Iberostar Waves Tucán

4.1

Excellent(232 Reviews)

Resort in Playa del Carmen

5-Star Resort

Reasons to book

Free cancellationFull refund if you change your mind

High-end valuePrice for this property is higher than average in the area

Includes essentialsGarden, Pool, Air conditioner and more

About this resort

Facing the beachfront, Iberostar Waves Tucán offers 5-star accommodation in Playa del Carmen and features a garden, terrace and restaurant. Among the various facilities of this property are a bar, water sports facilities and a tennis court.

Amenities

Pool

Air conditioner

Internet / Wifi

Parking

Balcony or Patio

Hot tub or spa

Wheelchair accessible

Beachfront or waterfront

Gym or Fitness Center

Garden

Family friendly

Map of Playa del Carmen

Nearby attractions

Available Rooms

1 Queen or 1 King • 376 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

1 Queen or 1 King • 376 ft²

Sleeps 3

You'll be directed to Booking.com for availability & pricing

1 Queen or 1 King • 376 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

1 Queen or 1 King • 376 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

1 Queen • 376 ft²

Sleeps 1

You'll be directed to Booking.com for availability & pricing

$$$$

Iberostar Waves Tucán

$$$$

4.1

Excellent(232 Reviews)

Resort in Playa del Carmen

5-Star Resort

Reasons to book

Free cancellationFull refund if you change your mind

High-end valuePrice for this property is higher than average in the area

Includes essentialsGarden, Pool, Air conditioner and more

About this resort

Amenities

Pool

Air conditioner

Internet / Wifi

Parking

Balcony or Patio

Hot tub or spa

Wheelchair accessible

Beachfront or waterfront

Gym or Fitness Center

Garden

Family friendly

Map of Playa del Carmen

Nearby attractions

Available Rooms

1 Queen or 1 King • 376 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

1 Queen or 1 King • 376 ft²

Sleeps 3

You'll be directed to Booking.com for availability & pricing

1 Queen or 1 King • 376 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

1 Queen or 1 King • 376 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

1 Queen • 376 ft²

Sleeps 1

You'll be directed to Booking.com for availability & pricing

Reviews

4.1

Excellent(232 Reviews)

100% verified reviews

4.5

Jun 2024

The place is beautiful. You have tons of animals running around. The Beach and the Jungle all in one

It was awesome!

The Greek restaurant was not good

3.5

Jun 2024

Lindo. Aceptable y cómodo

Las albercas, los restaurantes, animación y la playa. Todo bien, solo que el precio me pareció un poco más elevado que el promedio de otros hoteles similares.

Que la reservación la hicimos con un bebé y no consideraron habitación en planta baja, tuvimos que subir y bajar la carriola por las escaleras todos los días 🫠 El frigobar de la habitación no enfriaba

5.0

Mar 2024

Ótima estadia, comida muito boa e com bastante variedade, pessoas muito simpáticas

Pessoas muito simpáticas e prestáveis, comida excelente e variada

Podia ter um pouco mais de atividades para se fazer por iniciativa própria, ou seja fora dos programas de atividades

5.0

Feb 2024

Excelente opción para descansar

El hotel tiene todo para pasar unos días descansando. La playa es muy linda, y esta todo dado para disfrutarla. La habitación, si bien un poco antigua es cómoda. Uno de nosotros es celíaco y la chef Alejandra se ocupó de que tuviera opciones para todas las comidas. Hay actividades como yoga, zumba y juegos todos los días, así como espectáculos.

No todo el personal gastronómico entendía que era exactamente la celiaquía, por lo que tuvimos que aclarar un par de veces pero al final conseguimos comida apta.

