Grand Velas Riviera Maya - All Inclusive
All inclusive resort in Playa del Carmen
2 guests · 1 bedroom · 1 bath
Reasons to book
Guests love it hereGuests give this property a top rating
Top-tier experienceOne of the higher cost properties in the area
Includes essentialsGarden, Pool, Air conditioner and more
About this all inclusive resort
Luxury property on the beach, with 3 outdoor pools
Catch some rays at the beach or spend the day relaxing at Grand Velas Riviera Maya - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 8 restaurants.
Grand Velas Riviera Maya - All Inclusive offers 539 accommodations with indoor private spa tubs and free minibar items. Rooms open to balconies or patios. Accommodations are furnished with single sofa beds. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. 65-inch Smart televisions come with premium cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.
3 outdoor swimming pools, 2 indoor swimming pools, and 4 spa tubs are on site. In addition to a children's pool, other recreational amenities include a sauna, a fitness center, and complimentary bicycles.
Catch some rays at the beach or spend the day relaxing at Grand Velas Riviera Maya - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 8 restaurants.
Grand Velas Riviera Maya - All Inclusive offers 539 accommodations with indoor private spa tubs and free minibar items. Rooms open to balconies or patios. Accommodations are furnished with single sofa beds. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. 65-inch Smart televisions come with premium cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.
Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include espresso makers and safes. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.
3 outdoor swimming pools, 2 indoor swimming pools, and 4 spa tubs are on site. In addition to a children's pool, other recreational amenities include a sauna, a fitness center, and complimentary bicycles.
The recreational activities listed below are available either on site or nearby; fees may apply.
Amenities
Pool
Air conditioner
Internet / Wifi
Parking
Laundry
Balcony or Patio
Hot tub or spa
Gym or Fitness Center
Garden
Family friendly
Map of Playa del Carmen
Nearby attractions
Available Rooms
Nature View Suite - Zen Experience
Beds not specified • 1184 ft²
Sleeps 2
You'll be directed to Hotels.com for availability & pricing
Nature View Suite with Pool - Zen Experience
Beds not specified • 1174 ft²
Sleeps 2
You'll be directed to Hotels.com for availability & pricing
Ambassador Suite Ocean View
Beds not specified • 1281 ft²
Sleeps 2
You'll be directed to Hotels.com for availability & pricing
Grand Class Pool Suite Ocean Front
Beds not specified • 1378 ft²
Sleeps 2
You'll be directed to Hotels.com for availability & pricing
Ambassador Pool Suite Ocean View
Beds not specified • 1270 ft²
Sleeps 2
You'll be directed to Hotels.com for availability & pricing
$$$$
Ratings and reviews
5.0 / 10.0
We stayed here last week and had an amazing time celebrating my daughter’s 17th bday and our 20th anniversary. I travel a lot and never had that kind of attention… Starting from the time of booking to our return back home. Level of service is 2nd to none. It will hurt your wallet but totally worth it! Thank you to our concierge Cesar who ensured we wanted for nothing.
5.0 / 10.0
We stayed here last week and had an amazing time celebrating my daughter’s 17th bday and our 20th anniversary. I travel a lot and never had that kind of attention… Starting from the time of booking to our return back home. Level of service is 2nd to none. It will hurt your wallet but totally worth it! Thank you to our concierge Cesar who ensured we wanted for nothing.
8.0 / 10.0
Nice and large resort with different views and themes for each section of the resort. The “jungle” building is actually nice too even it’s not beach front. It’s quite and very zen.
8.0 / 10.0
Nice and large resort with different views and themes for each section of the resort. The “jungle” building is actually nice too even it’s not beach front. It’s quite and very zen.
10.0 / 10.0
This is a unique place. You really have to be a picky traveler to not like Grand Velas or to find something not up to standards. And if there is something (because things happen), I assure you they will do everything in their power to get it fix ASAP. As a family, we love this resort and can't wait to go back.
10.0 / 10.0
This is a unique place. You really have to be a picky traveler to not like Grand Velas or to find something not up to standards. And if there is something (because things happen), I assure you they will do everything in their power to get it fix ASAP. As a family, we love this resort and can't wait to go back.
4.0 / 10.0
It is an excellent hotel with a lot of potential but one huge shortcoming - food poisoning!
The service provided by the hotel staff is exceptional and so are the hotel facilities. Our concierge, Itzel, was fantastic. My girls enjoyed the Kids Club. The beach, with many rocks, takes points away since it makes it difficult to enjoy the beach - it makes it not swimmable. The breakfast at the Azul restaurant is very enjoyable, and I want to give special mention to Omar, who was great.
