Grand Sirenis Riviera Maya Resort & Spa All Inclusive

4.1

Excellent(712 Reviews)

Resort in State of Quintana Roo

5-Star Resort

Reasons to book

Free cancellationFull refund if you change your mind

High-end valuePrice for this property is higher than average in the area

Includes essentialsGarden, Pool, Kitchen or Kitchenette and more

About this resort

Overlooking the Caribbean Sea, Grand Sirenis Riviera Maya Resort & Spa is a modern hotel featuring 3 outdoor pools, a spa and a private beach area. It offers spacious, air-conditioned rooms.

Amenities

Pool

Air conditioner

Kitchen or Kitchenette

Internet / Wifi

Smoking allowed

Parking

Laundry

Balcony or Patio

Hot tub or spa

Wheelchair accessible

Beachfront or waterfront

Gym or Fitness Center

Garden

Family friendly

Map of State of Quintana Roo

Nearby attractions

Chacchoben Archaeological Area

186.3 mi

Tirolesas Kan Kin Bacalar

213.9 mi

Mariposario Otoch Peepen

180.5 mi

Letras de Laguna Kaná

154.4 mi

Available Rooms

Deluxe Junior Suite

1 Sofa or 1 King • 559 ft²

Sleeps 5

You'll be directed to Booking.com for availability & pricing

$$$$

Grand Sirenis Riviera Maya Resort & Spa All Inclusive

$$$$

4.1

Excellent(712 Reviews)

Resort in State of Quintana Roo

5-Star Resort

Reasons to book

Free cancellationFull refund if you change your mind

High-end valuePrice for this property is higher than average in the area

Includes essentialsGarden, Pool, Kitchen or Kitchenette and more

About this resort

Overlooking the Caribbean Sea, Grand Sirenis Riviera Maya Resort & Spa is a modern hotel featuring 3 outdoor pools, a spa and a private beach area. It offers spacious, air-conditioned rooms.

Amenities

Pool

Air conditioner

Kitchen or Kitchenette

Internet / Wifi

Smoking allowed

Parking

Laundry

Balcony or Patio

Hot tub or spa

Wheelchair accessible

Beachfront or waterfront

Gym or Fitness Center

Garden

Family friendly

Map of State of Quintana Roo

Nearby attractions

Chacchoben Archaeological Area

186.3 mi

Tirolesas Kan Kin Bacalar

213.9 mi

Mariposario Otoch Peepen

180.5 mi

Letras de Laguna Kaná

154.4 mi

Available Rooms

Deluxe Junior Suite

1 Sofa or 1 King • 559 ft²

Sleeps 5

You'll be directed to Booking.com for availability & pricing

Reviews

4.1

Excellent(712 Reviews)

100% verified reviews

5.0

Nov 2024

Excelente servicio

Hay muchas actividades para hacer dentro del hotel, el personal es muy amable y atento en todo momento, hay un delphinario dentro del hotel con show incluido con la estancia, además de un tour de compras a playa del carmen totalmente gratis, íbamos de aniversario de bodas y nos regalaron unas fresas cubiertas en nuestra habitación, hicimos un tour en bicicleta con Cecilio Hernández quien fue muy amable y nos explicó super bien todo lo que visitamos, tienen jardín botánico y cenotes además de actividades deportivas como alquería, tiro con rifle, tenis etc. Si van a realizar actividades fuera del hotel por el área de recepción hay personal super amable que te da recomendaciones de tours y actividades, nos ayudaron y guiaron muy bien sobre lo que queríamos hacer y ellos mismos te ayudan a hacer la reserva y a lado de ellos puedes contratar el nado con los delfines que tienen en el hotel.

Hay muchas zonas en remodelación, una de las piscinas no está activa así como el restaurante brasileño, el hidromasaje de nuestra habitación no funcionaba y las instalaciones ya tienen algo de desgaste por el uso, la verdad no es algo que a nosotros en lo personal nos afectó pero creo que si es algo a tener en consideración.

4.5

Oct 2024

Tolle Erfahrung (in der Nebensaison)

Ruhig gelegene Anlage in mitten des Dschungels mit vielen Wildtieren (Coati, Leguane, Aguti, Racoon, Klammeraffen etc.). Auch das Konzept der Anlage ist sehr auf Nachhaltigkeit bedacht. Die Angestellten sind durchgehend professionell, freundlich und serviceorientiert. Zu keinem Zeitpunkt wurden wir durch Concierge, Tourenanbieter etc. bedrängt Zusatzleistungen, Touren oder Uprades zu kaufen. Der Strand ist wunderschön und zudem in der Nebensaison defacto menschenleer. Die Qualität der Speisen am Buffet ist (abgesehen von Pizza, Burger und Co) ausgezeichnet, die Qualität der Spezialitäten Restaurants ist durchwachsen, aber um fair zu sein geht hoffentlich niemand nach Mexiko um authentisch italienische Küche zu erfahren.