5.0

Jan 2024

INCREÍBLES VACACIONES

Pasamos unas increíbles vacaciones con la familia, los restaurantes muy ricos y variados, a pesar de que el hotel estaba lleno, no hacíamos fila, pues tienen gran capacidad, la playa es divina, no hay sargazo y estaba muy limpia, los camastros escasos (estaba lleno el hotel) , hay que apartarlos a las 8:00 am, sino ya no alcanzas, había actividades para mis hijas adolescentes y se divirtieron mucho, la estancia en general fue de los más placentera, Las habitaciones sencillas pero muy limpias y cómodas, superó mis expectativas. Lo recomiendo al 100%

Tuvimos un problema al momento del check in, no nos querían dejar ingresar a nuestra habitación pues como el pago se había hecho por medio de booking.com, ellos exigían la tarjeta, estado de cuenta y el INE de la persona titular de la tarjeta con la que se había hecho el pago, y no lo llevábamos y en la confirmación que recibimos de booking.com, no nos especificaron que debíamos llevar esa documentación. Como el pago se hizo con otra tarjeta diferente a la de los que nos hospedábamos, nos querían volver a cobrar toda la estancia si no les dábamos esos documentos. Yo los hubiera llevado sin problema de haber sabido, pero llegamos al hotel a las 2:00 am , por lo que a esa hora nos fue imposible contactar al titular. Al final se compadecieron y nos dieron oportunidad de entregar esos documentos a las 3:00 pm con la condición de que sino los entregábamos , nos cobrarían la estancia nuevamente. Pudimos conseguir los documentos, pues pagó un buen amigo de nosotros con su tarjeta, pero nos hicieron pasar un muy mal momento. imagínense que por algún tema ajeno a nosotros no hubiéramos podido localizar al titular, hubiéramos tenido que volver a pagar todo. Booking.com, debería avisar CLARAMENTE que debemos llevar esos documentos , para ir preparados,

4.5

Jan 2024

Great place for families. Jungle is the best. Food by the pool can be improved.

Hotel facilities are great; the jungle is excellent. Beach is beautiful and bar services around are very good.

Restaurants close early. You are not allowed to take food our of the restaurants. No snacks; impossible to have some drinks with snacks outside restaurants. Restaurants were already packed during my full stay the minute after I arrive to the hotel.

4.5

Jan 2024

Bien

Limpio

Cobraron la noche y llegamos a la madrugada del día siguiente

5.0

Oct 2023

descanso y entretención

todo

nada

4.0

Sep 2023

A praia é linda, a alimentação é boa e o resort segue como os outros. Serviço padrão.

A praia linda e o mar também. Só não conseguimos sombra em nenhum momento. Alimentação boa. Serviço de quarto bom e limpeza. Shows a noite bacanas. Preço um pouco salgado pelo serviço que oferece. Bastante natureza no hotel.

Cerveja na praia ruim e quente. Drinks ok. Você vai para a praia e não tem guarda-sol para ficar. As pessoas jogam suas toalhas para reservar a cadeira e nem estão na praia. Pagamos caro no resort para não ter direito de um guarda-sol. E isso foram todos os 8 dias que fiquei lá. Se eu for em um quiosque ao lado, com certeza me servirão um guarda-sol.

5.0

Sep 2023

Es war ein rundum gelungener Aufenthalt!

Das Essen war in allen Restaurants sehr vielseitig und abwechslungsreich, das Personal sehr aufmerksam und freundlich! Der Dschungel in der Mitte der Anlage ist schön angelegt und die Affen besuchten uns manchmal auf dem Balkon.

2.0

Jul 2023

very disappointed and poor value for money. won’t be returning

the natural surroundings were lovely

on arrival our allocated room was not what we booked and was in dire need of refurbishment and a deep cleaning even though they informed us that we had been upgraded. To get a standard sun bed you would need to be up at 7am to get one. When we explained about the room, the staff at reception were sympathetic and outlined this was not uncommon for guests to be unhappy with the outdated rooms. In the end we had no alternative but to upgrade our room and join their star preferred club just to have a renovated room and to have access to a sun bed. it felt like everything was an up sell and became an expensive trip for an average stay. We had already spent a couple of weeks in Mexico and this was by far the worst value for money we experienced. definitely does not deserve a 5 star rating.

