The Condado Plaza Hotel

3.7

Good(485 Reviews)

Resort in San Juan

4-Star Resort

Reasons to book

Includes essentialsGarden, Pool, Kitchen or Kitchenette and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this resort

Overlooking the Condado Lagoon and the Atlantic Ocean, this Puerto Rico hotel offers direct access to the beaches and provides exceptional amenities, including several on-site dining options.

Amenities

Pool

Air conditioner

Kitchen or Kitchenette

Internet / Wifi

Parking

Laundry

Balcony or Patio

Hot tub or spa

Wheelchair accessible

Beachfront or waterfront

Gym or Fitness Center

Garden

Family friendly

Map of San Juan

Nearby attractions

Toro Verde Adventure Park

39.8 mi

Las Pailas

39.3 mi

Balneario El Escambrón

1.2 mi

Luis Muñoz Marín Park

6 mi

Available Rooms

1 King • 387 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

1 King • 387 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

1 King • 387 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

1 King • 419 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

1 King • 312 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

$$$$

The Condado Plaza Hotel

$$$$

3.7

Good(485 Reviews)

Resort in San Juan

4-Star Resort

Reasons to book

Includes essentialsGarden, Pool, Kitchen or Kitchenette and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this resort

Overlooking the Condado Lagoon and the Atlantic Ocean, this Puerto Rico hotel offers direct access to the beaches and provides exceptional amenities, including several on-site dining options.

Amenities

Pool

Air conditioner

Kitchen or Kitchenette

Internet / Wifi

Parking

Laundry

Balcony or Patio

Hot tub or spa

Wheelchair accessible

Beachfront or waterfront

Gym or Fitness Center

Garden

Family friendly

Map of San Juan

Nearby attractions

Toro Verde Adventure Park

39.8 mi

Las Pailas

39.3 mi

Balneario El Escambrón

1.2 mi

Luis Muñoz Marín Park

6 mi

Available Rooms

1 King • 387 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

1 King • 387 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

1 King • 387 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

1 King • 419 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

1 King • 312 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

Reviews

3.7

Good(485 Reviews)

100% verified reviews

3.7

Oct 2024

Mi Viaje A P.R.

Todas Las Área pero La Habitación Comoda y Excelente Vista. MUY Excelente.

Bueno La TV que No se podía ver Muchos Canales

3.7

Oct 2024

I really enjoyed my vacation. I would come again.

Great location can walk downtown Condado Beachfront Ocean view access to beach, saltwater pool and a swim up bar

The rooms could be updated.

3.7

Aug 2024

Do not stay here

Housekeeper was nice

Smelled like urine, dead bugs in room, outdated. Pools and umbrellas were gross

3.7

Jul 2024

It's definitely not worth the $1400+ I spent in my 3 day stay

Accessibility to Old San Juan

Security guard next to the pool by the gate leading to the beach had no form of education. When we would walk past him and say, " Good morning, good afternoon, or how is your day going?" He would stand there expressionless 😑 as if no one spoke to him . We tried to greet him in English and Spanish, and the reaction was the same . Very mean person! The room was nice, but the sofa in the room was full of stains and dirty hallway, carpets leading to our room were very dirty and had large dry /stained water spot as if the entire hallway had once been flooded.

3.7

Apr 2024

Six days of fun in the sun.

The outdoor pool and connecting beach.

The mold smell

3.7

Apr 2024

Disappointing paradise vacation

Honestly was not impressed.

The staff when we checked in were rude and not helpful. The building is failing apart. It looks run down. Only 1 elevator worked in lobby. Rust, hard water stains were everywhere. It wasn’t a luxury hotel. It could have been at one point. Not to mention the area around it was not paradise. Abandoned buildings, sketchy things were happing. For lack of a better word it was ghetto.

3.7

Apr 2024

The room was clean but other than that, the hotel was no-frill and should NOT be a Hilton.

The women at the front desk could not be less helpful. They really didnt care to do anything beyond check you in andgive you a key. The beach was filled with locals who were disrespectful. A hotel like this should have its own private beach.

front desk people the cafe in the hotel was embarrasing- it was closed on random days and how does a cafe close from noon->3p every day? ridiculous

3.7

Apr 2024

Awful

The views from the room

Staff not welcoming or accommodating! Rooms were awful had to go from room to room to find a somewhat decent room. Charged my card for incidentals after I left that were paid once I checked out. Smell was awful. Pictures shown when booking was not the rooms given when we arrived actually showed rooms to the sister hotel across the street. Would never go back to this hotel even if it was free!

