DoubleTree by Hilton Nairobi
4.1
Excellent(299 Reviews)Hotel in Nairobi
4-Star Hotel
Reasons to book
Free cancellationFull refund if you change your mind
Includes essentialsGarden, Pool, Kitchen or Kitchenette and more
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
About this hotel
Located in quiet corner, just off Ngong Road, Doubletree By Hilton Nairobi boasts contemporary and modern design. The hotel has air-conditioned rooms and offers an outdoor pool. Prestige Plaza is within 5 minutes' walk.
Amenities
Pool
Air conditioner
Kitchen or Kitchenette
Internet / Wifi
Smoking allowed
Parking
Laundry
Balcony or Patio
TV
Wheelchair accessible
Gym or Fitness Center
Garden
Family friendly
Map of Nairobi
Available Rooms
1 King • 290 ft²
Sleeps 2
You'll be directed to Booking.com for availability & pricing
1 King • 355 ft²
Sleeps 3
You'll be directed to Booking.com for availability & pricing
1 King • 430 ft²
Sleeps 2
You'll be directed to Booking.com for availability & pricing
2 Single • 290 ft²
Sleeps 2
You'll be directed to Booking.com for availability & pricing
$$$$
Reviews
4.1
Excellent(299 Reviews)100% verified reviews
4.1
Dear Management Team,
I am writing to provide feedback on my recent stay at your hotel. Overall, I found the experience to be satisfactory, with the exception of a few areas that require improvement.
Firstly, I must commend the breakfast buffet, as it was relatively satisfying. However, I found the selection of other meals to be quite limited. The offerings from the menu are unhealthy, inadequate and not enjoyable. The word HILTON in the hotel’s name raises some expectations.
Furthermore, I was disappointed with the location of the hotel, as it did not provide a conducive environment for leisurely walks or sightseeing. This aspect detracted not from my overall experience but should be worth mentioned. I took the UBER to reach out to more preferred and enjoyable locations.
Lastly, I feel it is important to address the behavior of some staff, particularly as a solo female traveler. I believe a certain level of professionalism and discretion is expected, and unfortunately, I found the staff to be overly intrusive and in some cases even unfriendly. I would appreciate if the personnel could exhibit a more restrained and respectful approach towards guests. Too much curiosity kills the cat :)
I hope you consider these points constructively and take them into account for future improvements. Despite the aforementioned concerns, I still appreciate the effort put forth by your team to ensure a comfortable stay.
Thank you for your attention, and I hope that my feedback helps in enhancing the overall guest experience at your hotel.
Sincerely.
4.1
Clean, modern, comfortable, and in a very accessible location.
Dinner was good as well.
A broken overhead cable right at the entrance to the property gave a negative first impression, even if it was not the hotel’s fault or ability to fix.
My taxi driver drove very carefully past it, just in case it was live.
This is a blip in an otherwise lovely stay.
4.1
het ligging
weinig gluten en lactose vrij alternatieven.
4.1
Location was pretty central, breakfast was good (though it would be great if they offered cappuccinos, not just filter coffee), there was a gym. Room was comfortable.
I'd suggest using jugs of water (I know not many hotels do this though) as there was never enough, though you could request more bottles if you wanted. The pool wasn't ready to be used.
4.1
Room was clean. The check-in staff friendly. The food was good! It is located close to the mall where you can find anything you need.
Understanding that very specific needs cannot always be accommodated by a hotel, one such need (not completely necessary) was a request for non-alcoholic beers, which are available elsewhere but not at the hotel. I did find some, but was informed that I couldn't have them with some friends who had come to visit and work with me (these friends were eating and drinking from the hotel). It is a simple request, but one that was vehemently denied, and that did leave a bad taste in my mouth (forgive the pun) given that I do stay here whenever I am in Nairobi.
4.1
Plenty of Staff on hand to assist you. It was walking distance to the malls and a bar was right up the street.
plenty of people were watching as you walked so make sure you are aware of your surroundings. Their is no police presents from what I seen.
4.1
We stay here often and think it’s a great value
There is a clue that’s opened now on the same block with ridiculously loud music
4.1
I liked the breakfast and staff service, even up to GM. The facility is very good and location as well. Over all A grade.
Giving only one key for 2 people staying in the room caused lots of issues, but was later rectified. The time to make a large order of pizzas (5) was like 45min and that needs to change.
4.1
They are so welcoming. Kept a cake for my husband on the room.
It was all spectacular
4.1
Clean, friendly, and comfortable.
Nothing
4.1
Very clean, good food in the restaurant, and friendly staff
4.1
There weren’t a lot of options for eating in the area.
4.1
Nothing
4.1
Tbe room is marvellous
The non reaponsiveness of some staff
4.1
The professionalism of the employee. You can see the managers regularly checking on everything.
Bedrooms are very comfortable and clean.
Time to get my coffee in the morning which led me to be late every morning.
4.1
all clean and fresh: perfect.
the staff always helping with everything.
i liked everything.
4.1
The service great
I would for sure recommend a friend to stay there
4.1
breakfast buffet is nice
rooms are ok bed is comfy
not the nicest hilton, bit outdated
noisy at night kids running around 3 am which is crazy!
4.1
Dinner and breakfast
4.1
Perfect stay at double Tree Hilton. The hotel is beautiful and very nicely decorated. When we arrived, we were welcome with a delicious cookie. The rooms were so comfortable and spacious - we had a very good sleep. The lunch and breakfast were very qualitative, the dishes made with love and the breakfast buffet was so good. The staff are simply wonderful- the Double Tree angels - special thanks to waiter John who was excellent and so so kind.
Thank you everyone for making our stay so memorable - we loved Nairobi.
4.1
staff were excellent rooms very good
food portions for some meals were a bit small but after complaining it improved
bar was too quiet
4.1
I have stayed at this hotel often. I consider it 'my' hotel in Nairobi. It is small and comfortable and meets my needs. The staff is wonderful.
I would suggest a couple of additions. One, more food choices and more vegetarian options. And there are only two lounge chairs by the pool and I would highly suggest adding more.
4.1
Well like always the great staff at Double Tree and the new GM who is talking to every guests and make sure that everyone feels comfortable, this is the only right way of doing and repeat business
FAQs
How much does this hotel cost compared to others in Nairobi?
The average price for a rental in Nairobi is $101 per night. This rental is $13 above the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at DoubleTree by Hilton Nairobi. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at DoubleTree by Hilton Nairobi. Enjoy the water!
Is DoubleTree by Hilton Nairobi pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at DoubleTree by Hilton Nairobi?
We found 13 amenities for this rental. This includes pool, air conditioner, kitchen or kitchenette, internet / wifi, and smoking allowed.
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