Incredible Staff…..all so smiley and hepful!

No dislikes at all.

friendly staff, great location, comfortable rooms

We did like the fact that was close to all main attractions. And was very quiet.

Breakfast was kins of poor.The smell of the room was not great.And you must pay the water that they let in the room .In every hotel you find bootle of water per day free.

Hotel does not have elevator

location was excellent, breakfast is good

room, no view, not very clean, no elevator

Great location, a few minutes walk from all the things to see and do. Great breakfast, though, as other reviwers have pointed out, the way it is run is a bit odd, but after the first day, we got used to it. We would stay here again.

Had a room with a canal view. The canal wasn't anything like the Grand canal! It was occassionally noisey during the night as people pushing delivery and refuse carts over the nearby bridge clattered about. The room itself was great, but not worth the extra that I paid. We would go for a lesser room next time.

Lovely old building great staff

we only like the people in front desk at reception they were realy helpfull provide us door services for free very smiley faces the rooms are clean and ok tv channeles were poor only italian tv we had broken remote control and in the evening the receptionist person couldn’t even change the battery

breakfast is definitly NOT intercontinental it was poor no olive no cheese variantions even italy is oil and cheese country it says its open bufet but its not for us breakfast is too important we are hungry all the time we drink tea alot but the people at the breakfast serving they were unfriendly and when i ask one more and one more tea they look like i drink too much it does not his place anyway i could not get a good breakfast as i am so shy to ask that person to give me one motr tea or one more piece of cheese etc the breakfast poor and full o f cakes this is not intercontinental breakfast

The location was great, although not easy to get there - 40 min by walk or 20 by ferry / walk (the ferry is incredibly expensive - €9 per person and it was only 1 stop, no discount for kids - age 6 and 8). Once there - everywhere is close 😁 The decor is as per pics - you have to like the style, we usually prefer more modern feel - but we enjoyed it. It’s very climatic 🙂 Helpful staff, nice breakfast, good choice and tasty.

I was a bit disappointed with the toiletries choice - was expecting a bit more from a 4* hotel - I think they should add shampoo (and conditioner, but at least shampoo).

The hotel is in a very good location and close to Piazza San Marco. The rooms were clean. The staff was kind and helpful.

The rooms are very dated. Breakfast wasn’t great for Italian standards.

Location was great. Easy walk to San Marco. They even had a boat service from airport to the hotel. Did not use because we were not coming from the airport. The room was very Venezian. It was very cold in Venice so having 3 heaters in the room kept it very comfortable.

Breakfast was good but awkward. Seemed like Covid hangover with the staff putting food on your plate from a buffet line. Kind of hard to know what you want to eat if you cant see it. If might as well do table service with eggs to order. Would eliminate the people wondering around my table trying to figure out how to get food.

we absolutely loved staying here, the young man who we dealt with mostly in particular was outstanding with his service, can’t remember his name, Andreas?

there was nothing we didn’t like.

Wonderful friendly staff, great room size and location.

No lift, breakfast was ok.

Nice Hotel in a good location in Venice. Breakfast was good in a pretty room. Room is decorated in a Venice matching style. Stuff was friendly and had good tips for dining.

Room size, service, location

The staff at reception are excellent, credit to Martina and her colleague who made our stay really pleasurable and were a great source of knowledge and could not do enough to ensure your stay went without a hitch. The hotel itself is very well placed and a short stroll to St Marks sq and a host of fantastic bars and restaurants and is also well-appointed with comfortable rooms.

The breakfast is well below par for what you would expect from a hotel of this standing!!! They have a minimal choice across both continental and cooked breakfasts which are served to you from behind a counter. The only cereal we saw was coco pops and cornflakes with no Granola or muesli etc on offer and the only fresh fruit were apples, the other fruit was tinned fruit salad. The cooked breakfast consisted of shredded fatty bacon, scrambled eggs and sausages (similar to saveloy), there was no mushrooms, beans, tomatoes or any potato of any description. We did ask if they would make an omelette but they refused. The milk tastes like UHT milk so your morning coffee tastes awful. Don't bother asking for toast as you will be given it anaemic style.

Brilliant location, friendly staff, good breakfast

Nothing to really dislike, just be aware there's no lift in case you are in need of one