Dinner at the various restaurants were seemingly amazing, until you end up with food poisoning. Alcolhol included some top shelf selections. One day, we had lunch at the adults-only Bistro restaurant and ordered a green ceviche and an octopus dish. That night I spent the night in the toilet vomiting and with diarrhea. In the morning I felt horrible all day, with no energy or will to do much. My husband had a bit of a delayed start, but by the afternoon he was feeling uneasy, and later that night he spent his share of time at the toilet with diarrhea.
The hotel offered us a consult with the hotel doctor at a cost. While they ended up not charging us for the doctor’s visit after my husband reasoned with them, I’m still disappointed that they even try to charge us for it and at the reaction that staff at the hotel vacation club office had, who try to minimize and ridicule our situation as a “stomach upset”.
I also noticed there is another guest who also experienced food poisoning a month ago.
4.0 / 10.0
It is an excellent hotel with a lot of potential but one huge shortcoming - food poisoning!
The service provided by the hotel staff is exceptional and so are the hotel facilities. Our concierge, Itzel, was fantastic. My girls enjoyed the Kids Club. The beach, with many rocks, takes points away since it makes it difficult to enjoy the beach - it makes it not swimmable. The breakfast at the Azul restaurant is very enjoyable, and I want to give special mention to Omar, who was great.
Dinner at the various restaurants were seemingly amazing, until you end up with food poisoning. Alcolhol included some top shelf selections. One day, we had lunch at the adults-only Bistro restaurant and ordered a green ceviche and an octopus dish. That night I spent the night in the toilet vomiting and with diarrhea. In the morning I felt horrible all day, with no energy or will to do much. My husband had a bit of a delayed start, but by the afternoon he was feeling uneasy, and later that night he spent his share of time at the toilet with diarrhea.
The hotel offered us a consult with the hotel doctor at a cost. While they ended up not charging us for the doctor’s visit after my husband reasoned with them, I’m still disappointed that they even try to charge us for it and at the reaction that staff at the hotel vacation club office had, who try to minimize and ridicule our situation as a “stomach upset”.
I also noticed there is another guest who also experienced food poisoning a month ago.
8.0 / 10.0
Cons: Transportation was not arranged for ahead of time. Should have been offered at the time of purchase. Ant infestation in our room. Staff did treat the room, but still unpleasant considering the price paid for the resort.
Pros: Food was clearly better than the average all-inclusive. Restaurants were above average. Alcolhol included some top shelf selections. Kids club was excellent; good activites for toddlers and teens. Attentive staff.
8.0 / 10.0
Cons: Transportation was not arranged for ahead of time. Should have been offered at the time of purchase. Ant infestation in our room. Staff did treat the room, but still unpleasant considering the price paid for the resort.
Pros: Food was clearly better than the average all-inclusive. Restaurants were above average. Alcolhol included some top shelf selections. Kids club was excellent; good activites for toddlers and teens. Attentive staff.
10.0 / 10.0
Great place
10.0 / 10.0
Great place
4.0 / 10.0
Honestly, I travel to many hotels around the world and the staff was horrible and annoying. Specially concierge
4.0 / 10.0
Honestly, I travel to many hotels around the world and the staff was horrible and annoying. Specially concierge
10.0 / 10.0
Excellent service from all personnel
10.0 / 10.0
Excellent service from all personnel
10.0 / 10.0
Awesome hotel and experience. Great staff. Unique dining experiences-it was like a culinary vacation. We plan to return!
10.0 / 10.0
Awesome hotel and experience. Great staff. Unique dining experiences-it was like a culinary vacation. We plan to return!
10.0 / 10.0
Welcoming, prompt and courteous when responding to the room change, and medical emergency. Ms Itzel, our butler lady, was beyond attentive, helpful and kind.
10.0 / 10.0
Welcoming, prompt and courteous when responding to the room change, and medical emergency. Ms Itzel, our butler lady, was beyond attentive, helpful and kind.
10.0 / 10.0
Great resort stay with family. Beach area is a bit tricky with lots of sharp rocks.
10.0 / 10.0
Great resort stay with family. Beach area is a bit tricky with lots of sharp rocks.
2.0 / 10.0
Terrible- food poisoning mid week ! I have never been more sick . Please improve food hygiene
10.0 / 10.0
My family and I recently stayed at Gran Velas Riviera Maya from June 1 to June 8, and we couldn't be happier with our experience. The service and hospitality were top-notch.
Our concierge, Miriam, went above and beyond, stocking our rooms with our favorite snacks and drinks, arranging special birthday treats, and handling all our reservations. Her attentiveness made us feel incredibly welcomed.
By the pool, Humberto and Jesus kept us comfortable, shaded, and well-stocked with drinks and food. Barbara’s unique service of cleaning sunglasses was a delightful touch.
