Grand Velas Riviera Maya - All Inclusive

On the beach, white sand, free beach shuttle, free beach cabanas

Premium bedding, down comforters, pillowtop beds, free minibar

Couples treatment rooms, sauna, spa tub, steam room, body treatments

Grand Class Pool Suite Ocean Front | Premium bedding, down comforters, pillowtop beds, free minibar

4.8

Outstanding(831 Reviews)

All inclusive resort in Playa del Carmen

1 king bed

Reasons to book

Guests love it hereGuests give this property a top rating

Includes essentialsGarden, Pool, Air conditioner and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this all inclusive resort

Luxury property on the beach, with 3 outdoor pools
Catch some rays at the beach or spend the day relaxing at Grand Velas Riviera Maya - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 8 restaurants.
Grand Velas Riviera Maya - All Inclusive offers 539 accommodations with indoor private spa tubs and free minibar items. Rooms open to balconies or patios. Accommodations are furnished with single sofa beds. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. 65-inch Smart televisions come with premium cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include espresso makers and safes. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

3 outdoor swimming pools, 2 indoor swimming pools, and 4 spa tubs are on site. In addition to a children's pool, other recreational amenities include a sauna, a fitness center, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Pool

Air conditioner

Internet / Wifi

Parking

Laundry

Balcony or Patio

Hot tub or spa

Gym or Fitness Center

Garden

Family friendly

Map of Playa del Carmen

Nearby attractions

Available Rooms

Nature View Suite - Zen Experience

1 King • 1184 ft²

Sleeps 4

You'll be directed to Expedia.com for availability & pricing

Nature View Suite with Pool - Zen Experience

1 King • 1174 ft²

Sleeps 4

You'll be directed to Expedia.com for availability & pricing

Ambassador Suite Ocean View

1 King • 1281 ft²

Sleeps 4

You'll be directed to Expedia.com for availability & pricing

Grand Class Pool Suite Ocean Front

1 King • 1378 ft²

Sleeps 4

You'll be directed to Expedia.com for availability & pricing

Ambassador Pool Suite Ocean View

1 King • 1270 ft²

Sleeps 4

You'll be directed to Expedia.com for availability & pricing

$$$$

Grand Velas Riviera Maya - All Inclusive

$$$$

4.8

Outstanding(831 Reviews)

All inclusive resort in Playa del Carmen

1 king bed

Reasons to book

Guests love it hereGuests give this property a top rating

Includes essentialsGarden, Pool, Air conditioner and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this all inclusive resort

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Pool

Air conditioner

Internet / Wifi

Parking

Laundry

Balcony or Patio

Hot tub or spa

Gym or Fitness Center

Garden

Family friendly

Map of Playa del Carmen

Nearby attractions

Available Rooms

Nature View Suite - Zen Experience

1 King • 1184 ft²

Sleeps 4

You'll be directed to Expedia.com for availability & pricing

Nature View Suite with Pool - Zen Experience

1 King • 1174 ft²

Sleeps 4

You'll be directed to Expedia.com for availability & pricing

Ambassador Suite Ocean View

1 King • 1281 ft²

Sleeps 4

You'll be directed to Expedia.com for availability & pricing

Grand Class Pool Suite Ocean Front

1 King • 1378 ft²

Sleeps 4

You'll be directed to Expedia.com for availability & pricing

Ambassador Pool Suite Ocean View

1 King • 1270 ft²

Sleeps 4

You'll be directed to Expedia.com for availability & pricing

Reviews

4.8

Outstanding(831 Reviews)

2.5

Aug 2024

We stayed here last week and had an amazing time celebrating my daughter’s 17th bday and our 20th anniversary. I travel a lot and never had that kind of attention… Starting from the time of booking to our return back home. Level of service is 2nd to none. It will hurt your wallet but totally worth it! Thank you to our concierge Cesar who ensured we wanted for nothing.

4.0

Aug 2024

Nice and large resort with different views and themes for each section of the resort. The “jungle” building is actually nice too even it’s not beach front. It’s quite and very zen.

5.0

Aug 2024

This is a unique place. You really have to be a picky traveler to not like Grand Velas or to find something not up to standards. And if there is something (because things happen), I assure you they will do everything in their power to get it fix ASAP. As a family, we love this resort and can't wait to go back.

