ITC Grand Central, a Luxury Collection Hotel, Mumbai
4.4
Excellent(1,513 Reviews)Hotel in Mumbai
5-Star Hotel
Reasons to book
Free cancellationFull refund if you change your mind
Includes essentialsGarden, Pool, Air conditioner and more
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
About this hotel
Located in Parel Mumbai, ITC Grand Central, a Luxury Collection Hotel, Mumbai features rooms and suites with city views.
Amenities
Pool
Air conditioner
Internet / Wifi
Parking
Laundry
Balcony or Patio
Hot tub or spa
TV
Wheelchair accessible
Gym or Fitness Center
Garden
Family friendly
Map of Mumbai
Available Rooms
Executive Club Exclusive
1 Queenย โข 312 ftยฒ
Sleeps 2
You'll be directed to Booking.com for availability & pricing
The Towers with Lounge Access
1 Queenย โข 333 ftยฒ
Sleeps 3
You'll be directed to Booking.com for availability & pricing
ITC One with Lounge Access
1 Queenย โข 538 ftยฒ
Sleeps 3
You'll be directed to Booking.com for availability & pricing
Executive Club
1 Queenย โข 312 ftยฒ
Sleeps 2
You'll be directed to Booking.com for availability & pricing
Executive Club King Room with Skyline View
1 Kingย โข 312 ftยฒ
Sleeps 2
You'll be directed to Booking.com for availability & pricing
$$$$
Reviews
4.4
Excellent(1,513 Reviews)100% verified reviews
4.4
Staff courtesy food...interior
Nothing
4.4
This hotel is spotless and very well-maintained. The architecture is a beautiful colonial-style building. Staff were very helpful and ready to help. Breakfast had many selections. We tried the South Indian restaurant in the hotel for dinner and the food and service were amazing.
Nothing.
4.4
Letโs start with the fact that we are staying here for the past 17 days straight (some through booking and some direct) and are looking to extend for a day or two more and have not got a very positive response/solution from the reception team today so I have left the hotel in a bad mood and stress today.
Now First of all the positives: for us it has been the people. Manoj at the reception has been beyond EXCELLENT! We checked in as we had a family emergency with just day and night long hospital visits and were in extreme stress. He not only made sure we had the best in terms of hotel facilities but also ensured we had nothing to worry about from the hotel booking perspective. Our trust in him is unshaken and we as a family thank him from the bottom of our hearts! Shubham and Sarvesh, we had only one dealing with but again, they put us at ease and were so amazing at easing out our stress. So Thank you!
The Hornbys team has gone above and beyond for us. Fabian and his team like Hemant and Urfan always took good care of our needs and probably know our food habits by heart ๐
The hotel facilities are good too, although I couldnโt use much of it personally.
The negative for us: the people!
I know it is ironic but in a same hotel, some employees can be so emphatic and some not understanding the situation at all is beyond me. Perhaps it has nothing to do with the training but about the person. Not so much understanding/empathy from Bhavna, Shabana and Mahesh/Manish (not sure of the name) Here is to hoping people like Manoj are promoted and can teach a thing or two to people about Customer Service and empathy.
4.4
Thatโs
Extremely
4.4
The room was nice and clean
Downloading the services manual which was not bright enough on my mobile
4.4
All Services - Breakfast, the room was the best and so dinner was scrumptious
4.4
Friendlyness
More business than pleasure
4.4
The room was comfortable and staff very accommodating
Can improve the breakfast. It had mostly Indian foods. It also lacked space. Was quite overcrowded.
4.4
Not much
Gave my prepaid room away and forced me to take a smoking room on check in. Blocked my key on check-out date so I had to run up and down to regain access to my room, leading to a delay in getting to the airport. Perhaps they are used to a certain kind of clientele so they take their guests for granted and don't trust them at all.
4.4
ืืืืื ืืคื ืืคื ืื. ืืืืจืื ืืืืฆืขืื ืืืื - ืืืืืื ืฉืืืืื ื ืืืขืืืจื ืงืืืคืื ืืฉืืจืืช ืืืืชื.
ืืจืืืช ืืืงืจ ื ืืืจืช. ืื ืืฉ ืืืืืจื ืืืื. ืืขืจื ืื ืืื ืืืื ื ืขืืืจื ืืฉืคืืช ืื ื ืืืื ืืืื ืืื ืืืืื.
