Playacar Palace All Inclusive
All inclusive resort in Playa del Carmen
2 guests · 1 bedroom · 1 bath
Reasons to book
Includes essentialsGarden, Pool, Air conditioner and more
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About this all inclusive resort
Luxury property on the beach, with outdoor pool
Catch some rays at the beach or spend the day relaxing at Playacar Palace All Inclusive's full-service spa. Then enjoy a meal at one of the property's 3 restaurants.
Playacar Palace All Inclusive offers 201 accommodations with iPod docking stations and free minibar items. Beds feature premium bedding. 21-inch LED televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and designer toiletries.
An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.
Catch some rays at the beach or spend the day relaxing at Playacar Palace All Inclusive's full-service spa. Then enjoy a meal at one of the property's 3 restaurants.
Playacar Palace All Inclusive offers 201 accommodations with iPod docking stations and free minibar items. Beds feature premium bedding. 21-inch LED televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and designer toiletries.
Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.
An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.
Guests under 18 years old are not allowed in the spa tub.
The recreational activities listed below are available either on site or nearby; fees may apply.
Amenities
Pool
Air conditioner
Internet / Wifi
Parking
Laundry
Balcony or Patio
Hot tub or spa
TV
Gym or Fitness Center
Garden
Map of Playa del Carmen
Nearby attractions
Available Rooms
Superior Deluxe Honeymoon Suite Ocean View - King Size Bed
Beds not specified • 525 ft²
Sleeps 2
You'll be directed to Hotels.com for availability & pricing
Superior Deluxe Partial Ocean View - Kids & Teens Free
Beds not specified • 527 ft²
Sleeps 2
You'll be directed to Hotels.com for availability & pricing
Superior Deluxe Ocean View - Kids & Teens Free
Beds not specified • 527 ft²
Sleeps 2
You'll be directed to Hotels.com for availability & pricing
Superior Governor Suite Ocean View - King Size Bed
Beds not specified • 525 ft²
Sleeps 2
You'll be directed to Hotels.com for availability & pricing
Superior Walk Out Suite Ocean Front - Kids & Teens Free
Beds not specified • 527 ft²
Sleeps 2
You'll be directed to Hotels.com for availability & pricing
$$$$
Reviews
2.0
We had a great experience overall. Very courteous and attentive staff across the board.
Jacuzzi in the room when in use leaked water on the floor
Shower drain positioning on the floor doesn't seem to gather the water...leaves a puddle of water on the floor in which you end up standing.
Some room for improvement, but great overall.
2.5
Hotel is not new. It is however clean, beautiful, well located, has amazing food and the best customer service we have ever had!
5.0
The hotel was excellent, good food, nice pool the staff were amazing, the room was very comfortable, amazing views so my family and I were very happy, we enjoyed our vacations.
5.0
We really enjoyed the time at the hotel. The staff was amazing, everything in general was great, nice pool, good restaurants, nice and friendly environment, David and Mary were very attentive, just naming a few but all the staff made sure we were comfortable and happy so thank you for that!!
3.0
Pros:
Madre Mia Staff and Entertainment: Rodrigo and the chef made my husband's birthday special with excellent food and great service.
Delicious Food: Most of the meals were delicious.
Beautiful Beach: The stunning beach was right outside our room.
Convenient Location: We enjoyed walking into town, though it was a bit dirty except for the high-end store section.
Cons:
Unprofessional Staff: Some staff members, like the buffet host and tours manager, were rude and unprofessional. The tours manager even threw a pamphlet at my husband when we mentioned being tired.
Room Issues: We were promised a king-size bed but ended up with two full beds pushed together, and the beds smelled damp. The staff tried to upsell us on future bookings instead of resolving the issue.
Lengthy Check-In: Check-in took over an hour, which was frustrating after a 14-hour trip.
Unhelpful Front Desk: The front desk staff was standoffish when we asked not to wait three hours for the bed we were promised.
Restaurant Manager's Behavior: The Italian restaurant manager made us uncomfortable by shaming us for taking leftovers, which discouraged us from returning.
3.0
Pros:
Madre Mia Staff and Entertainment: Rodrigo and the chef made my husband's birthday special with excellent food and great service.
Delicious Food: Most of the meals were delicious.
Beautiful Beach: The stunning beach was right outside our room.
Convenient Location: We enjoyed walking into town, though it was a bit dirty except for the high-end store section.
Cons:
Unprofessional Staff: Some staff members, like the buffet host and tours manager, were rude and unprofessional. The tours manager even threw a pamphlet at my husband when we mentioned being tired.