2.0

Aug 2024

It is an excellent hotel with a lot of potential but one huge shortcoming - food poisoning! The service provided by the hotel staff is exceptional and so are the hotel facilities. Our concierge, Itzel, was fantastic. My girls enjoyed the Kids Club. The beach, with many rocks, takes points away since it makes it difficult to enjoy the beach - it makes it not swimmable. The breakfast at the Azul restaurant is very enjoyable, and I want to give special mention to Omar, who was great. Dinner at the various restaurants were seemingly amazing, until you end up with food poisoning. Alcolhol included some top shelf selections. One day, we had lunch at the adults-only Bistro restaurant and ordered a green ceviche and an octopus dish. That night I spent the night in the toilet vomiting and with diarrhea. In the morning I felt horrible all day, with no energy or will to do much. My husband had a bit of a delayed start, but by the afternoon he was feeling uneasy, and later that night he spent his share of time at the toilet with diarrhea. The hotel offered us a consult with the hotel doctor at a cost. While they ended up not charging us for the doctor’s visit after my husband reasoned with them, I’m still disappointed that they even try to charge us for it and at the reaction that staff at the hotel vacation club office had, who try to minimize and ridicule our situation as a “stomach upset”. I also noticed there is another guest who also experienced food poisoning a month ago.

4.0

Aug 2024

Cons: Transportation was not arranged for ahead of time. Should have been offered at the time of purchase. Ant infestation in our room. Staff did treat the room, but still unpleasant considering the price paid for the resort. Pros: Food was clearly better than the average all-inclusive. Restaurants were above average. Alcolhol included some top shelf selections. Kids club was excellent; good activites for toddlers and teens. Attentive staff.

5.0

Aug 2024

Great place

2.0

Jul 2024

Honestly, I travel to many hotels around the world and the staff was horrible and annoying. Specially concierge

5.0

Jul 2024

Excellent service from all personnel

5.0

Jul 2024

Awesome hotel and experience. Great staff. Unique dining experiences-it was like a culinary vacation. We plan to return!

5.0

Jul 2024

Welcoming, prompt and courteous when responding to the room change, and medical emergency. Ms Itzel, our butler lady, was beyond attentive, helpful and kind.

5.0

Jul 2024

Great resort stay with family. Beach area is a bit tricky with lots of sharp rocks.

1.0

Jun 2024

Terrible- food poisoning mid week ! I have never been more sick . Please improve food hygiene

5.0

Jun 2024

My family and I recently stayed at Gran Velas Riviera Maya from June 1 to June 8, and we couldn't be happier with our experience. The service and hospitality were top-notch. Our concierge, Miriam, went above and beyond, stocking our rooms with our favorite snacks and drinks, arranging special birthday treats, and handling all our reservations. Her attentiveness made us feel incredibly welcomed. By the pool, Humberto and Jesus kept us comfortable, shaded, and well-stocked with drinks and food. Barbara’s unique service of cleaning sunglasses was a delightful touch. Dining was a highlight, with Isaac, Andres, and Edgar at the Bistro making us feel at home and offering great recommendations. Maira at Chakra introduced us to the chef, while Dario at Piaf and Felix and Nadia at Azul provided exceptional service. Nadia’s friendly approach and care for our kids were heartwarming. The resort’s grounds were stunning, with beautiful flowers and freely roaming animals adding to the charm. In summary, Gran Velas Riviera Maya exceeded our expectations with its impeccable service, attentive staff, friendly atmosphere, and breathtaking grounds. We are already planning our next visit. Thank you for a memorable stay!

5.0

Jun 2024

Good at the hotels were exceptional as wepp as the service. Food pool Side was horrible

5.0

Jun 2024

This vacation was great. Our concierge Jessica Meza was great and really took extra care of us. She left a birthday surprise for my son as well as roses for my wife to enjoy. These small details are why we loved thw property and would love to stay with you next year. Thanks again for a great stay.

5.0

Jun 2024

Great resort . Food and service was outstanding. Spa was great. Only downfall is the beach. Ocean very shallow and not really swimmable .

