Hotel Caracol Puerto Morelos

3.8

Good(355 Reviews)

Hotel in Puerto Morelos

3-Star Hotel

Reasons to book

Free cancellationFull refund if you change your mind

Includes essentialsKitchen or Kitchenette, Air conditioner, Internet / Wifi and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Hotel Caracol Puerto Morelos is set in Puerto Morelos, within 29 km of Cancun Underwater Museum and 36 km of ADO International Bus Station. With a terrace, the 3-star hotel has air-conditioned rooms with free WiFi, each with a private bathroom.

Amenities

Air conditioner

Kitchen or Kitchenette

Internet / Wifi

Balcony or Patio

Family friendly

Map of Puerto Morelos

Nearby attractions

Available Rooms

2 Double • 96 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

1 Double • 96 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

1 King • 2 Double • 215 ft²

Sleeps 6

You'll be directed to Booking.com for availability & pricing

2 Double • 86 ft²

Sleeps 5

You'll be directed to Booking.com for availability & pricing

1 Queen • 96 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

$$$$

Hotel Caracol Puerto Morelos

$$$$

3.8

Good(355 Reviews)

Hotel in Puerto Morelos

3-Star Hotel

Reasons to book

Free cancellationFull refund if you change your mind

Includes essentialsKitchen or Kitchenette, Air conditioner, Internet / Wifi and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Amenities

Air conditioner

Kitchen or Kitchenette

Internet / Wifi

Balcony or Patio

Family friendly

Map of Puerto Morelos

Nearby attractions

Available Rooms

2 Double • 96 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

1 Double • 96 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

1 King • 2 Double • 215 ft²

Sleeps 6

You'll be directed to Booking.com for availability & pricing

2 Double • 86 ft²

Sleeps 5

You'll be directed to Booking.com for availability & pricing

1 Queen • 96 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

Reviews

3.8

Good(355 Reviews)

100% verified reviews

2.0

Feb 2024

ABUSOS EN IMPUESTOS QUE NO ESPECIFICA EN LA APP.

Tiene excelente ubicación

No respetaron el monto final de la reserva. Cobraron un sin fin de impuestos que no especifica en la APP.

2.5

Feb 2024

Nice place but noisy music at night

Room and hotel were fine.

From 8 to 11:30 Fri,Sat and Sunday a very noisy band was playing just behind the hotel, so if you like to sleep before that it's a serous deal breaker. Otherwise place is ok. Without the music it was quiet there.

3.5

Feb 2024

Good

Room was big, comfortable and clean. Staff was nice.

It was very noisy during the night

3.0

Feb 2024

Cheap price, cheap quality.

The best thing about the hotel was the roof terrace. Good location, easy check in, nice staff, clean. The location is also really good, only 2-3 mins from the beach & town centre with shops, cafés, supermarket & restaurants

If you want to sleep here, better get some ear plugs. I stayed in an upstairs room for the 1st night - there was loud live music playing at a bar nearby until at least midnight, then in the morning around 9 am I got woken up by very loud music playing from a construction site next door. I was able to change rooms upon request, the only one available was on the ground floor, the following night I didn't hear any music, but couldn't sleep for a while as I could hear the man in the room next door snoring, The room was also really dark as the window looked out onto a narrow alleyway between buildings.

3.0

Jan 2024

Une endroit correct pour dormir et prendre une douche

L’emplacement, la propreté,petit réfrigérateur.

Vue sur un mur de ciment. Pas suffisamment de meubles, pas de rangement, musique très forte le soir.

4.0

Jan 2024

Bien

Super emplacement, belle terrasse

Salle de bain pas ttes grande, le lit non plus

3.5

Jan 2024

Basic but ok

It was close to all amenities, shops, restaurants etc The shower was good , we had a quiet room. There was a little outside area on the 3rd floor - our room was also on this floor - that you could sit out on. Beds were ok. Little on the firm side but not too bad. A seperate room to hang your clothes. A large fridge in room

Very basic. Our Window looked out onto the wall of the hotel next door and was very close. No hooks anywhere to hang towels. Curtain was so thin and light wasn’t worth closing.

3.5

Jan 2024

Cama cómoda, buena presión de agua, para quedarse una o dos noches máximo.

Es un hotel muy sencillo, para que darse no más de uno/dos noches pero no creo que el precio lo valga ya que en las fotos los cuartos se veían más grandes. De igual manera, el internet nunca sirvió o el aire acondicionado y el staff en turno, no nos pudo ayudar.

5.0

Sep 2023

Excelente hotel

Súper limpio y cómodo

3.5

May 2023

it was perfect for one stop night

it was clean.

4.5

May 2023

Great

location

no coffee

1.0

Mar 2023

The place was very clean. if it hadn’t been for the owners of the restaurants nearby I would’ve been in trouble.

the rooms were exceptionally clean

no safe, no water, bed was horrible.

3.5

Mar 2023

Good

only 2 things worth mentioning. the beds were hard as a rock. we rested poorly because of this fact. the water pressure in the shower was very low. for us, we probably wouldnt stay again, but only because of the hard beds. everything else was ok, and the beds might not be a problem for others

see above

3.5

Mar 2023

I have stayed here 4 or 5 times. Consistently safe and clean.

location, comfortable bed

a little noisy

4.0

Mar 2023

reasonable price and great location

Our room was large and spacious and had a lot of shelves to stick stuff on. We changed from a much smaller room, which was very cramped, and had a window that faced another window. The rooms are all different. AC and hot water were good. Beds hard-ish, but not rock hard, but they all are in Mexico. Rooms were clean. I think they had recently renovated some rooms. Our first small room had new tiling and sink in the bathroom. I saw several rooms and none were the same, some better than others. The location of this hotel is great, right in the heart of PM, close to the beach, close to many great restaurants, bars, tour booking places, bike rentals, collectivos etc, a few blocks away from the big grocery store. There are several good breakfast places on the same block, a laundry 2 doors down, and a business that makes fresh juices a couple of doors away.

