Novotel London Canary Wharf

4.2 / 5.0

Excellent(4,570 Ratings)

Hotel in London

4-Star Hotel

Reasons to book

Great for petsBring all your friends and family, even the furry ones

High-end valuePrice for this property is higher than average in the area

Includes essentialsPool, Pets allowed, Air conditioner and more

About this hotel

Featuring a roof terrace with 360 views across the London skyline, Novotel London Canary Wharf also benefits from an on-site gym, pool and contemporary restaurant and bar. Free WiFi is available throughout the hotel.

Amenities

Pool

Air conditioner

Pets allowed

Internet / Wifi

Laundry

Balcony or Patio

Wheelchair accessible

Gym or Fitness Center

Family friendly

Map of London

Nearby attractions

lastminute.com London Eye

6.7 mi

Available Rooms

Superior Double Room

1 Queen • 226 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

Executive Room

1 Double • 247 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

Superior Twin Room

2 Single • 226 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

Executive Suite

1 Queen • 376 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

Studio Suite

1 King • 430 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

$$$$

Novotel London Canary Wharf

$$$$

4.2 / 5.0

Excellent(4,570 Ratings)

Hotel in London

4-Star Hotel

Reasons to book

Great for petsBring all your friends and family, even the furry ones

High-end valuePrice for this property is higher than average in the area

Includes essentialsPool, Pets allowed, Air conditioner and more

About this hotel

Amenities

Pool

Air conditioner

Pets allowed

Internet / Wifi

Laundry

Balcony or Patio

Wheelchair accessible

Gym or Fitness Center

Family friendly

Map of London

Nearby attractions

lastminute.com London Eye

6.7 mi

Available Rooms

Superior Double Room

1 Queen • 226 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

Executive Room

1 Double • 247 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

Superior Twin Room

2 Single • 226 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

Executive Suite

1 Queen • 376 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

Studio Suite

1 King • 430 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

Ratings and reviews

4.2 / 5.0

Excellent(4,570 Ratings)

100% verified reviews

4.0 / 5.0

Aug 2024

Had a good time, room with a beautiful view, staff very friendly and helpful.

Amazing view from the room. Staff very kind and helpful.

Breakfast quite expensive, works better if is added it when you book the room.

5.0 / 5.0

Aug 2024

Ask for number 6 room on high floor for great views.

One night stay with my young son. They provided a free upgrade us to a high floor with amazing city views. Breakfast on 38th floor hit the spot. Again, unbeatable views. Room was a good size and comfortable. The receptionist mentioned that the ‘number 6’ rooms on each floor are the best.

Reception area - check-in desk apologetically stuck in the corner and didn’t give a great first impression. However, the staff member overcame that as per my above comments.

4.5 / 5.0

Aug 2024

Excellent. Exceeded my expectations . The staff were all so helpful.and friendly.

Breakfast was great. Especially having a decaff made for me which is a medical requirement. Only one very minor comment. The scrambled egg had sat for a long time and was sad and cold.

3.5 / 5.0

Aug 2024

Pleasant, would probably stay again but during the week.

Stayed for two nights. Good location, clean room, modern. Close to good restaurants and tube lines.

Unable to stream to TV, unable to use rooftop bar due to closure, some plug sockets didn’t work in the room and we were required to call maintenance twice (as they had not called maintenance the first time), maintenance were lovely. Fairly expensive, but expected on a weekend in london.

4.5 / 5.0

Jul 2024

Clean and comfortable. Great location for 02 Arena.

Very clean and comfortable hotel. Incredible views from the bar / restaurant.

5.0 / 5.0

Jul 2024

Fantastic views, comfortable stay and will definitely be back.

The amazing views from the rooms, and the swimming pool; which was a lovely end to the stay after a day/night in London and feeling sore and achey from all the walking . All the staff were lovely and welcoming too. The water foundation in reception was amazing too and a godsend after being at a concert until late & no where open to purchase water on the way home, so it was like our life line when we arrived back…or at least that’s what it felt like when arrived back and then to find complimentary cold water bottles in the fridge when in the rooms too. Amazing.

Nothing.

5.0 / 5.0

Jul 2024

It was amazing

Everything

Nothing

5.0 / 5.0

Jul 2024

Excellent, location and service

Excellent service by the staff at check-in and from antonella and rebecca at the breakfast who made sure our large group could sit together.