5.0

Jun 2024

Fantastic property. Our concierge, Jorge, was fantastic and went above and beyond!

2.5

May 2024

Everything was great! The food was outstanding! From the restaurant staff to the pool staff the service was incredible. Everyone was friendly and nice! Alfonso was a great butler! We will be going back again and recommending to others!

5.0

May 2024

Stuff and property amazing!

5.0

May 2024

Exceptional service, cleaness and food! Special thanks to Itzel, Francesca, Daniel & Donato.

5.0

May 2024

Amazing hotel

2.0

May 2024

No entertainment!, kids were bored, food was moderate, your plates were taken away right you put fork down!, no music in the evening, there was nothing to do for 9 and 10 years old, no even pool activities, no floaties, you have to buy one or just pleased them to give you some which were left by the other visitors! The food was ok, nothing special. The food im cooking at home taste much more better. Sushi was just ok, nothing special.

5.0

Apr 2024

Excellent customer service!!! Peaceful, especially the Zen Pool and Zen Lobby. Kids club had activities every hour. Everyone is kind, always greeting, attentive and welcoming. All restaurants are excellent! We can’t wait to go back. 5 days went by like 5 hours. Very very highly recommend it to families with younger kids or teenagers.

5.0

Apr 2024

Amazing staff , amazing services

5.0

Apr 2024

We had an amazing time. The staff was extremely cordial and focused on catering to the customer. We will be back 😊

5.0

Apr 2024

Gorgeous hotel with amazing staff and service.

4.0

Apr 2024

Very good

5.0

Apr 2024

Amazing. Fantastic for young families and older kiddos. Mario, Fernando, Marisela, Jorge were incredible with our family. Our favorite pool was at grand class, the bistro meal with the tomahawk steak, fresh lobster and sea bass absolutely divine. The swim up pool bars and every day tacos and cocktails all to die for. I will miss this resort - very special to my family. The service top notch, the beach is warm and stunningly blue with powder white sand. Azul served the best breakfast options. Truly worth the visit. Attention to detail is top notch. The spa is a must go- the water experience prior to my facial and my husband's massage is a memory for the books- and we love high end spas. This is next level impressive. We all felt safe, pampered and taken care of. We will be back. Much love and gratitude. ~Jojo

2.0

Apr 2024

Rooms were not made until very late usually around 5:30 pm and we had to call for them to make them. No downturn service like our stay before.

5.0

Mar 2024

Outstanding customer service from staff. Unique experience about customers service from whole staff

5.0

Feb 2024

Beautiful property in top, top condition. Staff all spoke English and super helpful. Their attention to detail was greatly appreciated from the initial greeting to departure. Our personal concierge really took good care of us. We just sent her a text and "it" was done.

5.0

Feb 2024

I have stayed at many all inclusive resorts and grand velas is by far, the best. Service is wonderful with staff eager to assist and find ways to make your stay special. The food is truly wonderful. It’s inventive and tasty with many options at each restaurant. The resort is gorgeous and clean and the pool is beautiful. We truly loved every minute.

5.0

Feb 2024

Beautiful property with amazing restaurants. Very large, quiet pools.

5.0

Jan 2024

Coffee wasn’t hot ever My only complaint

5.0

Oct 2023

The place is consistently excellent. It’s expensive but it’s truly all inclusive so it’s fair. We are glad we examined the quasi time share to get a significant discount on the spa massage. Wish the front desk kept more small US dollars to s change for tips. They always run out of small bills. Otherwise hard to make many suggestions. We feel they should close the Chaka and gourmet restaurants and replace them with a steak and seafood restaurant like Maiakoba. It would take a realization that the public would appreciate this change but I doubt they will do it unfortunately. Otherwise it’s terrific.

5.0

Sep 2023

I don't like to get wordy, semi-quick summary. Everything was as I expected or better for the price we paid. Lots of research before pulling the trigger. Excellent, clean, the best tasty food and uncompromised dedication to service. Melissa, our Concierge, went above and beyond for our 30th anniversary. Fernando, Antonio, Mirina and Hostess Karina at the Bistro were always the best. There should be more names here but I couldn't remember them all. Beach service was incredible. Daniel, Yasmin, and Luz never had us wanting for anything. Angel at the bar was always awesome. Room service quality and room care where always top notch. Their restaurants deliver service and taste I had never had before in Mexico. Excellent! The Mexican styled one had to be the best of them all. We couldn't stop eating. This was our 9th all inclusive Mexico resort vacation over our 30 year marriage and I have to say it was the best yet. I say this after staying at five 5 star rated resorts. Hope I didn't make this to long, good luck with your choices!

