed to Booking.com for availability & pricing
$$$$
Reviews
3.8
Good(769 Reviews)100% verified reviews
3.8
Simple yet professional
3.8
The location was excellent, and the parking is free, which is awesome.
There are some house constructions just opposite our building, so the dust and noise control is not as expected.
3.8
locatio
furnitures had wholes on it, used condom cover under the folding bed, need an upgrade, also toiletries was enough for a day, bedsheet was just one and was one small blanket only
3.8
Easy check-in and check out from a lockbox, clean and tidy apartment with sea view. We used the pull out couch too with no issues. Walking distance to the beach and surfers paradise. Underground parking.
Only one key fob between us. You needed the key fob to get anywhere (get down to the basement car park, up to the room, pool etc) so a second one would have been handy
3.8
Adequate sea view and the location of the hotel - close to surfers paradise
Unable to communicate with staff directly, having to message them when a problem occurred and having to wait over an hour for a reply.
When asked if we were able to get some more toilet we were told we would have to wait till the next day at 10am but we were checking out the next day.
3.8
Was the best room and a beautiful view
Nothing
3.8
It was reasonably easy to access keys. Would have liked a second set.
No balcony as I thought that was included. Mushroom growing in corner of bathroom. Empty bottles from previous occupants. Not able to get second key.
3.8
Very clean. Had everything we needed
Water pressure in the shower was pretty ordinary
3.8
Great view. Free parking.
Bed was uncomfortable.
3.8
Very close to the beach. Nice views.
Staff need better manners and communication skills, as they were quiet abrupt and rude to talk too over the phone. Air-conditioner in lounge didn't work. Bed was saggy. Vacuum cleaner was clogged up and never had filter cleaned. Carpet was dirty and dusty. Need to offer guests two keys for convenience.
3.8
Clean and tidy. Good views.
Could of had more cooking utensils but managed with what was there.
3.8
The view to the ocean was lovely.
The state of the apartment upon entering was simply not habitable or acceptable, and a complete was of hard earned money. The Serain Residences apartment had strong cigarette smoke odour in all rooms and it was difficult to stay in the apartment without the balcony door open. The carpets had multiple stains, the walls and floor tiles were scratched and cracked and I have photo evidence to prove it. An obvious lack of care for the customer. The bathroom still had pubic hair from previous occupants. Despite multiple attempts to resolve the issue through Serain Residences - who basically ignored us, Booking.com advised that the issues had been raised with Serain Residences and there nothing Booking.com could do, suggesting I write a review. Post holiday, I took the issue to NSW Fair Trading (Serain is based in Sydney) and Serain did not respond to them either. To continue my family holiday I needed to pay for alternative accommodation (not with Booking.com). I lost close to $2000 from choosing Serain and Booking.com. I would recommend booking holiday accommodation directly with a hotel as a scenario such as described would be unlikely and ability for recourse greater dealing directly.
3.8
Perfect location and view was spectacular!
Nothing to dislike
3.8
The location is perfection!
The view is fantastic, honestly it’s a little gem of a place..
This place could be a 5/5 only thing is this place could do with a bit of detailed cleaning, it’s the little things that matter
3.8
Views
Cockroaches
3.8
View and location
3.8
Fabulous location and facilities
This room isn't a 1 bedroom apartment. It's a bed and kitchen in the same room and only suitable for 2 people max. No lounge facilities and no room for lounge facilities. If you want to relax you have to lie on the bed.
3.8
the location and view of the beach and skyline was fantastic .Listening to the waves rolling in at night.The large lounge and well postioned balcony .
the busy reception area and the amount of people cramming into lift with no consideration of covid or flu generally we had 6 people in a lift and 4 more still insisted on getting in.
3.8
Nothing
the property was very dirty. we had itchy skin the moment our skin would touch the bedding or the couches.
3.8
Amazing location with gorgeous beach views . The rooftop area was just exceptional we loved relaxing up there with a drink enjoying the view. Room was lovely & clean & met our expectations.
Checked out the gym & communal are & were very impressed by the facilities.
Only 2 things that we were slightly disappointed with & they were no early check in or late check out. 3 pm check in was a bit too late to be able to really enjoy the property.
The mattress on the bed was very hard & we both woke up with sore backs.
3.8
Good location
Was not clean. The sofa bed should not be advertised as a bed, it is impossible to sleep on, even a child's weight has the springs digging in. Really shocking. This was very disappointing as two of us had to sleep on the couch which was not comfortable and resulted in a terrible few nights.
3.8
This apartment had all the amenities perfect for my mother and I especially for a long stay of 2 weeks. I slept on the pull out sofa and my mother in the bedroom. This apartment had a view of both the ocean and the surrounding suburb of Surfers Paradise North. I like it because it is situated on the side of the building not directly towards the sea and so had a view of both the river-channel, the highway, pool below, the beach and ocean.
Some features in the apartment such as no rack in the shower for toiletries (shampoos and soap) and door hinge being loose and unstable need to be addressed.
The dryer did not have a knob/dial so we had to keep checking the dryer to see if our clothes dried.
We were thankful for the cutlery, but the quality of the cutlery mainly butter knife, tablespoon, and teaspoon, is about a 5/10. I have higher quality cutlery at home.
3.8
ocean view, clean and cozy
nothing
3.8
Place was very clean and had some of the best views of the beach
Hot water pressure is very poor
3.8
the view is amazing
pool and Jacuzzi nice
kitchen poorly stocked
no one to talk to about any issues. reception wouldn’t talk to us because we didn’t book through them!
balcony was SO small. NOT as advertised 😡
3.8
The views are amazing and the location was perfect
3.8
Great location and view. Was easy to book and get keys. Lots of communication from host.
3.8
The view was amazing. And the location is perfect!
3.8
great location with spectacular view
only give you one key. its such a hassle if one person will go out and one will go separate ways
3.8
clean and comfortable
building site next door
3.8
great location
3.8
Great location, with great facilities. Hosts were easy to deal with which made for an enjoyable stay
FAQs
How much does this apartment cost compared to others in Surfers Paradise Boulevard?
The average price for a rental in Surfers Paradise Boulevard is $251 per night. This rental is $2 less expensive than the average.
Is parking included with this apartment?
Yes, parking is listed as an amenity at Serain Residences On Surfers. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
Yes, a swimming pool is available for use at Serain Residences On Surfers. Enjoy the water!
Is Serain Residences On Surfers pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Serain Residences On Surfers?
We found 13 amenities for this rental. This includes pool, air conditioner, kitchen or kitchenette, internet / wifi, and parking.
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