Bel Air on Broadbeach - Official
4.1
Excellent(2,617 Reviews)Apartment hotel in Mermaid Waters
1 queen bed
Reasons to book
Free cancellationFull refund if you change your mind
Includes essentialsGarden, Pool, Kitchen or Kitchenette and more
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About this apartment hotel
The 4 star Bel Air on Broadbeach - Official offers one and two bedroom apartments, and three bedroom penthouses, many boasting ocean, hinterland and canal views. Free WiFi is included for some room types.
Amenities
Pool
Air conditioner
Kitchen or Kitchenette
Internet / Wifi
Smoking allowed
Parking
Laundry
Balcony or Patio
Dishwasher
Hot tub or spa
TV
Beachfront or waterfront
Gym or Fitness Center
Garden
Family friendly
Map of Mermaid Waters
Available Rooms
1 Queen • 688 ft²
Sleeps 3
You'll be directed to Booking.com for availability & pricing
1 Queen • 688 ft²
Sleeps 3
You'll be directed to Booking.com for availability & pricing
1 Queen • 2 Single • 1054 ft²
Sleeps 5
+
You'll be directed to Booking.com for availability & pricing
2 Single • 1 Queen • 1054 ft²
Sleeps 5
+
You'll be directed to Booking.com for availability & pricing
1 Queen • 2 Single • 1819 ft²
Sleeps 5
+
You'll be directed to Booking.com for availability & pricing
$$$$
Reviews
4.1
Excellent(2,617 Reviews)100% verified reviews
4.1
The location was absolutely perfect. Very handy to all public transportation and the staff were great. The rooms were spacious, well laided out and the bed was super comfy
As we were staying for a week another load of washing powder would have been great. We also orginally asked for a room with 2 queen beds but one of them wasn't set up so we had to do it ourselves
4.1
Clean, spacious and great position.
Longer hours in cafe would have been great
4.1
Facilities
Room was not cleaned daily
4.1
After the initial experience as stated below....
I expressed my disappointment to Paige at reception. She immediately dealt with the issue and moved us to a 3 bedroom apartment on the 16th floor. The apartment was spacious, clean, light and bright and 100% better than the other rooms we had. We had a fantastic stay at Bel Air and will def be back if we can get the same apartment. Paige was professional, helpful and understanding.
We started with a poor experience. I had booked for 7 people and was allocated 2 x 2 bedroom apartments. 1 on the 2nd floor 1 on the 8th so we were not able to be together. During the first night I realised how substandard these rooms were, no reflection of the photos. Curtains falling off the walls, in desperate need of a paint job, holes in the walls, old dated furniture, worst bathrooms I have ever had, my bathroom completely flooded when shower was used. Beds were small and uninviting, apartments were small and dark. There was nothing good to say about these rooms.
4.1
Clean and tidy.
Apartment had everything that you needed for the stay.
4.1
Quiet expensive for a half beach that we had to pay extra for.
Facilities are all over the place eg. To drop the keys off you have to drive back to the main tower there was no key drop off area in each tower which is abit inconvenient.
4.1
We were greeted by the receptionist, who was very informative and clear with the instructions to carpark and access to the lift and our room.
The location is excellent access to Dracula's cabaret, Pacific fair shopping centre, casino, bus, and tram stations .
Easy walking distance to restaurants and broad beach shopping centres.
The room smelt musty and overloaded with a bleach smell.
Facilities in the kitchen were great.
4.1
Absolutely nothing
Extremely Disappointing in all aspects .
This is not a resort/hotel as advertised.
This is serviced apartments where the majority of units are lived in permanently.
The one bedroom apartment was very dated, smelly carpets, bath cracked and no plug so unable to use.
The bedding was paper thin with an extra blanket available in the cupboard that looked to be 30yrs old.
No heating or cooling in the bedroom.
I was freezing!
A very old split system in the living area.
No streaming service available as advertised
Service was non existent.
They charge you $3 if you want an extra towel.
The staff will not become to rooms for ANY reason.
I am a Solo traveler and sprained my ankle and can’t walk. The staff will not bring ANYTHING to my room.
I ordered Uber eats and was trying to hop to the reception area. I called reception and advised them i was on my way done but since I can’t walk it will take a bit longer.
Staff walked passed me whilst I was trying to hop to reception- no assistance was offered. Worst of all the receptionist turned my Uber eats away and told them she would not accept it at reception even though she was aware I could not walk. Stuck in a room at a supposed hotel with no access to food or drink.