Nor being allowed in the bar in the evening because I had flip-flops on

2.0 / 5.0

Jul 2024

Hotel is beautiful but we were disappointed by service levels

We’ve stayed here about 4-5 times and the overall design and location of the hotel is lovely. The decor is nice and the rooftop terrace and bar is lovely in the warmer weather.

Over the years the service has really gone down hill. Between our first visit when the hotel was newly opened to now the experience is very different. We felt like we were an inconvenience from the time we arrived to the time we left. We arrived early and went to the bar where we weren’t greeted very warmly at all, there was an event of some sort happening, I think maybe a brunch but there was a very clear difference between the way the brunch guests were treated and they way we were. We asked for an ice bucket at the bar and were told we couldn’t have one and had to ring room service, we rang room service and were told we should have got one from the bar. We eventually did get some ice but were charged £5 room tray charge because the bar wouldn’t help. Overall it just felt like every time we asked for something it was an inconvenience and nobody really wanted to help which is a shame as we have always really loved our stays here and recommend it to everyone we know.

1.5 / 5.0

Jun 2024

We were not satisfied with this stay.

The view from the room was lovely but was expecting a little more from the actual room itself.

We booked a night at Novotel for our anniversary and instead of being catered for properly, we were slightly let down. The tv had no film channels available, no way to connect our phones to it and the staff then told us we had to pay an additional fee for a HDMI cable. This inconvenience should’ve been explained before booking. The majority of hotels offer complimentary gowns and slippers, however we were told we’d have to pay a total of £15 which we were unhappy about. The bathroom toiletries were poor, there was no toothpaste, no conditioner and two towels between us which we had to use for both the shower and swimming pool. Overall for the price we paid for one night, we were unsatisfied and I’d like to know what Novotel has to say for themselves.

4.5 / 5.0

Apr 2024

Brilliant stay and perfect location for the London marathon. Staff very friendly.

Well placed for watching the marathon. Rooftop bar nice. Lifts all working.

5.0 / 5.0

Apr 2024

It was an excellent stay, modern room facilities.

The views from the room

The soap wasn’t refilled by the next day. It was empty while so didn’t get soap to shower. I had spare in my bag which i used

5.0 / 5.0

Mar 2024

Will definitely be back

Great location, friendly staff with great person

Everything was great

4.0 / 5.0

Mar 2024

Comfortable & convenient stay in Docklands

Great breakfast they forgot to clean my room on the last day & had no water in the room when I returned at 11.30pm- had to ask reception. A mix up when I had extended my stay therefore had 2 bookings.

they forgot to clean my room on the last day & had no water in the room when I returned at 11.30pm- had to ask reception. A mix up when I had extended my stay therefore had 2 bookings. This also meant I had to check out & check in again despite it being a consecutive stay

2.0 / 5.0

Feb 2024

Not a very comfortable stay.

Nice breakfast. Fantastic view on 38/F and 37/F.

No slippers, no toiletry, no conditioner, not enough towels, little option for hot beverages, no mini bar, little options for room service, pillows uncomfortable causing me neck pain.

3.0 / 5.0

Feb 2024

Staff member in dire need of basic manners, but that aside, facility was excellent!

The bed was comfy. The room was clean and spacious. The location was good. Breakfast was delicious and a very good selection. Great views of the city!

Katherina my darling.... When the customer asks for a combined bill, take out your calculator and add them together next time. Don't huff, puff and roll your eyes as if the customer is the trouble for you. Especially when it's £3k over. Re-training needed (or actually just training in general on how to be a warm welcoming host)!! Your attitude just stinks. If you want to do that, go and work in Karens Diner. It would be a perfect fit for you. Hope you read this and add it to your resume

4.5 / 5.0

Feb 2024

Good place to stay if going to O2

Fantastic view of Thames and city. Good breakfast

No restaurant open daytime

3.5 / 5.0

Feb 2024

bevredigend

top

ik had een kamer voor mensen met een beperking TV viel constant uit

4.5 / 5.0

Jan 2024

A top hotel.

Location and view are unrivaled. Cleanliness is consistent throughout and the rooftop bar is awesome.

I stayed at Novotel Canary Wharf in 2017 and was blown away by both the range and the freshness of fruit available at breakfast. This wasn't the case on my most recent visit. Also, I feel that having stayed for 2 nights, a breakfast tariff of £25 shouldn't have necessitated me paying further for porridge and an omelette.