Dining was a highlight, with Isaac, Andres, and Edgar at the Bistro making us feel at home and offering great recommendations. Maira at Chakra introduced us to the chef, while Dario at Piaf and Felix and Nadia at Azul provided exceptional service. Nadia’s friendly approach and care for our kids were heartwarming.
The resort’s grounds were stunning, with beautiful flowers and freely roaming animals adding to the charm.
In summary, Gran Velas Riviera Maya exceeded our expectations with its impeccable service, attentive staff, friendly atmosphere, and breathtaking grounds. We are already planning our next visit. Thank you for a memorable stay!
10.0 / 10.0
My family and I recently stayed at Gran Velas Riviera Maya from June 1 to June 8, and we couldn't be happier with our experience. The service and hospitality were top-notch.
Our concierge, Miriam, went above and beyond, stocking our rooms with our favorite snacks and drinks, arranging special birthday treats, and handling all our reservations. Her attentiveness made us feel incredibly welcomed.
By the pool, Humberto and Jesus kept us comfortable, shaded, and well-stocked with drinks and food. Barbara’s unique service of cleaning sunglasses was a delightful touch.
Dining was a highlight, with Isaac, Andres, and Edgar at the Bistro making us feel at home and offering great recommendations. Maira at Chakra introduced us to the chef, while Dario at Piaf and Felix and Nadia at Azul provided exceptional service. Nadia’s friendly approach and care for our kids were heartwarming.
The resort’s grounds were stunning, with beautiful flowers and freely roaming animals adding to the charm.
In summary, Gran Velas Riviera Maya exceeded our expectations with its impeccable service, attentive staff, friendly atmosphere, and breathtaking grounds. We are already planning our next visit. Thank you for a memorable stay!
2.0 / 10.0
Terrible- food poisoning mid week ! I have never been more sick . Please improve food hygiene
10.0 / 10.0
Good at the hotels were exceptional as wepp as the service. Food pool Side was horrible
10.0 / 10.0
Good at the hotels were exceptional as wepp as the service. Food pool Side was horrible
10.0 / 10.0
This vacation was great. Our concierge Jessica Meza was great and really took extra care of us. She left a birthday surprise for my son as well as roses for my wife to enjoy. These small details are why we loved thw property and would love to stay with you next year. Thanks again for a great stay.
10.0 / 10.0
This vacation was great. Our concierge Jessica Meza was great and really took extra care of us. She left a birthday surprise for my son as well as roses for my wife to enjoy. These small details are why we loved thw property and would love to stay with you next year. Thanks again for a great stay.
10.0 / 10.0
Great resort . Food and service was outstanding. Spa was great. Only downfall is the beach. Ocean very shallow and not really swimmable .
10.0 / 10.0
Great resort . Food and service was outstanding. Spa was great. Only downfall is the beach. Ocean very shallow and not really swimmable .
10.0 / 10.0
Fantastic property. Our concierge, Jorge, was fantastic and went above and beyond!
10.0 / 10.0
Fantastic property. Our concierge, Jorge, was fantastic and went above and beyond!
5.0 / 10.0
Everything was great! The food was outstanding! From the restaurant staff to the pool staff the service was incredible. Everyone was friendly and nice! Alfonso was a great butler! We will be going back again and recommending to others!
5.0 / 10.0
Everything was great! The food was outstanding! From the restaurant staff to the pool staff the service was incredible. Everyone was friendly and nice! Alfonso was a great butler! We will be going back again and recommending to others!
10.0 / 10.0
Stuff and property amazing!
10.0 / 10.0
Stuff and property amazing!
10.0 / 10.0
Exceptional service, cleaness and food! Special thanks to Itzel, Francesca, Daniel & Donato.
10.0 / 10.0
Exceptional service, cleaness and food! Special thanks to Itzel, Francesca, Daniel & Donato.
FAQs
How much does this all inclusive resort cost compared to others in Playa del Carmen?
The average price for a rental in Playa del Carmen is $203 per night. This rental is $1,562 above the average.
Is parking included with this all inclusive resort?
Yes, parking is listed as an amenity at Grand Velas Riviera Maya - All Inclusive. For more information, we encourage you to contact the property about where to park.
Is there a pool at this all inclusive resort?
Yes, a swimming pool is available for use at Grand Velas Riviera Maya - All Inclusive. Enjoy the water!
Is Grand Velas Riviera Maya - All Inclusive pet friendly?
Unfortunately, this all inclusive resort is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Grand Velas Riviera Maya - All Inclusive?
We found 10 amenities for this rental. This includes pool, air conditioner, internet / wifi, parking, and laundry.
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