This is not a hotel or a resort.
False advertising the property , dated and smelly rooms with staff who don’t care.
4.1
Good size room with nice views. Very comfortable for our short stay.
4.1
Clean tidy and close to beach and amenities
The pool and the unit was perfect
4.1
Clean and spacious
4.1
Great location
Nothing
4.1
The facilities were good!
We did not like our room. There was so much dust on the carpet, on the bed, near the couch. The apartment had an old stench smell the moment you walked in. The layout of the bathroom was not practical. The wifi connection to the tv didn't work. You have to use your mobile phone to chromecast to watch something. The cover on the bed was dirty. My son has dust allergies in which he broke out with hives. We were disappointed!
4.1
We loved the indoor and outdoor pools and spa!
Check in was very easy and they allowed us to check in early as the apartment was ready. The apartment was well equipped with everything we needed. We were able to store food and drink and do some washing. Great value for money!
The bed was two singles pushed together and the sheets all came off very easily but that wasn’t a major issue.
4.1
The property is in a convenient location, close to transport, shopping, restaurant and the beach.
Nothing negative about the property, except the dishwasher had not been cleaned for some time and was really on the nose
4.1
Location handy to buses light rail beach pacific fair shop Star casino and Broadbeach shops and Restaurants
All good
4.1
Everything was fantastic BUT the matress was horrible/uncomfortable
Everything was a 10
4.1
Apartment was excellent
4.1
lovely large room with great air conditioning and view not bad from 5th floor.
Bed was comfortable but pillows were a little flat.
Location wasn't bad as it was close to the mall, the tram (which is an excellent way to get up the coast a bit. Wasn't so close to the restaurants that the noise kept me awake.
The pool, both inside and out are lovely. And loungers to sit in are comfy.
Cafe in the East wing is easy to get to once you find your way around.
4.1
Location was great. Clean and neat.
No air in floors, lifts slow.
4.1
So close to everything, and our double room apartment also had 2 full size bathrooms. European laundry also was handy.
4.1
I liked the location super close to the beach & the shops! It was quiet too considering being on a main road
We had ants and bugs throughout the apartment and it wasn’t the most clean (mold in shower) but not worth a room change or big complaint
4.1
Location, friendly staff, very considerate
4.1
Excellent location near beach and shops but not overcrowded. Also, furnishings and facilities were excellent.
N/A
4.1
Great location, clean and comfortable.
The gym was too small and lacked equipment and heavier weights. Too many units so the size of the gym, sauna and spa we struggled to get to use them due to so many others already either in them or using the facilities.
4.1
Everything!! Location, Rooms, Facilities, Cleanliness it was just all so good.
4.1
Everything we needed in the apartment. Even had some Tupperware boxes for storing open packets of food.
Great to have a clothes rack for wet swimwear and towels after the beach/ pool.
The pool area was lovely and the 12m indoor pool great for doing some freestyle laps.
Our apartment was on the road side, so a little noisy all the time, unfortunately road works were also happening day and night. No double glazing, which may have helped with the noise issues.
4.1
Very good location close to everything. Staff are amazing, apartments are nice size with a laundry. View was great.
That it's not mine lol
4.1
The facilities were exceptional, I would totally recommend this hotel to anyone. So spacious, clean and the location was perfect.
That there weren't extra towels for swimming.
4.1
We didn’t eat Breakfast at the Hotel but coffee was good.
Curtains in bedroom need replacing moth holes when you close them.
4.1
No parking available
4.1
Excellent location on the Gold Coast. Walking distance to the beach, Broadbeach restaurants and across the road from Pacific Fair shopping mall.
FAQs
How much does this apartment hotel cost compared to others in Mermaid Waters?
The average price for a rental in Mermaid Waters is $210 per night. This rental is $1 less expensive than the average.
Is parking included with this apartment hotel?
Yes, parking is listed as an amenity at Bel Air on Broadbeach - Official. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment hotel?
Yes, a swimming pool is available for use at Bel Air on Broadbeach - Official. Enjoy the water!
Is Bel Air on Broadbeach - Official pet friendly?
Unfortunately, this apartment hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Bel Air on Broadbeach - Official?
We found 15 amenities for this rental. This includes pool, air conditioner, kitchen or kitchenette, internet / wifi, and smoking allowed.
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