It was awful, we left after 30 minutes. The room was disgusting and had roaches crawling around. I have tried to chat with Hotels.com about this but it keeps dropping. This needs to be refunded, the hotel already cancelled the payment but not sure that has cancelled it though Hotels.co please put a phone number to call in the app, your chat doesn’t work.

Cockroaches at coffee bar. Cockroackes in my room on the 3rd floor! This means they are throughout the entire motel! Elevator door opens only halfway. Breakfast is not sufficient for number of guests. They could not keep up with eggs, sausage, etc. When they would replace one the other would be gone. You had to wait on everything. I had to tell the kitchen staff, what appeared to be hours after they left a box of food on the hallway floor that was supposed to be stored at 0° in unsafe and unsanitary conditions. It was 9am and they bring that stuff in at 6am. No sugar substitute for coffee. A total disaster and I will be requesting a partial refund.

Area was definitely a mess. We received a call in the way there that they didn’t have any rooms Initially and stated the rooms were full and others were being maintenance. To my surprise it was a lot of hiccups at first. But we were able to get a room that was required for our needs. I had paid for early check in and by mistake to many days for one dog. I had to get that situated as well. But I notice in the room a cockroach and the room was not as clean as I had liked it to be. However we needed a place to stay. We also were told we needed to pay a $100 deposit even though we paid for the rooms. It was supposed to be refunded as well as all the errors made. But I will say the staff were nice. They tried to fix the situation. There were a lot of stores around which was very good. But it seems they were in a bad area. So much trash around litter. Also my dog got flees from walking around the premises. When I got back home I had to wash him 5x for him to feel better. The building said no smoking and people were smoking cigarettes and weed. They had no food or drinks except water in there lobby refrigerator. The bottles of water were $2 each as I had to buy 4. We prefer not to go here again unless we a in a very desperate need. I didn’t even eat their breakfast because of knowing there were a roach in our room. I was concerned that its possibly every where. Also people obviously don’t pick up after their dogs. Poo were every where in the grass.

My stay was not good. Bed was uncomfortable the linen was not comfortable. Do they even replace linen when I noticed that it was worn with a cigarette burn in it. No iron even if needed . This was a total waste from the beginning with a 30 minute delay due to the staff not being able to activate my keycard after 2 attempts going back to the front desk. I did request a discount

Parking area needs more light at night. Strong smell of weed as soon as you go in the lift. Lift actually need replacing, door close very very slow. Hot breakfast is good. Staff was very helpful. Price should be lower than the condition of the hotel. Close to stores and shops.

The room looked fine and clean, it smelled of cleaning fluids. The bathroom fan did not work, the AC fan rattled, the elevator door did not open fully. They are trying but clearly the place needs some repairs.

There was roaches, crackheads, not enough toiletries

Front desk mngr has nasty attitude. Her name is Monica or Monique. I found out she was acting mngr. Maybe on some kind of power trip. Disrespect for no reason. We will never stay there again. However, I did have encounters with the front desk personnel and they were very pleasant and respectful. So if you go to front desk after 3, when “mngr” is gone, you will have a very pleasant encounter.