Holiday Inn Express Hotel & Suites Austin Downtown - University, an IHG Hotel
4.1
Excellent(728 Reviews)Hotel in Austin, TX
3-Star Hotel
Reasons to book
Includes essentialsPool, Kitchen or Kitchenette, Air conditioner and more
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About this hotel
Attractively set in Austin, Holiday Inn Express Hotel & Suites Austin Downtown - University, an IHG Hotel features air-conditioned rooms, an outdoor swimming pool, free WiFi and a fitness centre.
Amenities
Pool
Air conditioner
Kitchen or Kitchenette
Internet / Wifi
Fireplace
Parking
Laundry
Balcony or Patio
TV
Wheelchair accessible
Gym or Fitness Center
Family friendly
Map of Austin, TX
Available Rooms
1 King • 312 ft²
Sleeps 2
You'll be directed to Booking.com for availability & pricing
2 Queen • 355 ft²
Sleeps 4
You'll be directed to Booking.com for availability & pricing
1 King or 2 Queen • 312 ft²
Sleeps 2
You'll be directed to Booking.com for availability & pricing
1 Queen • 613 ft²
Sleeps 6
+
You'll be directed to Booking.com for availability & pricing
1 King • 419 ft²
Sleeps 3
You'll be directed to Booking.com for availability & pricing
$$$$
Reviews
4.1
Excellent(728 Reviews)100% verified reviews
4.1
Perfect for staying
Breakfast could be better
4.1
The location was very good and the breakfast was good.
Room was poorly maintained. Patches in the bathroom walls weren't even finished. No mention of $30/day parking fee when booked.
4.1
The service and facilities were great!
Very poor breakfast choices. No vegetables, no fruit. Super unhealthy options.
4.1
A localização foi boa para o nosso interesse. Também é próxima a vários pontos turísticos. Quarto amplo e confortável.
Do comportamento da recepcionista Alessia que não aceitou fazer nosso check-in com 40 minutos de antecedência e pediu para que esperássemos até as 15 horas para iniciar. Antes disso, quando faltavam 20 minutos para as 15h, chegaram três pessoas depois de nós , e ela fez o check-in delas antes do nosso enquanto esperávamos ao lado. Não falou nada, não pediu para eles esperarem e também não falou que iria fazer o nosso primeiro pois já estávamos aguardando. Também não gostei da falta de limpeza geral do hotel. Nos elevadores e corredores encontramos sujeiras, além de não terem efetuado a limpeza do nosso quarto em nenhum dia durante toda a nossa hospedagem que durou três dias. Tivemos que solicitar a reposição de toalhas e até papel higiênico! Apesar de havermos reclamado, nenhuma providência foi tomada em relação a limpeza do quarto e banheiro. O café da manhã é básico e repetitivo.
4.1
Localização muito boa. Razoavelmente confortável.
Poderia ter disponível kit para adaptação das tomadas elétricas. Os travesseiros não são confortáveis.
4.1
Limpeza e amenities
Pressão do chuveiro
4.1
Good facilities and offered a good breakfast
Linen on the bed was so thin it felt like it had been used.
4.1
Location was ok, but lots of vagrants in the vicinity
Vagrants
4.1
Good basic breakfast
Location requires walking a couple blocks off main streets through a “sketchy “ area.
4.1
Breakfast was good, hotel and pool areas clean. Staff helpful and polite with check in.
Nothing
4.1
A number of the staff were friendly and kind, particularly JoJo working on breakfast and Lilo on reception.
Rooms were a good size and clean.
The noise at 3am. There is a club across the road that plays music until 3am, we had to move rooms.
4.1
Bien, pero hubo un tema de desabasto en un día y eso NO me pareció justo
Que hay unos bares que en el fin de semana hacen demasiado ruido con la música y NO pude dormir bien hasta la hora que termina la música ya muy tarde!!
4.1
Very friendly front desk staff; let us check in early. Breakfast (included in the rate) was fine; plenty to get going in the morning. Underground parking felt secure. Fitness room was clean and equipment in working order. Mini fridge, coffeemaker, microwave and TV in the room all worked well, and our room was very clean plus furnishings were all in good shape. We didn't experience any issues with noise but earplugs were thoughtfully provided, and we were there during the week. Noise might be an issue during the weekends.
We were charged twice for parking we'd pre-payed (but was cheerfully fixed by desk staff) and we've been home for over a week and are still waiting for refund on the damage deposit they apply to the tariff. It took a LONG time for the water in the shower to warm up, and it didn't warm at all on our last day. Having coffee available in the lobby 24/7 would have been nice - what's provided in the room is minimal - plus a microwave at the breakfast bar to heat up muffins and lukewarm items. $30 per night for parking is no fun but sort of standard for downtown hotels all over the country; some charge more that.
4.1
Location was the only redeeming quality of this place.
The room was dirty - blood was on the floor, there was old toothpaste on the bathroom counter, dust and grime around the outer toilet bowl. Refrigerator had a terrible rotting smell despite being empty upon arrival. We were placed right by the elevators which make the most annoying bellhop noises. You should only place people there as a last resort.