ืืฉืจืืช ืืืืจ ืืืืื ืืืืื ืืขืืื.
ืื ืืงืืืื ืืืชื ืืื ืืกื ืืืืื ืขื ืฉืชืื, ืืืจืืช ืืืื ืืืื. ืืืื ืืืจืืื ืงืจืื. ืืงืืฆื ืื ืขื ืืืืืืืงื (ืืืื ืืืงืจื - ืืืื ื ืืืื 1). ืืจืืืช ืขืจื ืืงืจื - ื2300 ืจืืคื ืืืื. ืืฉืืฆืื ื ืืืืืื ืืืฆืขื ืื ื ืืื ืืช ืืืื ืืงืจื ืืฉืื ืืชืขืืคื - ื2730 ืจืืคื. ืื ืื, ืืฉืจืื ืฉืื ืื ื ืืืื ืืืืืืจ, ืขื ืคื ืืฆืขืชื ืืืืื ืขืืืจืื ื ืืกืขื ืฉื ืืืืจ ืฉืขืื 362 ืจืืคื.
4.4
Excellent service and staff very helpful, especially Ms Shabana at Reception.
Service boy in restaurant did not serve the food I requested at breakfast, but I understand there were many guests and sometimes someone does forget. That is excusable. At time of booking, the conditions mentioned free access to lounge but Frederick lounge allows a free drink only if you buy one
4.4
Location of the hotel and the view from the room.
Toiletries were not adequate.
Buffet breakfast had almost same menu everyday.
4.4
Hotel Location, Staff was courteous.
Was on 15th floor and the outside looks were that of apartments with clear Visibility between our rooms.
4.4
Excellent location & good breakfast
Toiltarires were poor
4.4
so so
not much to do
4.4
Located in Parel which is quite central . Not far from the mall and some of wonderful restaurants.
What stood out the most is the very pleasant security team, the Front office and Concierge team who all went out of their way to assist at every stage .
A smaller Fabelle ( so you could miss out some of their finest chocolates and other concoctions) . Rooms could be a little upgraded and beds could do with newer and better linen and the bathrooms should have carried better and more amenities.
4.4
nothing
I was wrongly charged...my payment of bookings failed..and I hence booked another property with bookings...5 days out the property with whom my payment failed....deducts the room tariff from my credit card,...this is kinda unprofessional
4.4
the campus is well laid out looks attractive
the lawns are at the back. the gym is at 2 levels
4.4
Everything especially Point of View lounge at 30th floor
Nothing in particular
4.4
functional
4.4
amazing location, centre of the city
shower drainage was clogged
4.4
They have not provided me with GST bill - NIVEN TECHNOLOGIES LLP . GST NO 27 AANFN0005D1ZR
4.4
Travelling to Mumbai & staying in the same property since last 10yrs ,i find it's an achievement
FAQs
How much does this hotel cost compared to others in Mumbai?
The average price for a rental in Mumbai is $55 per night. This rental is $46 above the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at ITC Grand Central, a Luxury Collection Hotel, Mumbai. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at ITC Grand Central, a Luxury Collection Hotel, Mumbai. Enjoy the water!
Is ITC Grand Central, a Luxury Collection Hotel, Mumbai pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at ITC Grand Central, a Luxury Collection Hotel, Mumbai?
We found 12 amenities for this rental. This includes pool, air conditioner, internet / wifi, parking, and laundry.
Explore similar vacation rentals in Mumbai
Explore all rentals in MumbaiMumbai travel inspiration
Read our blogGuides
Top Things to Do in Miami: From Beaches to Culture
Guides
The Best Things to Do in Orlando: Attractions, Food, and Family Fun
Guides
Things to Do in Galveston, Texas
Guides
Top Things to Do in Myrtle Beach
Guides
Ski Trip Packing List: What to Bring Skiing or Snowboarding
Trends
VacationRenter Holiday Travel Trends 2023
Featured Rentals
Architectural Vacation Rentals: Experience the Beauty of Unique Properties
Featured Rentals
Sustainable and Eco-Friendly Vacation Rentals Around the World