3.7

Mar 2024

It’s ok

The cleanest

No one told us about any restaurant or where anything was at in the hotel. The guy was not knowledgeable or friendly at the counter. That I paid in FULL and provided a credit card for $240 deposit and later that day they ran my card for $846.46. Why? No one or manager can explain. I ask if it paid in full and deposit holding who will run my card. NO ANSWER. No nothing . No friendly or helpful

3.7

Mar 2024

Too expensive for money expend

Customer service via phone was awful

See above

3.7

Mar 2024

Paid a premium to be on the beach, but the hotel was run down and staff were inattentive.

Great location.

Hotel was run down and outdated. Lobby and common areas were poorly maintained and had trash left in many areas. The room had mold in the bathroom, shower hardware was damaged and generally poor overall condition.

3.7

Mar 2024

I was excited to stay at Condado Plaza Hilton because the Ironman 70.3 race in Puerto Rico swim start was just across th

Fantastic location.

There was only one small elevator working, as the other was broken. One of our evenings there was no water for 5 hours and when the water came back it was brown and the next morning showers were cold. The included breakfast requires 1.5 hours because service is very slow.

3.7

Mar 2024

Mis pequeñas mini vacaciones🥰

Me encantó los alrededores del hotel, el área de la piscina, la playa que está al lado del hotel. Los cuartos super limpios y cómodos. Y el personal super lindos. Muchas Gracias!!!!

Todo bien

3.7

Feb 2024

It was certainly nice but not sure it was worth the cost.

The balcony, pool area and main bar

Hours for the food venues

3.7

Feb 2024

Overall, we had a good time, but there were disappointing aspects of the hotel stay.

The beach is public access, so get there early to reserve a spot. The folks that work there were great and work very hard. The pool has a great vibe with tropical music playing and the staff is friendly and works hard. There are technically four pools. One is a very tiny kiddie pool. One is a six foot saltwater pool. The pool with the swim up bar is 3.5 feet and has a volleyball net and a children’s slide. The last pool is the hot tub. The folks who work in the beach are also very kind and work very hard. The housekeeping staff was also very nice. It is nice that there is daily housekeeping. That hasn’t been the case in all of the past hotels we’ve stayed in lately. The staff at Cafe Caribe was very sweet and helpful. The breakfast was delicious. Besides our issue with the first night, three whole staff was very kind.

We requested adjoining rooms back when we booked the hotel in October for a February stay. When we arrived, we were told that there weren’t any adjoining rooms available. Then, we were told that our room was an adjoining room and they just needed housekeeping to clean up the room next door. We waited in one of the rooms into the evening (we tried to call for an update two times and no one answered the phone; we went down to the lobby twice and were told it was being taken care of). After four hours, we learned that there was somebody in that room and it was never an option. We then had to wait for them to clean up another room. It should be noted that the second room was also a potential adjoining room. With a little planning and care, this request could have been accommodated. The hotel was nowhere near full capacity. We were given $40 in breakfast vouchers for our troubles. The shower turns the bathroom into a huge puddle. The little shelves in the shower to hold your shampoo and conditioner were slanted, so the bottles kept falling off. It was difficult to come back from the pool/beach or after a shower on the tile floor because you felt like you were going to constantly slip. I understand that carpeting may not feel as clean, but the tiles were definitely a liability. The hotel lobby is beautiful, but definitely lacks an island vibe. Instead of playing any kind of tropical music, they play rock pop and jazz. One of three elevators was out of order for most of the week. The TVs are large, but they are not smart TVs. The channel offerings are limited. Some didn’t have any volume and some were very static looking. The hotel charges $35 per night per room plus tax for amenities including Wi-Fi, beach and pool chairs and umbrellas, daily recreational activities and use of pool toys. The Wi-Fi didn’t work for our week-long stay. I was told it was being upgraded and they wouldn’t get to our floor this week.

3.7

Feb 2024

It was a great place to stay one evening before heading to the cruise port.

The convenient location and the customer service was top notch. The pool bar was exceptional.