Keine Möglichkeit zur Handdesinfektion am Buffet, in der Post-Covid Zeit sollte dies zumindest optional angeboten werden! Keine Möglichkeit Wasserflaschen an Spendern wieder aufzufüllen, dadurch entsteht viel Plastikmüll. Der Shuttleservice ist eine nette Idee für Senior:innen und tatsächlich gehbehinderte Mensche ABER mehr auch nicht. Man geht alles in allem selten mehr als 5 Minuten vom Zimmer zum Buffet, Pool oder Meer, diese Entfernung sollte der Normalbevölkerung zumutbar sein, uns zumindest hat der excessive Shuttle-Verkehr genervt. In der Nebensaison super Preis-Leistungsverhältnis, aber leider auch vieles geschlossen oder in Renovierung/ Umbau. Hierauf sollte bei der Buchung hingewiesen werden. Die doppelt bis dreifachen Hauptsaisonpreise würden wir nicht zahlen, ist aber überall auf Yucatan so.

4.0

Oct 2024

Hotel Bonito familiar

Las habitaciones remodeladas estan cómodas y bonitas. Su playa excelente para todos. La comida de los restaurantes muy buena. Rapida atención sobre temas de la habitación.

La lejanía de los centros de comida, creo deberían implementar mas carritos. la espera es tardado, sobre todo cuando llueve, el bar de la terraza si llueve, llueve adentro y hay que salir corriendo

5.0

Sep 2024

Gratificante

Las instalaciones amplias y cómodas

No todo el personal es amable

5.0

Aug 2024

Merite son nom de Grand. Grand, Confortable et spacieux, je recommande

les chambres de ma suite correspondaient aux pohtos, elles sont grandes et tres agréables

il y avait quelques sargasses, mais elles sont nettoyées tous les jours

4.0

Aug 2024

Summer getaway

The property was nicely kept, and the staff were friendly. We really enjoyed having a lazy river to relax in.

We did not like the temperature in the room. It was a tad bit warm.

2.0

Jul 2024

decepcionante

decepcionante los servicios de restaurantes de mala calidad y personal con mal nivel de atención, teatro cerrado Sky bar sin atención aburridísimo, comida, snacks y bebidas de mala calidad.

comida, bebidas, trato, diversión todos estos servicios de baja calidad no informan que están en remodelación, hemos visitado 3 veces este complejo, la primera ocasión fue excelente y las ultimas 2 visitas de mal a peor.

5.0

Jul 2023

Incredible stay!

Our stay was wonderful! We were impressed with the food buffet and variety, restaurants and friendliness of staff. It was a welcoming resort in a beautiful location.

The downside was paying for oceanview on the second floor of Liek and receiving a garden view. Also the rooms felt a bit dated.

2.0

Jul 2023

Expensive for the threatment you get. We will not repeat our stay at Grand Sirenis and will not recommend it to friends.

The Steak House and French restaurants. Others not worthy.

- environment; no quiet areas - no AC in restaurants or buffet - telephone and light did not work in our room upon our arrival. Telephone was not fixed during our stay - corridors dirty and full of leftovers - staff was overwhelmed. Drinks were not brought to table on time. More than once we had to take them ourselves. - difficulty in finding spots at the different swimming pools. The property was crowded.

0.5

Jul 2023

I would never come back to this run down resort.

The room was extremely outdated. The lights and the Jettub didn't work.

The resort is large but was unaccommodating with cart transportation. We were refused numerous times by the car drivers to get from one point to next point of the resort and we had a baby with us.

3.5

Jun 2023

pretty good overall and staff is awesome.

hospitality of staff and restaurant options

rooms weren’t cool enough and resort is too spread out and lots of walking. buffet food was sub par

3.5

Jun 2023

Nice all-inclusive resort but not well managed.

The resort was all inclusive with several restaurants and wide food selection. Most of the staff at the restaurants were attentive. The resort had multiple pools with a lazy river and had daily activities including a dolphin show and nightly dance shows.

1. The hotel charged my visa card the first night stay upon reservation but did not keep records of charging me. When I checked in, I was charged the full price, double charging me for the first night. I had to provide evidence from my bank account of the first night charged on my credit card and e-mail my bank statement to the hotel. This process made my check-in take >30 minutes. 2. When we arrived in our room, we found the faucet pipe leaking with rags and cracked ceramic tiles on the floor. When we called the front desk, we were told that we would have to wait outside another 2 hours until 5pm while repairs were completed. 3. The Japanese restaurant had no open reservations for a week. One concierge told me to check back for cancellations. When I checked for cancellations, the next concierge said "no" without bothering to even check the computer reservations.

