Shenzhen Futian Wyndham Grand
Hotel in Hong Kong
5-Star Hotel
Reasons to book
Includes essentialsGarden, Pool, Kitchen or Kitchenette and more
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About this hotel
Offering an indoor swimming pool, Wyndham Grand Shenzhen is located in Shenzhen. The hotel is a 3-minute walk to Gangxia Subway Station (Luobao Line), a 10-minute walk to Exposition centre and a 5-minute drive to Shenzhen Citizen Centre.
Amenities
Pool
Air conditioner
Kitchen or Kitchenette
Internet / Wifi
Smoking allowed
Parking
Laundry
Balcony or Patio
Hot tub or spa
TV
Wheelchair accessible
Gym or Fitness Center
Garden
Family friendly
Map of Hong Kong
Available Rooms
Superior Double Room
1 King • 484 ft²
Sleeps 2
You'll be directed to Booking.com for availability & pricing
Superior Twin Room
2 Double • 484 ft²
Sleeps 2
You'll be directed to Booking.com for availability & pricing
Deluxe Double Room
1 King • 592 ft²
Sleeps 2
You'll be directed to Booking.com for availability & pricing
Deluxe Twin Room
2 Double • 592 ft²
Sleeps 2
You'll be directed to Booking.com for availability & pricing
Deluxe Suite with Club Benefits
1 King • 753 ft²
Sleeps 2
You'll be directed to Booking.com for availability & pricing
$$$$
Ratings and reviews
100% verified reviews
4.0 / 5.0
The room is comfortable and clean, the city view is very nice.
The WiFi is not very good, it's only available for the local, not international, I cannot connect with friends and family overseas, it's a big disappointment. They can only use Wetchat rather than What's app and facebook.
5.0 / 5.0
O quarto era muito espaçoso, limpo e confortável. O café da manhã era muito completo, com diversas opções ocidentais e chinesas.
A localização é excepcional, bem em frente à estação da linha verde do metrô, e também próxima à shopping centers, restaurantes e à estação de trem de Futian.
Tudo foi excelente, não tenho nada a reclamar.
3.0 / 5.0
Location
Restaurant , the staffs /chiefs in the restaurant are not quite professional, and rude . i even saw one staff using the ladle for tasting the source by his mouth directly and put the ladle back to the source pot then I lost my appetite immediately…. The restaurant needs to pay attention on the hygiene in the kitchen, no even mention it is a opened kitchen…
4.0 / 5.0
location
the breakfast
4.0 / 5.0
Smiling and service minded staff.
I would like to thank William at the reception desk for going above and beyond helping us arrange train tickets to Guangzhou. Our room maid was just wonderful, greeting us every morning with big smiles and joyful energy - making us feel like old friends.
4.5 / 5.0
Size of the room, quietness
Bathtub is cubic shaped, not easy to fill the water and it also leaks
5.0 / 5.0
very nice location, Futian Centr 😍
I like everything
5.0 / 5.0
The service of all staff was excellent. In particular, Jack who helped organize a special proposal and did everything in his capability to make it incredible and beautiful! His communication before our arrival was prompt and timely to arrange all the details.
A big special thanks and mention to Jack to make our experience so memorable!
We loved our room and the facilities were great.
They even allowed us to check in early which we really appreciated.
3.5 / 5.0
The room, the location and the breakfast are all amazing!! My compliments go to Hassan for assistance before and during our stay. There were some hiccups caused holidays but he did do his best to help. Thank you! Recommend this hotel 100%
It's a shame about the lack of explanation about club benifits and lack of English speaking staff for such a huge brand. But I know COVID and labour holiday may have caused problems.
2.5 / 5.0
staff is unable to easily extend my stay by one day. I was told I’d either have to pay at the front desk which would charge me more, book another night on the booking app or extend my stay via the booking app.
I attempted to extend via the booking app, but the hotel didn’t accept the extension. I had to book another day in the app separately while I was out and they were cleaning my room. upon my return I paid for the extra night, but then had 2 additional calls/visits to my room asking if I wanted to extend my stay for the day that I had just paid for.
normally they’re good, but they really dropped the ball on this one.
4.5 / 5.0
the room very comfortable
breakfast
the entrance
5.0 / 5.0
Clean, Tidy, close to subway
Could’ve give guests a warmer welcome e.g. smile 😌
3.5 / 5.0
The rooms were really nice, very big with huge windows and an amazing double bath with a great view of Shenzhen. The bed was very big and comfy with really nice sheets. Everything was clean. Overall a very nice and very big room.
The service we got was pretty poor. When we arrived and were checking in, one of the staff came out of an office to take a video of us on her phone. This is something we experience fairly often in Shenzhen but do not expect it from the hotel staff. We told the lady on reception, who just denied it. We also paid for the executive room with executive club lounge benefits. These were very disappointing - the description stated that: 1. there was welcome fruit provided - we didn't get this. 2. a 15% discount on room service - we tried to order room service and told it wasn't available. 3. Happy hour with "exquisite snacks and alcoholic drinks from 6-8pm daily" - The lounge didn't serve alcohol at all, despite there being alcoholic drinks on the menus there - the lady said they stopped serving alcohol in February. 4. a late check out is available, until 4pm - when we inquired we were offered a late check out but only a hour later than normal.
The woman on reception also overcharged us twice - she switched two of the numbers around when we paid for the rooms and also when returning our deposit. It wasn't a huge amount either time but the fact it happened twice made us a bit suspicious. When we messaged the hotel they said they would give us a refund, but we are still waiting for it nearly a week later.
Overall, the room was really nice and I would maybe stay there again but the executive benefits were pretty much non existent (we had a free coffee and a biscuit) and the service from the staff was very disappointing. We stayed there to celebrate my boyfriend's birthday and it was a bit of a let down.
3.5 / 5.0
Spacious room. Close enough to the CBD. Strong water pressure in the shower. They kindly gave me late check out, as I needed a few extra hours to get some work done. Much appreciated.
Construction on the street below went through out the night. It was audible even though I was on the 22nd floor. The curtains did not block out light effectively as it did not reach the ground. So as much as the bed was comfortable, i did not have a great sleep.
4.8 / 5.0
The room amenities and location are great, another highlight was their special welcoming that I could totally feel how the team treated the guests. The concierge team, hskp teaming were pleasing:) as well the girl checked me in from FO team she was lovely.
During the c/o, I asked the lady from reception that if how many days it might take approx for the deposit back to my bank account. Specially mentioned to her that my bank card was foreign card with differ currency, I was wondering if it would take longer but I would like to know how many days? Apparently she didn’t understand what I was asking and she had no clue but she pretended another answer even tho I said that was not my question, she kept repeating with an annoying attitude. Better training indeed for her whereas I forgot her name but a bit shamed for such a wonderful stay.
FAQs
How much does this hotel cost compared to others in Hong Kong?
The average price for a rental in Hong Kong is $94 per night. This rental is $39 above the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Shenzhen Futian Wyndham Grand. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Shenzhen Futian Wyndham Grand. Enjoy the water!
Is Shenzhen Futian Wyndham Grand pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Shenzhen Futian Wyndham Grand?
We found 14 amenities for this rental. This includes pool, air conditioner, kitchen or kitchenette, internet / wifi, and smoking allowed.
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