Room Issues: We were promised a king-size bed but ended up with two full beds pushed together, and the beds smelled damp. The staff tried to upsell us on future bookings instead of resolving the issue.
Lengthy Check-In: Check-in took over an hour, which was frustrating after a 14-hour trip.
Unhelpful Front Desk: The front desk staff was standoffish when we asked not to wait three hours for the bed we were promised.
Restaurant Manager's Behavior: The Italian restaurant manager made us uncomfortable by shaming us for taking leftovers, which discouraged us from returning.
5.0
The room was very nice, cleaned eveyday, and the mini bar was stocked daily as well.
We got a walk out suite, and I would definitely get that again if i stay there again. The whole staff there was amazing and super friendly. MadreMia was delicious.
We felt safe the whole time we were there, even when we walked over to 5th Ave, which is literally right around the corner.
Overall its a good hotel
5.0
The room was very nice, cleaned eveyday, and the mini bar was stocked daily as well.
We got a walk out suite, and I would definitely get that again if i stay there again. The whole staff there was amazing and super friendly. MadreMia was delicious.
We felt safe the whole time we were there, even when we walked over to 5th Ave, which is literally right around the corner.
Overall its a good hotel
5.0
We loved our stay there. Staff was super nice !
5.0
We loved our stay there. Staff was super nice !
4.0
Staff and service are good. The beach is small and there are some random people around, it is not private beach.
4.0
Staff and service are good. The beach is small and there are some random people around, it is not private beach.
5.0
Playacar Palace was excellent! Staff was extremely helpful and the entertainment staff was fantastic. There was always something to do. The food was very good as well!
5.0
Playacar Palace was excellent! Staff was extremely helpful and the entertainment staff was fantastic. There was always something to do. The food was very good as well!
4.0
everything was great, however the salespeople at the hotel were really annoying by pushing to buy the packages for upcoming vacaiton
5.0
Really good
4.0
everything was great, however the salespeople at the hotel were really annoying by pushing to buy the packages for upcoming vacaiton
5.0
Really good
5.0
We enjoyed our short trip. Hotel is small but nice. Food was good. Only complaint is there’s not food at the buffet for younger kids such as fries/chicken fingers etc. but the restaurants were good. Dress code for dinners isn’t crazy strict just look presentable. Shopping areas within walking distance which was nice. We would come back.
4.0
Loved the cleanliness and close proximity to shops and the ferry to Cozumel. The only draw back was that there's is only one pool and it wasn't even very deep. I'm only 5'2"and the water came up to my waist. Other than that everything else was great!
4.0
Loved the cleanliness and close proximity to shops and the ferry to Cozumel. The only draw back was that there's is only one pool and it wasn't even very deep. I'm only 5'2"and the water came up to my waist. Other than that everything else was great!
5.0
We enjoyed our short trip. Hotel is small but nice. Food was good. Only complaint is there’s not food at the buffet for younger kids such as fries/chicken fingers etc. but the restaurants were good. Dress code for dinners isn’t crazy strict just look presentable. Shopping areas within walking distance which was nice. We would come back.
5.0
My family of 4 stood here for a week. The staff was amazing. We took beautiful family pictures. The nightly shows were surprisingly very good! The hotel is situated near 5th Avenue where you can enjoy shopping. We were ridiculously close to the ferry. The playroom for kids was GREAT. My children preferred to be there most days. The experience at the spa was great. The buffet food, room service, and the specialty restaurants were also very good. Would recommend 10/10.
5.0
My family of 4 stood here for a week. The staff was amazing. We took beautiful family pictures. The nightly shows were surprisingly very good! The hotel is situated near 5th Avenue where you can enjoy shopping. We were ridiculously close to the ferry. The playroom for kids was GREAT. My children preferred to be there most days. The experience at the spa was great. The buffet food, room service, and the specialty restaurants were also very good. Would recommend 10/10.
5.0
Staff was amazing, everyone was friendly and profesional (David, Jaime, Mariela, silvia, Dafne, Edith, silvia and Marko made our stay very pleasant. Hotel was clean and food was delicious. We booked our tours from the hotel and we received excellent service. If we come back we will definitely choose palace resorts!!!!!
5.0
Staff was amazing, everyone was friendly and profesional (David, Jaime, Mariela, silvia, Dafne, Edith, silvia and Marko made our stay very pleasant. Hotel was clean and food was delicious. We booked our tours from the hotel and we received excellent service. If we come back we will definitely choose palace resorts!!!!!
3.0
Located in an area that had a lot to walk to. Many restaurants and shops nearby and there is a mall next door.
Compared to other resorts I stayed at I felt the safety was a little less than expected. At no time did I feel unsafe. But other resorts have long entry ways with security where this did not and anyone could walk onto the property and hotel.