4.5 / 5.0

Jan 2024

Lovely

Staff were lovely and friendly, nothing too much trouble. Rooms very clean. Loved the rooftop bar

The privacy in the bathroom could have been better

4.0 / 5.0

Jan 2024

Idéal pour découvrir Londres

L’emplacement et le personnel. L’hôtel est très bien situé et le personnelle est très sympa

Le wifi ne fonctionnait pas bien et il était impossible de connecter la télévision à l’application donnant accès à la télévision

5.0 / 5.0

Jan 2024

Excellent value for money, convenience and helpful staff

Suite and view was beautiful, rituals shower stuff, comfortable bed.

Was a bit cold and couldn’t work the heating, one of the tv’s in the suite kept turning off and restarting. However 10/10 stay regardless, 100% returning.

5.0 / 5.0

Sep 2023

Minden fantasztikus volt

A tetőteraszon lévő étterem csodálatos

5.0 / 5.0

Sep 2023

Great stay

Great location staff friendly

4.5 / 5.0

Sep 2023

Excellent and will come back again

Hotel was clean and comfortable , excellent breakfast with great views of the city.

4.5 / 5.0

Sep 2023

Superb

The staff in the lobby were friendly and welcoming, the hotel was in a great location, the room was beautiful and clean with a great view

When visiting the rooftop bar, the staff we're not welcoming and didn't seem like they wanted us there. It wasn't clear where we ordered our drinks and we just felt uncomfortable there f

4.0 / 5.0

Sep 2023

Nice and relaxing stay that met all needs.

The location is good and well in reach of public transporta whilst quiet.

Would have been great if the gym had heavier weights.

2.0 / 5.0

Aug 2023

Disappointing

It’s was accessible and clean

I was very disappointed! I informed the concierge that it’s for a newly wed couple and for them to make the room presentable. When the entered it was a plain room which looked like no effort has been made. Concierge told me when I was paying for it that something nice was done but it was just a big disappointment!

3.5 / 5.0

Aug 2023

But overall me and my fiancé truly enjoyed the stay there, we look forward to visiting again soon.

I loved the food they served in breakfast

The window was too small there was barely enough lighting at times during the day, the TV did not connect to other devices or play YouTube videos

5.0 / 5.0

Aug 2023

Exceptional

The hotel was lovely, beautiful decorated and very comfortable rooms. The veiw was perfect from our room. Great facilities and amazing value for money.

Only thing I would say if you want do go to the bar upstairs book a table. As it was raining when we went so we couldn't stand outside on the roof top bar.

0.5 / 5.0

Aug 2023

Bad

I came and receptionist advised that there is no room available due to the festival that happened that weekend even though i have a confirmation. I was then advised that payment will not be charged. However they still took my money. I need a refund ASAP

4.0 / 5.0

Aug 2023

Novotel is always a good choice for families.

Breakfast was great, as always in Novotel. Room size is very comfortable for 2 persons.

Would be better to have normal (concrete) walls between room and bathroom (soundproof).

FAQs

How much does this hotel cost compared to others in London?

The average price for a rental in London is $247 per night. This rental is $47 above the average.

Is parking included with this hotel?

Parking is not specified as an available amenity at Novotel London Canary Wharf. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

Yes, a swimming pool is available for use at Novotel London Canary Wharf. Enjoy the water!

Is Novotel London Canary Wharf pet friendly?

Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.

What amenities are available at Novotel London Canary Wharf?

We found 10 amenities for this rental. This includes pool, air conditioner, pets allowed, internet / wifi, and laundry.

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4.5 / 5.0

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Grosvenor House Suites

Novotel London Canary Wharf

Hotel in London

Reasons to book

About this hotel

Amenities

Map of London

Nearby attractions

Available Rooms

Superior Double Room

Executive Room

Superior Twin Room

Executive Suite

Studio Suite

Novotel London Canary Wharf

Hotel in London

Reasons to book

About this hotel

Amenities

Map of London

Nearby attractions

Available Rooms

Superior Double Room

Executive Room

Superior Twin Room

Executive Suite

Studio Suite

Ratings and reviews

FAQs

How much does this hotel cost compared to others in London?

Is parking included with this hotel?

Is there a pool at this hotel?

Is Novotel London Canary Wharf pet friendly?

What amenities are available at Novotel London Canary Wharf?

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