4.1
Great location, clean rooms and common areas, good breakfast included. Easy to park near the hotel.
I didn’t like the fact that the room didn’t have any bottled water, as it is customary to find in any hotel. We’ve stayed in much cheaper places and they do offer water and coffee in the room. When we asked for water at the front desk, they dryly said we could buy some from their little snack market, and it was overpriced.
4.1
Excellent location
Value for money
Friendly and helpful staff
Complimentary breakfast
Good gym and pool
Noisy air conditioning - we had to change rooms in middle of the night as the unit went wrong
4.1
Staff excellent, helpful, friendly and accommodating. Karl on checking in was especially helpful. We had a large room with 2 very comfortable double beds.
4.1
Pretty much everything.
The breakfast was not that good and the breakfast finishes too early.
4.1
Location was great.
4.1
Sauber und für amerikanische Verhältnisse modern eongerichet. Frühstück klassisch leider auch mit Plastikbesteck. Beheizter Pool. In der Nähe einer Arche aber alles ok.
Plastikbesteck.
4.1
location
the room’s bathroom should be cleaned more properly
4.1
Very clean
Signs in parking garage were a little unclear
4.1
La habitación, la limpieza y la ubicación
Excesivo el cobro del parqueadero
4.1
Staff at check in and check out were very friendly. The process was fast and easy. Facilities were very clean.
I suggest bring your own pillows. The pillows were a bit stiff but beds were comfortable.
4.1
La chambre spacieuse et très propre.
Hôtel très bien entretenu avec de belles prestations.
Le parking dans l hôtel. La localisation.
Le chauffage bruyant.
4.1
Good service
Tasty breakfast
Good gym facilities
4.1
It exceeded our expectation for the price we paid. it was clean , breakfast is ok .. with protein , carbs and fruits readily available. Staff were great , friendly and good response .. ie extra towels etc.. There's always staff working, cleaning etc..
None , everything good
4.1
Only the location was good and it was clean.
The staff wasn’t good at all, they wouldn’t inform you regarding anything, they didn’t tell us about the breakfast hours, no water bottle was available in the room. No room service available too.
4.1
Very clean and staff was very friendly and helpful.
Breakfast was just okay.
4.1
The property exceeded my expectations for a moderately priced hotel. It was better than some 4-star hotels. It was very clean and well-maintained. The location was great. The front desk staff was very helpful.
4.1
Very clean great service .
Everything met my expectations very secure .
4.1
Das amerikanische Frühstück war gut. Die Lage Downtown war sehr gut. Schöner Außenpool.
Die Liegen am Außenpool waren nicht gepflegt.
4.1
Beds, breakfast
I was told I could let my car in the parking lot after some more hours after my check out time, but they didn’t specify there was a charge (which is fine) but I think if there’s an extra charge should be mentioned
4.1
Room very noisy and not quite. I request to change my room, but they didn't accept.
Front desk behavior, Noisy, bad experience on check in ,
4.1
The check in gal was very kind and helpful. When there was a room problem the front desk helped but see below for issues.
They advertised a party with food drinks and live music but when I arrived the only drinks were overpriced drinks with no alcohol in them at the companion property and same with the food. I had thought it would be like a Marriott happy hour where food and drink were complimentary for guests. Also there was no darkening shade in my room which I didn't notice until I was exhausted the first night and needing to relax. The desk sent up a maintenance guy who told me that was normal, turning on all the lights in the room to "show me" like that is how I would sleep, with all the lights on. Then he offered a new room and he would come backwith key, I packed my bags abut when he came back he said he was mistaken there were no rooms and the desk wanted me to go see them. I was too tired to walk down for just a conversation but when I called no one answered several times so I unpacked again, I decided to try one more time and they answered and said no, that wasn't normal on the shade, the tech was new, and they told him they did have a room down the hall for me. So, I repacked again and checked the shade before I gave the old key to the agent. Also, I am sure airport shuttle was included and why I was okay with the price I found high got this level of hotel but they said no and were a bit sarcastic and not sympathetic of the financial burden of an additional unexpected cost. Not for the last item but the same issue which took about and hour when I was exhausted, I think there should have been some concession. Also, people smoking pot at the pool were not stopped. Pool furniture was filthy.
4.1
Barely any hot water / room was extremely noisy
4.1
Clean, friendly
Too noisy
FAQs
How much does this hotel cost compared to others in Austin?
The average price for a rental in Austin is $344 per night. This rental is $53 less expensive than the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Holiday Inn Express Hotel & Suites Austin Downtown - University, an IHG Hotel. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Holiday Inn Express Hotel & Suites Austin Downtown - University, an IHG Hotel. Enjoy the water!
Is Holiday Inn Express Hotel & Suites Austin Downtown - University, an IHG Hotel pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Holiday Inn Express Hotel & Suites Austin Downtown - University, an IHG Hotel?
We found 12 amenities for this rental. This includes pool, air conditioner, kitchen or kitchenette, internet / wifi, and fireplace.
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