The hotel is a bit rundown. It needs a refresh which it seems to be doing. The food is good with one restaurant being closed for remodeling.
3.0
Located in an area that had a lot to walk to. Many restaurants and shops nearby and there is a mall next door.
Compared to other resorts I stayed at I felt the safety was a little less than expected. At no time did I feel unsafe. But other resorts have long entry ways with security where this did not and anyone could walk onto the property and hotel.
The hotel is a bit rundown. It needs a refresh which it seems to be doing. The food is good with one restaurant being closed for remodeling.
5.0
the workers were some of the nicest people i have ever met and the resort was very clean. 10/10 experience
5.0
the workers were some of the nicest people i have ever met and the resort was very clean. 10/10 experience
4.0
Place was outdated. Buffet and dinner reservations ok. The location was perfect. Walkable to downtown Playa Del Carmen and the ferry to Cozumel. The ocean was warm and swimmable. The pools were refreshing and the ongoing customer service was great! Be aware of any unnecessary charges. It was a good time.
4.0
Friendly staff.
Limited transportation at the lobby
4.0
Friendly staff.
Limited transportation at the lobby
5.0
Spring break was great here. Loved the staff run entertainment/ games/ pool yoga...etc. convenient food. Walkable to the strip
5.0
Spring break was great here. Loved the staff run entertainment/ games/ pool yoga...etc. convenient food. Walkable to the strip
4.0
Food is just not up to par. Staff is very friendly but food is barely eatable.
4.0
Food is just not up to par. Staff is very friendly but food is barely eatable.
4.0
Food is just not up to par. Staff is very friendly but food is barely eatable.
3.0
The property is outdated and needs a lot of freshening up. The pictures they share on their website and on Expedia are not what this resort looks like. The entire property had the smell of mildew and there were defusers throughout the property to mask the smell including in our room. There were bandaids covering the face of all of the sprinklers in our room. I’m not sure what for but looked like they had been there for a while. Our ocean view room should have been called a partial ocean view room considering it was facing the pool not the ocean. We were also supposed to have two queen beds that were actually double beds and both had a crease down the middle that my wife and I would roll into. Our AC unit sounded like a plane taking off when the room was quiet and ran nonstop to keep the room at 68.
The Restaurants for the most part were good. There were three decent restaurants and a very good buffet. Only problem was most if not all of the good things on the menu, a good steak, lobster tail, special requests you pay extra for them even though it was an all inclusive package that you paid good money for already. We had an additional $1200 bill because of this. “Most” of the servers and restaurant staff were courteous and very helpful. However, one of the hostesses and the Manager at Trattoria were very rude and judgmental. We truly felt singled out considering other people in the restaurant were wearing the same things or worse. It was a bad way to finish our week.
3.0
The property is outdated and needs a lot of freshening up. The pictures they share on their website and on Expedia are not what this resort looks like. The entire property had the smell of mildew and there were defusers throughout the property to mask the smell including in our room. There were bandaids covering the face of all of the sprinklers in our room. I’m not sure what for but looked like they had been there for a while. Our ocean view room should have been called a partial ocean view room considering it was facing the pool not the ocean. We were also supposed to have two queen beds that were actually double beds and both had a crease down the middle that my wife and I would roll into. Our AC unit sounded like a plane taking off when the room was quiet and ran nonstop to keep the room at 68.
The Restaurants for the most part were good. There were three decent restaurants and a very good buffet. Only problem was most if not all of the good things on the menu, a good steak, lobster tail, special requests you pay extra for them even though it was an all inclusive package that you paid good money for already. We had an additional $1200 bill because of this. “Most” of the servers and restaurant staff were courteous and very helpful. However, one of the hostesses and the Manager at Trattoria were very rude and judgmental. We truly felt singled out considering other people in the restaurant were wearing the same things or worse. It was a bad way to finish our week.
FAQs
How much does this all inclusive resort cost compared to others in Playa del Carmen?
The average price for a rental in Playa del Carmen is $202 per night. This rental is $572 above the average.
Is parking included with this all inclusive resort?
Yes, parking is listed as an amenity at Playacar Palace All Inclusive. For more information, we encourage you to contact the property about where to park.
Is there a pool at this all inclusive resort?
Yes, a swimming pool is available for use at Playacar Palace All Inclusive. Enjoy the water!
Is Playacar Palace All Inclusive pet friendly?
Unfortunately, this all inclusive resort is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Playacar Palace All Inclusive?
We found 10 amenities for this rental. This includes pool, air conditioner, internet / wifi, parking, and laundry.
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