3.5

Jun 2023

Great value, good service

It’s a great resort. Our six year old loved the kids club. Food is generally good (plenty of choice). Most staff are kind and friendly

The wifi was unpredictable (unreliable if you need for work), the TVs in the sports bar are controlled from somewhere else by someone who doesn’t care if there are problems with the TVs (easily solved by giving the bartender the remotes)

4.5

May 2023

The stay was good value for the money.

Staff were amazing. Worked so hard. Always had a smile on their face. Aimed to please. Food was a 10 out of 5. Over the top. Buffets were amazing. There were also a large number of high end resturants to choice from that were exceptional. The property itself was beautiful.

The water at the beach was the biggest disappointment. Seaweed made it impossible to swim. Apparently this is a problem between May and September.

4.0

May 2023

Amazing Staff! ♥️

The staff was absolutely amazing! They made my stay incredible with their kindness, helpfulness and hospitality. A special mention goes to the entertainment team, namely Ricardo and Yayo ♥️, to Carlos from the French restaurant and José from the main buffet restaurant. The night shows had impressive performers/dancers. The room was quite spacious and comfortable.

The food in the main buffet restaurant wasn’t that good. It was mainly American fast food. The Italian as well as the French restaurant though were way better.

4.0

May 2023

good resort for a few days of relaxing

nice layout, lots of green and animals all around. place never feels overcrowded. Food was good in general and staff is friendly and helpful. rooms are big enough for four comfortably

rooms are a bit outdated and noisy. Trash was dumped in the hallways by other guests. Some things were clearly not the best quality. for instance no real orange juice or very mediocre (cheap) shampoo

3.0

Mar 2023

Low quality facilities, poor beach cleaning, nice landscapes

nature environment, friendly staff

really dirty beach, trash and cigarrettes everywhere in the sand.... really sad, never saw anyone cleaning the beach also much less sand than in previous years water leaks in the room Bathroom sub std, really old Uncomfortable bed and pillows

4.5

Mar 2023

Staying in the heart of the jungle 💚

Loved our stay!

Be prepared for long walks on the site. As for the a la carte options, go for the Japanese - otherwise stay with the buffet.

2.5

Mar 2023

not nearly as good as last year.

lazy river- but both the lazy river and quiet pool were milky and slimy this time.

I was only allowed one dinner reservation even after the concierge said we could have 4! don’t offer people more dinners when you can’t accommodate your guests.

4.0

Mar 2023

Best resort for activities.

Resort amenities are outstanding with so many activities- loved them all from lazy river and Dolphinarium to archery, gun shooting and snorkeling. No other resorts are providing so many options. We loved the coffee shop and smoothie bar. Great food with so much variety. This is my second time in this resort and I am thinking to come again next year.

Our room had broken air conditioner and it took us 3 days to to sort it out with resort staff. All technical visits were useless until we insisted to move us to other unit . A la carte restaurants are great but often the waitresses are not friendly - it would be nice to see a smile on their face.

4.5

Mar 2023

Fantastic place to stay, lovely staff

Staff at the buffet was amazing and incredibly helpful. Congratulations!

Staff at Front Desk is not the nicest, though I couldn't say they were rude. Just not as nice as the rest of the staff

5.0

Feb 2023

Loved my stay - wish we had booked for more than 5 days.

Loved the options for the meals - it was great to be able to eat near the pools and beach!

4.5

Feb 2023

Comprehensive resort with much to offer. If a group, rent a car.

property beautifully kept, staff pleasant, bed comfy, room modern and immaculate, grounds extensive with many coati, spider monkeys, iguana and even small capybarra. Even though near capacity, wasn't crowded. Pools are immense, and lazy river long enough so there was no wait time. I was in the Makal building facing sea on top floor and thought it was worth the extra fee. Bldg about half block from sea with just jungle between. Was quite windy so sound of waves crashing on limestone rocky shore was pleasant.

Like most of the Mayan coastline, beaches are few and shore consists of limestone rock. At Sirenis, they have a small bay in which are some rocky outcroppings which would present good snorkeling. They do have sandy baeach, and the bay is protected by floating nets to catch the sargassum. But the wind brought enough to the coast that it overwhelmed the nets, making removal by a front end loader necessary. Disappointing, esp as I was not expected that in February. The resort is not near a town so going outside for any exploration nearby requires taxi. All the rates are predetermined and are high as a result of the monopoly; i.e., $45 to Akumal; $95 PP to Cancun airport. It is quite a distance (took almost 2 hrs) to airport because of construction so for just one, that's reasonable. But for a family, that's a lot. It's probably a half mile to entry gate so the bellboy calls taxi waiting outside somewhere, so no pvt negotiating.