Wi-fi was useless, super slow dial-up like speed. My husband is a phone employee, and he tested the wi-fi at all the routers and they were all super slow. There is loud live music that plays in a restaurant on the next street behind the hotel every night, but the music is good, and we went over there and had a drink and food and enjoyed it. It does shut down by 11:00. Anywhere in this area will have loud music as this is where the restaurants are and they play music. Nothing the hotel can do about that. Ask for a room towards the front of the hotel if you don't want the music.

4.5

Mar 2023

Great place to stay in Puerto Morelos

A lovely little place in Puerto Morelos. The rooms are a good size and nicely decorated. The shower was great - good pressure and hot water! The staff were very kind and welcoming. We enjoyed the little terrace on the roof where you can bring some beers and watch the sun set behind the trees. The location is great - on the same road as lots of lovely cafes and just one block away from the town centre.

The only downside for us is there was loud live music coming from one of the bars behind the hotel which disturbed us all 4 nights we stayed. But of course there’s not much the hotel can do about this. Also it’s worth mentioning not all rooms are affected by this, just the ones towards the back of the property. My mum stayed closer to the front and wasn’t disturbed by the music. Also the bands usually stopped around 11pm so not super late.

2.0

Mar 2023

location was great and friendly staff but room was outdated and musty smell

staff were friendly and helpful

room was very musty and outdated

0.5

Feb 2023

had to leave after first night so bad

nice office folks

blood on sheets very loud music next door until 12:40pm mattress on concern platform pretty hard to sleep on. no hot water in bathroom sink!

2.5

Feb 2023

Not sorry I stayed, but glad it was only for 3 nights.

Room was OK, clean, had everything I needed. Location was suitable for me, for a few days - i.e. very central & easy to get to know the center of the town, easy access to everything. Staff were pleasant & willing to help, although a significant language barrier existed. I don't expect everyone in the world to speak English just because I do, but in a tourist area that appears to have large numbers of English-speaking guests I was surprised.

The fact that there was a window into the hallway was not pleasant but I got used to it. The fact that both the inside window and the large space between door & floor made it very noisy until late at night was not pleasant. Every sound - voices, footsteps, banging - was amplified into my room. The fact that the only outward-looking window faced a wall, probably less than a yard away, was terrible. No proper, natural light...absolutely nothing to see, not even sky to determine if the sun was shining. Poor! If I was charged the same as what other rooms with proper windows or a view are charged, then I was ripped off.

5.0

Jan 2023

Perfect for those who are on a budget , no unnecessary glitz. clean, new and comfortable rooms.

Clean , Safe, Easy access to everything . Professional friendly staff.

3.0

Jan 2023

Okay but other hotels close by are much better deals

Location, convenience

Dark room needs more lights, very poor WI-FI NO CLOSET OR ANY PLACE TO HANG CLOTHES

4.0

Dec 2022

fabulous place in the village

location was perfect, so close to the beach, restaurants and coffee shops. front desk and cleaners were so friendly and helpful, everything was clean clean clean. quiet area for sleeping but so close to the action. The patio area was lovely.

2 small issues for me: no face cloths in the bathroom and no hooks or closet to hang clothes in our room.

4.5

Dec 2022

Superb

Freandly staff, location, confortable.

2.5

Nov 2022

least favorite hotel during my month of travel

location was fine , it was clean

shower dripped continuously even after mentioning to staff, VERY noisy at night, felt a bit like in a cell with bars on window, couldn’t look out

3.5

Nov 2022

convenient place to stay at a good price

great location in Puerto, one block from the main road very comfortable mattress, clean, good quality bath towels, bottle of water in room good TV

room on 2nd floor was hard on my knees, no elevator no desk, shirt hanger rod, or shelves no place in shower to set soap or shampoo intermittent wifi

4.0

Oct 2022

Very good

Comfortable and quiet place, close to the beach and main shops, restaurants, etc.

I didn´t like the fact the windows were literally facing a wall

5.0

Aug 2022

Exceptional

the staff were great and the room seemed new and clean.

bit loud at night but not too bad

FAQs

How much does this hotel cost compared to others in Puerto Morelos?

The average price for a rental in Puerto Morelos is $297 per night. This rental is $158 less expensive than the average.

Is parking included with this hotel?

Parking is not specified as an available amenity at Hotel Caracol Puerto Morelos. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.

Is Hotel Caracol Puerto Morelos pet friendly?

Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at Hotel Caracol Puerto Morelos?

We found 6 amenities for this rental. This includes air conditioner, kitchen or kitchenette, internet / wifi, balcony or patio, and tv.

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Hotel Caracol Puerto Morelos

Hotel in Puerto Morelos

Reasons to book

About this hotel

Amenities

Map of Puerto Morelos

Nearby attractions

Available Rooms

Hotel Caracol Puerto Morelos

Hotel in Puerto Morelos

Reasons to book

About this hotel

Amenities

Map of Puerto Morelos

Nearby attractions

Available Rooms

Reviews

FAQs

How much does this hotel cost compared to others in Puerto Morelos?

Is parking included with this hotel?

Is there a pool at this hotel?

Is Hotel Caracol Puerto Morelos pet friendly?

What amenities are available at Hotel Caracol Puerto Morelos?

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