La ubicación muy centrica y las habitaciones muy limpias.

La habitación poco pequeña para ser una triple. Pocos ascensores para la dimensión del hotel.

Location

Tiny lift, rude staff at the bar, blanked me for 10 mins at the counter initially, then told me that even though I was given a card for 30% off my food, it wasn’t valid, then it was only valid for food not drinks (after an argument). Poor level of service

Det lå sentralt og hyggelig betjening

Rommet var kaldt fikk ikke opp varmen, og det var støv i taket, det var skit oppover veggene

Location, decently friendly staff

Half of the elevators were not working causing a massive delay and multiple lines of people waiting to squeeze into an elevator. The lock battery for my room suddenly died and we were stuck outside on the floor waiting for assistance which eventually came but still was a great inconvenience with no compensation on that incident which is expected from a 4 star hotel.

God størrelse på rommet og god frokost

Måtte gå en evighet for å komme til rommet

Location. Very central to attractions, Oxford Street, public transports, local amenities, coffee shop located round the corner and everything is very convenient.

Housekeeping. Went out come back to same mess. Same cups, no replacement of new glasses and other utensils for tea and coffee.

They didn’t change the bed sheets for the whole stay time .. and they’re so late in cleaning the room

The elevators are always busy and not working The smell of the lobby They charge for the the early check in and late check out The stuff are not friendly.. I barely saw them smiling or try to welcome you !! The fire alarm is insane

Three separate beds for the adults Excellent breakfast with lots of choice Complimentary mini bar - quite unusual these days and very nice.

N/A

Hash browns

Coffee machine didn’t work

Aangenaam hotel op ideale locatie. Vriendelijk personeel

Heerlijk uitgebreid ontbijt Grote kamer. Koffie en thee mogelijkheden op de kamer. Vrij gebruik van minibar Lekker bed Goede ligging

Weinig liften en weinig goede trappen. Hier wordt aan gewerkt hebben we begrepen Jammer dat er gevraagd wordt om het hotel meer groen te maken; niet de handdoeken elke dag te laten wassen. Maar elke dag werden toch alle handdoeken vervangen. Jammer

Beliggenheten

Ac fungerte ikke, ga beskjed men fikk ikke fikset det eller nytt rom desverre

Clean bed

No service mindset as the receptionist said either u take the offer or not take the offer. Without informing me, someone packed my stuff and not to explain me why. Gave me the wrong key to open the room with someone already moved in.

located near hyde park and oxford street,easy to get around a lot of the areas that i was visiting.the room was comfortable and warm ,staff were very friendly and accomodating

Location was exceptional, staff were great, so friendly. Rooms were FANTASTIC with all the extras. Complementary crisps and cans of coke, coffee machine in room! Highly recommend.

Limited elevators, but they appear to be working on that.

Friendly and helpful staff throughout the site

Not enough lifts

The manager was great. Staff members were below expected service level.

All staff were friendly and helpful. The cleaners all said good morning & with a smile that felt genuine. The restaurant staff were all very helpful. Location is fantastic, Bond St, Regent Street, Marble etc all within walking distance.

Lift were being refurbished. On arrival the hotel had notices explaining this & apologising for any inconvenience. Fair enough. However only 2 small lifts, waits were long and you had to travel ‘up’ to go back down to lobby, the lifts were packed from other floors on decent. We decided to take the stairs, we were on the 4th floor, got to 2nd floor there was a gate blocking stairs access any further? We exited on 2nd, sign said this way for stairs to lobby & were led on a labyrinth around the 2nd floor. Found stairwell, only to go 1 flight down & met with gates again? Another tour of the 1st floor to find stairwell that finally led to lobby. It would have been quicker to wait the 10 mins for a chance a the lifts! Appreciate hotel refurbishing, but lifts & stairs were chaos. Finally breakfast was very disappointing, no non diary option, croissants stale, queue for hot drinks machine. Food area was too small for number of people staying.

La ubicación y la amplitud de la habitación. Bastante limpio aunque la moqueta tenía mucho trote.

El hotel es enorme y solo tenía 2 ascensores. Se tardaba mucho en que llegara y venía hasta arriba de otros huéspedes.

Bom. Um justo custo beneficio

Good breakfast and good sized room

Queuing for the lift

Staff, location, breakfast, good size rooms, bathroom good, clean rooms

Have to wait 2-10 minutes for an elevator to arrive. Sometimes you give up and just take the stairs, which are NOT located close to the elevator.

Room was clean, small but ok. Location was good.

Room was a really long way from the lifts, anyone with mobility issues would struggle. The lift situation is unacceptable, only 2 small lifts and we were on the 7th floor so walking wasn’t an option with luggage. We waited 10 mins to squeeze into a lift on check out. Room was noisy with window open.

Staðsetningin, betri stofa, rúmgott herbergi, þægileg rúm og sturta, góður matur.

Það var ekkert sem mér líkaði ekku. Við áttum öll góðan tíma.

Perfekt location at the end of Oxford Street and 100m from the underground. The hotel needs to mark their stair locations better as all are hidden by doors with fire exit but in general very good value for money. Staff were all friendly and very helpful.

Super beliggenhet. Super service. Rommet var stort og flott.

Eneste som var negativt var heisen, veldig treg heis som vi brukte mye tid på å å vente på. Frokost kunne gjerne være inkludert i pris.

الموقع ممتاز

المصعد يحتاج زيادة عدد لكثافة ساكنين الفندق

Good location, clean and modern

Only 2 lifts that were very busy at times. Easier to use the stairs as fortunately we were only on the 3rd floor. If we had been 6th or 7th floor this would have been annoying.

The location

Only two lifts for a 700 room hotel!

Friendly service, great value for money, room upgrade was excellent with a great view

Bath was a bit small

Bästa läget nära Oxford street. Det var rymliga rum och sköna sängar.

Två hissar för ett så stort hotell gjorde att man fick vänta länge för att ta sig från och till rummet. Frågade om trappor men fick fel information av personalen så det gick inte att gå i trappor hela vägen ner från sjätte våningen.

Spacious rooms, great, comfy bed, quiet. Friendly staff. Great location. Nice bar & grill. Good breakfast.

Unable to adjust the water in shower. Scalding temperatures even after a maintenance man had been. Long wait at busy times + 10 minutes for the lifts, only two for such a big hotel. Television kept switching off, terrible signal. Lacking veggie/vegan option at breakfast. The hotel is undergoing a refurb which in certain areas is needed.