2.0

Feb 2023

Would never come back here the food was awful at the buffets and watch out for the double charges

The beach was nice

The front desk check in people could have been much nicer and helpful Only 4 of the 8 restaurants where open and the 4 open 3 of them were booked 5-7 days ahead The facility needs some serious repairs and renovations

5.0

Jan 2023

the staff is so nice and helpful! everything was clean and tidy, and the food was great and drinks even better!

this property is absolutely beautiful! and they have everything you could need to enjoy time away

I wish there was 1 kid free zone! but other than that it’s great!

3.5

Jan 2023

good enough for the price

great location, good food

staff tries to sell an upgrade indirectly, rooms need maintenance, most of the elevators don’t work

4.0

Jan 2023

Overall we had a great time at this resort and would definitely recommend it.

The food I found was better than other all inclusive resorts we've stayed in. I do think there are too many "fancy" options at buffets like raw fish-looking stuff that is probably expensive to make and doesn't look that appealing to me. Maybe some people like it. The reservation-only restaurants were very good. The pools are beautiful and there are lots of fun options for kids. The beach is also very safe and swimmable and the snorkeling was great.

Our first night at this resort was in a room that I think was one that they put guests in when they have no other rooms available. The tub leaked all over the floor and the room smelled like mildew. To be fair, we had only booked this two days in advance due to a change in our destination. However, they put us in a much better room for the remainder of our trip, which was very nice and spacious for our family of five. There is an older and a newer section of the resort, I recommend staying in the newer section. It does seem like the whole resort is a bit short staffed tho, we lost a few toys at a restaurant and never did get them back. It would've been nice if a staff member could simply have picked them up and brought them to our room. Also, anytime we had any questions or needs and talked to the staff about it, they were very helpful but did push the time-share thing which is kind of annoying.

2.0

Jan 2023

NOT SO Grand Sirenis

The people are amazing. They grounds are excellent. Buffets are really good.

Room wasn't ready for occupancy. Sink was plugged. No bedding for "sofa bed" Furniture was disgusting and wouldn't have passed a black light test. Best part was the shower drain that was "fixed" on the 2nd day. Could only do 30 seconds at a time. A la carte restaurants ŵere a joke. Not worth the thousands paid. . Won't be back or recommend. Better value for the money elsewhere.

5.0

Jan 2023

Exceptional

The beach, the food, the drinks, service and room all wonderful

The sales pitch to become a member

4.0

Dec 2022

I will advise everyone to select a different hotel.

the staff is doing what they can with little to no help from management. I believe their “great” reviews are skewed.

several of the main women toilets (lobbies, pools, main halls) were spilling out or leaking under the bowl creating long rivers of waste water down the halls and door ways. the maintenance was extremely slow at correctly the problem.

FAQs

How much does this resort cost compared to others in State of Quintana Roo?

The average price for a rental in State of Quintana Roo is $267 per night. This rental is $196 above the average.

Is parking included with this resort?

Yes, parking is listed as an amenity at Grand Sirenis Riviera Maya Resort & Spa All Inclusive. For more information, we encourage you to contact the property about where to park.

Is there a pool at this resort?

Yes, a swimming pool is available for use at Grand Sirenis Riviera Maya Resort & Spa All Inclusive. Enjoy the water!

Is Grand Sirenis Riviera Maya Resort & Spa All Inclusive pet friendly?

Unfortunately, this resort is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at Grand Sirenis Riviera Maya Resort & Spa All Inclusive?

We found 15 amenities for this rental. This includes pool, air conditioner, kitchen or kitchenette, internet / wifi, and smoking allowed.

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$$$$

Grand Sirenis Riviera Maya Resort & Spa All Inclusive

Resort in State of Quintana Roo

Reasons to book

About this resort

Amenities

Map of State of Quintana Roo

Nearby attractions

Available Rooms

Deluxe Junior Suite

Grand Sirenis Riviera Maya Resort & Spa All Inclusive

Resort in State of Quintana Roo

Reasons to book

About this resort

Amenities

Map of State of Quintana Roo

Nearby attractions

Available Rooms

Deluxe Junior Suite

Reviews

FAQs

How much does this resort cost compared to others in State of Quintana Roo?

Is parking included with this resort?

Is there a pool at this resort?

Is Grand Sirenis Riviera Maya Resort & Spa All Inclusive pet friendly?

What amenities are available at Grand Sirenis Riviera Maya Resort & Spa All Inclusive?

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