5.0

Jul 2023

The BEST Vacation Ever!

This was an exceptional vacation. It was perfect in every way imaginable. Every staff member that I came in contact with treated me like family. I was greeted warmly when I checked in. I upgraded to a Caribbean Sea front room and I can truly say I was literally living on the waterfront for a week. Well worth the upgrade cost! My room was cleaned every day and the ladies went above and beyond in their service. The entire resort was spotless. Cleaning, landscaping, smiles, entertainment. Every day exceeded the previous one. The food displays at the buffet were over the top fabulous. Soufflés, cheeses, breads, salads, carving stations, paella. cheeses. I could go on and one. Food non stop. The reservation dining experience was on par to anything I have eaten in Philadelphia, New York or San Diego. Seafood was so fresh. The BBQ was reminiscent of some of the finest halls in Brooklyn, Austin or St. Louis. I truly loved everything about Iberostar Tucan!

4.0

Jun 2023

Medium sized nature reserve to enjoy the beach and some jungle

Despite small beach area and some seaweed, it's a great place to enjoy the ocean - nice sandy floor, pleasant waves, and clean water. This is also a habitat for multiple animal species, as well as lots of peacocks on the property.

Chasing open places to eat, guarding beach towels and cards, and getting all sorts of lame excuses why you can't book a restaurant for dinner gets old really fast.

5.0

May 2023

Exceptional

One of the best hotels i have ever stayed for vacation. Very good food in Buffet Restaurant Tulum. Saff of all departements are extreme friendly and work hard. Pool and Jungle are amazing. Entertainment Team is on fire every day. I also had a good time at the Swim Up Bar. Perfect place if you want to relax as well as if you wanna have fun

Rooms are okay but old.

4.5

Feb 2023

We loved staying there and would do it again.

Easy to walk around and the paths in the jungle with all the birds and animals.

nothing.

4.0

Feb 2023

a good getaway

beautiful grounds, fresh good food, clean and very friendly

Long time to fix small but not critical issues in the bathroom; bathroom needs some renovation

4.0

Jan 2023

Very good

the beach

drinks

4.5

Oct 2022

Superb

we again enjoyed staying in Iberostar tucan. Staff was amazing and helpful like always, food was fantastic. they did some improvements since last year and it was nice to see. beach and pool area are really great. day entertainment and activities were enjoyable.

we think that there are not enough options of kids friendly and non alcoholic beverages. everything is full of sugar and just too sweet. our daughter did not like anything and we also didn’t like those unhealthy drinks. fresh fruit juices would be perfect. kids club is a bit poor, and kids evening disco and evening shows were really bad. such a disappointment,as last year it was much better.

2.5

Aug 2022

Could have been better

Noisy room. The environmental change to no paper created problems. What restaurants are open and when.

3.0

Aug 2022

Nice resort with great amenities and food, the way it is managed does not make for a comfortable stay and we won’t visit

Nice amenities, resort lay-out, good food with a lot of variety, and attentive bar and restaurant staff.

Need to wake up early and secure a sun bed. Around 7:30 AM all are taken and staff is not enforcing ‘rule’ to not reserve beds. Same goes for smoking, which is only allowed in certain sections but is not enforced. Not even when people smoke in the pool, we saw staff walking by and friendly greeting those that were smoking. Reception staff not attentive at all. Apparently our electronic room lock broke which led another hotel guest walk into our room (by mistake) while my son was sleeping. This was not taken serious at all. No apology or even sign of understanding this caused stress. Had to call several times and got lied to staff was on their way or already there to fix the lock. We have heard very similar complaints from other guests who’s AC broke down, very troublesome having a baby who needs to sleep. Kids animation focuses on smaller children with most of language spoken being Spanish. There was not much to do for kids in 8-13 range, in contrast to what is advertised. We have had a very satisfactory stay at this resort 15 years earlier but the way it is managed now makes we will not visit again and also don’t recommend to others anymore.