4.0

Sep 2023

Pros: The food was amazing for an all inclusive- we have tried many in Cancun (palace hotels, Riu, Iberostar) and the food here is phenomenal compared to those The hotel itself is beautiful and well kept The dinners are amazing- the staff is great and the food as well as the presentation are wonderful at these specific restaurants. The spa was fantastic - I’ve had many massages at the ritz, four seasons, las ventanas etc and this was better than all of those! Cons: The service at the pool is terrible - so slow and many times there is just no one around. Lunch could take over 30 minutes and wouldn’t even be right A lot of the workers (at the pool, the coffee shop, even the concierge) hardly speak English and you often have to repeat yourself many times or just accept the wrong thing out of frustration (we received the wrong drink/food several times) They offer great excursions- but are not organized or easy to access. It took us many attempts to actually schedule our excursion. we were only here for the weekend and told them we wanted to swim with the turtles and go zip lining. They booked us turtles for Saturday and then when we tried to book zip lining for Sunday we found out all the zip lining parks are closed on sundays. We were very frustrated they didn’t plan better and that we didn’t get to do both activities as opposed to recommending turtles Sunday and zip lining Saturday (as all aquatic options are open on sundays)

2.5

Aug 2023

GrandVelas always exceeds my expectations. Their service is impeccable. The property is absolutely beautiful. Employees like Luz, Lizzet, Viktor, Ernesto, Yasmin, Alejandro, William, etc. always stand out with amazing service & will go out of their way to ensure you have anamzong stay.

5.0

Aug 2023

All around great place.

5.0

Aug 2023

Amazing property, amazing staff, amazing food... Worth every single penny!

FAQs

How much does this all inclusive resort cost compared to others in Playa del Carmen?

The average price for a rental in Playa del Carmen is $203 per night. This rental is $1,562 above the average.

Is parking included with this all inclusive resort?

Yes, parking is listed as an amenity at Grand Velas Riviera Maya - All Inclusive. For more information, we encourage you to contact the property about where to park.

Is there a pool at this all inclusive resort?

Yes, a swimming pool is available for use at Grand Velas Riviera Maya - All Inclusive. Enjoy the water!

Is Grand Velas Riviera Maya - All Inclusive pet friendly?

Unfortunately, this all inclusive resort is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at Grand Velas Riviera Maya - All Inclusive?

We found 10 amenities for this rental. This includes pool, air conditioner, internet / wifi, parking, and laundry.

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Experience vacation in Playa del Carmen with our Hotel, Banyan Tree Mayakoba. Enjoy amenities such as Air conditioner, Internet / Wifi and Laundry, and more.

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Grand Velas Riviera Maya - All Inclusive

All inclusive resort in Playa del Carmen

Reasons to book

About this all inclusive resort

Amenities

Map of Playa del Carmen

Nearby attractions

Available Rooms

Nature View Suite - Zen Experience

Nature View Suite with Pool - Zen Experience

Ambassador Suite Ocean View

Grand Class Pool Suite Ocean Front

Ambassador Pool Suite Ocean View

Grand Velas Riviera Maya - All Inclusive

All inclusive resort in Playa del Carmen

Reasons to book

About this all inclusive resort

Amenities

Map of Playa del Carmen

Nearby attractions

Available Rooms

Nature View Suite - Zen Experience

Nature View Suite with Pool - Zen Experience

Ambassador Suite Ocean View

Grand Class Pool Suite Ocean Front

Ambassador Pool Suite Ocean View

Reviews

FAQs

How much does this all inclusive resort cost compared to others in Playa del Carmen?

Is parking included with this all inclusive resort?

Is there a pool at this all inclusive resort?

Is Grand Velas Riviera Maya - All Inclusive pet friendly?

What amenities are available at Grand Velas Riviera Maya - All Inclusive?

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