Nothing

3.7

Feb 2024

Will not stay here again

Overpriced

Rooms are not updates and only 1 elevator working

3.7

Feb 2024

Adequate but all articles sold were very expensive. i.e. Cheap Bottle of white wine in store $70.

quiet ocean front property. Wonderful personnel.

Much of the space was closed. People checking in and out were delayed .

3.7

Feb 2024

Me encantó

El personal, las instalaciones y la ubicación

La plancha, estaba quemada y manchó mi blusa

3.7

Feb 2024

Ei vastinetta hinnalle. Emme tule toista kertaa.

Puhdasta

Kaupoissa ja baareissa oli kalliit hinnat juomissa ja ruuissa. Vaimoni odotti aamupa tilausta alakerran ravintolassa aamulla yli 45 min ja tilaus oli vain munakas. Moni muu asiakas hermostui ja lähti pois sieltä kun ei ruokaa tullut.

3.7

Feb 2024

Not worth the expense!!!!!!

The slide in the pool

There was no WiFi for the room. The water was tepid at best. We were given a room with a bath without a plug after repeatedly asking for one each day we were only given one on the day of departure! The gym was in a meeting room with no direct showers/changing room. There was no room service available.

3.7

Oct 2023

Good

Breakfast was good. We enjoyed it.

The hotel was not what i expected. It looked better online

3.7

Sep 2023

Would return when construction is over, worth staying.

Hotel location was convenient

Rooms were very dated. Construction outside the hotel was not advertised. Very noisy at night

3.7

Sep 2023

Okay stay

The location the staff the beach area

Problems with elevator only one was working, the bathroom in our room the Faust was liking making dripping noise

3.7

Aug 2023

It was a decent stay but not sure if it was worth the price.

The location

The door to our room kept getting stuck

3.7

Aug 2023

Everything was wonderful

View and location was great

N/A

3.7

Aug 2023

Great

The location and the combination of sea and pool.

Everything was good. They need more fish in the water tank.

3.7

Aug 2023

Exceptional

Beautiful property pool and beaches great family vibes would recommend and will be back

3.7

Jul 2023

Passable

My kids loved the water slide.

Hallways were stinky like pee and marijuana. Loud rap music and lower class crowd smoking by the pools, and pool area was a bit grimy overall. Drinks are also overpriced. $10 for smoothies without real Fruit

3.7

Jul 2023

Needs to be closed down for renovations

The staff

Beds, mold mildew lounge chairs smell doors falling off hinges from humidity Damp Beds mold on ceiling. Gross everything was damp smelly and mold

3.7

Jul 2023

Very good

The choices were limited. I would've like to see a traditional Puerto Rican menu.

I would have love to see more traditional foods available

3.7

Jun 2023

Excellent location. The swimming pools great. the staff on the beach eager to set you up.

The breakfast was just OK. I got what I ordered. the staff was excellent, super. The front desk, the cleaning staff, the security staff, all very friendly and helpful. the location was perfect. My wife and I had an excellent stay at your Hilton Plaza. I will return. thank you

I enjoyed my stay. No complaints. Not your problem but, the streets really need some work.

3.7

May 2023

Excellent experience!

The hotel was gorgeous and the staff was exceptional.

The room was recently remodeled and everything was comfortable and beautiful

FAQs

How much does this resort cost compared to others in San Juan?

The average price for a rental in San Juan is $270 per night. This rental is $78 less expensive than the average.

Is parking included with this resort?

Yes, parking is listed as an amenity at The Condado Plaza Hotel. For more information, we encourage you to contact the property about where to park.

Is there a pool at this resort?

Yes, a swimming pool is available for use at The Condado Plaza Hotel. Enjoy the water!

Is The Condado Plaza Hotel pet friendly?

Unfortunately, this resort is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at The Condado Plaza Hotel?

We found 14 amenities for this rental. This includes pool, air conditioner, kitchen or kitchenette, internet / wifi, and parking.

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The Condado Plaza Hotel

Resort in San Juan

Reasons to book

About this resort

Amenities

Map of San Juan

Nearby attractions

Available Rooms

The Condado Plaza Hotel

Resort in San Juan

Reasons to book

About this resort

Amenities

Map of San Juan

Nearby attractions

Available Rooms

Reviews

FAQs

How much does this resort cost compared to others in San Juan?

Is parking included with this resort?

Is there a pool at this resort?

Is The Condado Plaza Hotel pet friendly?

What amenities are available at The Condado Plaza Hotel?

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