4.5

Aug 2022

Superb

+ Great food: buffets were lavish and well taken care of + Nice well kept garden with lots of animals + Friendly staff + Location close to Playa del Carmen + Mosquito repellent available in the room

- Rooms are outdated - Constant soliciting at the beach for massages, jet ski, parasailing, excursions, etc, etc... - this is the case in many hotels at the Riviera Maya area, but it is nonetheless quite annoying

4.0

Jun 2022

Aspects of the property are tired and could use updating. Food excellent. Staff fabulous.

Breakfast choices were excellent as was location.

It would have been nice to easily pick up coffee to go without going to the restaurant.

4.0

Jun 2022

REAL NICE

TESTED + FOR COVID THEY PUT ME UP FOR 5 DAYS AND TRAETED REAL GOOD FOOD , DRINKS ,ROOM SEVICE AND A DOCTOR

4.5

May 2022

Great experience and beautiful place.

The hotel is really beautiful and comfortable the location is just perfect, the staff was really nice as well and finally the food was surprisingly good considering it's an all inclusive.

The service before arrival wasn't good, I sent emails that never answered me and they hung up the phone more than once when calling. The hotel is a 5 starts but the rooms are not, I went with my family therefore I had the chance to see 4 different rooms and all of them where quite old and neglected.

5.0

May 2022

Exceptional

Amazing staff, beautiful grounds, great shows!

Would have been nice if the hotel had a shuttle to pick us up from the airport. It was hard to get a lounge chair by the pool.

2.0

Apr 2022

overcrowded location

The buffet food was ok.

A guest died at the pool. the lifeguard and staff seemed inadequately prepared to assist the hotel guest who went through the medical emergency.

4.0

Apr 2022

Very good

Food, outside resort and the jungle area

The fact that sunbeds at the beach and at the pool were not enough and people were occupying them very early in the morning with towels without actually using them... Room furtniture quite old

3.0

Mar 2022

Pleasant

diving

food

4.0

Nov 2021

Met expectations for 4 star, fell short of 5 star due to food offerings.

Food was on par with buffet options found on a cruise. The grounds were very well taken care of. My trip to the spa was quite refreshing and relaxing.

I wanted a good quality steak like a filet mignon. They should offer a premium dining capability. The tropical area between the lobby and pool is nice, but very difficult to walk through for those with hip/knee or other challenges. Walking on the service path adds to the distance for those with mobility problems.

FAQs

How much does this resort cost compared to others in Playa del Carmen?

The average price for a rental in Playa del Carmen is $184 per night. This rental is $1 above the average.

Is parking included with this resort?

Yes, parking is listed as an amenity at Iberostar Waves Tucán. For more information, we encourage you to contact the property about where to park.

Is there a pool at this resort?

Yes, a swimming pool is available for use at Iberostar Waves Tucán. Enjoy the water!

Is Iberostar Waves Tucán pet friendly?

Unfortunately, this resort is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at Iberostar Waves Tucán?

We found 12 amenities for this rental. This includes pool, air conditioner, internet / wifi, parking, and balcony or patio.

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Iberostar Waves Tucán

Resort in Playa del Carmen

Reasons to book

About this resort

Amenities

Map of Playa del Carmen

Nearby attractions

Available Rooms

Iberostar Waves Tucán

Resort in Playa del Carmen

Reasons to book

About this resort

Amenities

Map of Playa del Carmen

Nearby attractions

Available Rooms

Reviews

FAQs

How much does this resort cost compared to others in Playa del Carmen?

Is parking included with this resort?

Is there a pool at this resort?

Is Iberostar Waves Tucán pet friendly?

What amenities are available at Iberostar Waves Tucán?

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